– Present

• Assisted customers with billing payments and account adjustment. Handled high volume and outbound calls, providing timely and accurate information to customers. Handle customer concerns efficiently, ensuring every customers satisfaction to my service. Meet daily and monthly perfomance and targets(kpi). Processed service orders such as plan upgrade new activation cancellation and equipment replacement. Followed company policies and data privacy regulations to protect customers information. Promoted campanys products and services through upselling and cross-selling to meet sells target.

Oct 2022 – Dec 2023 · 1 yr 2 mos

• Resolving customer issues and inquiries by offering satisfactory solutions to ensure their satisfaction. Seated guests quickly and coordinated timely service to minimise table wait times. Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback. Greeted new customers, answered initial questions and took drink orders. Greeted and seated guests to establish prompt, high quality service. Upheld high standard of cleanliness in all work areas to comply with health and safety regulations. Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts. Cleared and reset tables with clean service ware to uphold faultless restaurant standards. Completed daily opening and closing checklists to maintain standards and ready dining rooms for service. Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests. Performed additional tasks to keep dining room running smoothly.