Jan 2025 – Present · 1 yr 3 mos · Hamilton, Ontario, Canada · On-site

• At Ninja Sales Lab, we equip sales professionals with the AI-driven tools, frameworks, and coaching needed to close more deals, move up faster, and dominate in competitive markets.

Feb 2024 – Jan 2025 · 11 mos · Canada · Remote

• UGURUS offers elite training & mentorship for agency owners & growing freelancers. We use proven processes & frameworks to attract leads, win high-value deals, and delight clients. We offer resources, training programs, and coaching services aimed at helping individuals and agencies grow their businesses, improve their processes, and achieve their goals in the digital services sector. We are part of the Cloudways & Digital Ocean family.
• Successfully sell high-ticket coaching and mentoring programs designed to help marketing and creative agencies scale their operations and increase revenue.
• Conducted in-depth consultations with agency owners to identify pain points related to client acquisition, operational efficiency, and revenue growth, tailoring program solutions to meet their specific needs.

Oct 2022 – Jan 2024 · 1 yr 3 mos

• Build pipeline of long term customers through customer acquisition strategies and cold calling
• Create, own and manage territory plan to achieve sales targets
• Coach BDR"s to achieve growth through cold calling
• Manage and close opportunities

Jan 2022 – Oct 2022 · 9 mos

• DigitalEd is an online learning company with a simple and resonant purpose - to shape the world through digital learning. We've used our beliefs, values and core pillars of software development to build Möbius, the most innovative and comprehensive learning platform for Science, Technology, Engineering and Mathematics.

Jan 2021 – Dec 2021 · 11 mos

• Handle tax payer inquiries regarding tax returns, benefit programs and online services. 
• Focus on tax payer education and demonstration, leveraging technology to deliver a positive and relevant tax payer experience
• Assist with answering tax questions in regards to: tax returns, T4 slips, and filing taxes
• Provide online demo’s for CRA My Account and assist with registration for online programs
• Probe with open ended questions to understand issues and answer inquiries effectively
• Work independently in resolving and preventing tax payer problems

Aug 2017 – Sep 2020 · 3 yrs 1 mo · Hamilton, ON

• The Royal Bank of Canada is a Canadian multinational financial services company and the largest bank in Canada by market capitalization. The bank serves over 16 million clients and has 80,000 employees worldwide.
• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

Jun 2015 – Jul 2017 · 2 yrs 1 mo · Toronto, Canada Area

• Formerly LookBookHQ, PathFactory helps you achieve more value from your content throughout the entire customer lifecycle from first contact to happy customer and beyond. By providing an intelligent destination for every click you generate across channels, we help you realize better results from your core marketing initiatives at every funnel stage.
• Promoted to Senior role as key Contributor individually and as a team member to various KPI's
• Provide direction and coaching to new and existing team members
• Actively track and maintain sales pipeline
• Create demand through lead generation activities and target account selling strategies
• Ability to use strong selling, creative writing, problem solving and negotiating skills