Sep 2019 – Jun 2023 · 3 yrs 9 mos · Pune Area, India

• Business & Operational Leadership
• Led full-scale hotel operations with complete P&L accountability across rooms, F&B, events and ancillary revenue streams
• Managed large teams (400–500+) and built a high-performance culture aligned with global Marriott standards
• Achieved consistent growth in ADR, RevPAR and GOP through strategic commercial optimisation
• Service Excellence
• Elevated guest satisfaction scores to top quartile within the region
• Implemented guest experience transformation initiatives across front office, housekeeping and F&B
• Introduced SOP enhancements to align with luxury brand expectations
• Commercial Strategy
• Strengthened corporate and luxury leisure segments through targeted sales strategies
• Forged partnerships with premium lifestyle, fashion and luxury brands for high-value events
• Oversaw digital, brand and revenue management teams to improve direct booking share

Sep 2017 – Aug 2019 · 1 yr 11 mos · Bengaluru, Karnataka, India

• Spearheaded sales & marketing strategy for one of India’s top luxury hotels
• Built high-impact partnerships with global luxury brands, fashion houses & lifestyle clients
• Drove revenue enhancement across rooms, F&B, events & corporate sales
• Led brand marketing, digital strategy & customer engagement to strengthen luxury positioning
• Curated premium events and brand showcases in collaboration with HNI/UHNI clientele
• Improved market share and positioning within the competitive luxury hotel segment
• Led a cross-functional commercial team across sales, marketing, PR, digital and revenue management

Mar 2016 – Aug 2017 · 1 yr 5 mos · Europe

• Served on the Corporate Executive Team, overseeing Sales & Marketing for 18 luxury hotels across Portugal, Spain, and the UK, while driving strategy for 5 new international openings in Cuba and Europe.
• Developed and executed global brand repositioning strategies aligned with market expansion and profitability objectives.
• Built agile, region-specific sales structures tailored to diverse international market dynamics.
• Directed marketing, PR, and digital functions, ensuring consistent brand alignment across all customer touchpoints.
• Played a pivotal role in hotel pre-openings, including staffing, system implementation, and strategic planning.

Jul 2013 – Feb 2016 · 2 yrs 7 mos · Le Meridien Gurgaon, India

• Directed the commercial function while also taking charge of hotel operations during key transition phases.
• Achieved 44% growth in Room revenue and 26% F&B revenue growth through pricing optimization and segmentation strategy.
• Launched incentive-driven sales structures, boosting team performance and morale.
• Oversaw marketing campaigns, global rate programs, and brand alignment initiatives.

Mar 2012 – Jun 2013 · 1 yr 3 mos · Gurgaon, India

• Led a 18-member sales team to surpass revenue targets in a highly competitive luxury market.
• Partnered with Revenue Management on market insights and pricing strategies.
• Designed performance dashboards and incentive structures to elevate productivity.
• Led annual planning and strategic customer acquisition drives.

Dec 2008 – Mar 2012 · 3 yrs 3 mos · Gurgaon, India

• Pioneered the MICE vertical, achieving 47% occupancy contribution within 9 months of opening.
• Developed corporate and group sales strategy, including pricing and RFP handling.
• Represented the hotel at major international trade shows and exhibitions.
• Mentored a 12-person team aligned to aggressive revenue and client engagement goals.

Aug 2005 – Mar 2007 · 1 yr 7 mos

• Managed over 200 corporate accounts and contributed to the hotel achieving #1 RevPAR in the market.
• Developed tailored account strategies to drive corporate revenue.
• Conducted detailed market intelligence for pricing and competitive positioning.
• Supported brand outreach and PR campaigns.

Mar 2007 – Dec 2008 · 1 yr 9 mos · Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre

• Managed a tri-city sales team (Delhi, Mumbai, Hyderabad) and executed high-impact blitzes for the Convention Centre and Novotel.
• Exceeded revenue targets via group bookings, strategic leisure contracts, and partner alliances.
• Negotiated key corporate accounts and third-party OTA partnerships (MakeMyTrip, Yatra, etc.).
• Established airline alliances and executed corporate familiarization trips.

Dec 2003 – Aug 2005 · 1 yr 8 mos

• Managed outbound business development for Leela properties in Goa, Mumbai, and Bangalore.
• Created Business Plans, Annual Budgets, and MIS reports.
• Strengthened corporate relationships and negotiated strategic contracts.

Jan 2002 – Dec 2003 · 1 yr 11 mos

• Compiled and implemented operational checklists across various Front Office operations levels.
• Prepared duty rosters and generated the hotel's daily revenue and sales reports.
• Formalized and implemented procedures aligned with annual internal audit recommendations. Interacted with guests through mailers and in-person communication.
• Followed up on guest feedback and screened subsequent actions.
• Conducted regular training for new and existing employees.

Jan 2001 – Jan 2002 · 1 yr · The Park, New Delhi

• Oversaw front office operations and daily revenue tracking at a leading lifestyle hotel.
• Enhanced guest feedback systems and led audit compliance initiatives.
• Developed SOPs and drove team engagement programs.

Jul 1999 – Jan 2001 · 1 yr 6 mos

• Early-stage leadership experience in front office, food & beverage and housekeeping operations, finance, legal, budgeting, and guest services across Choice hotels.
• Managed guest relations, shift briefings, and daily P&L reporting.