Jul 2025 – Present · 9 mos · Remote · Remote

• Deep dives, expert guests, and actionable conversations on the future of fintech, payments, commerce, and leadership. No jargon, no ego, just clarity, candour, and ideas that stick. Follow for weekly episodes that help you stay sharp, relevant, and ahead.

Sep 2024 – Nov 2025 · 1 yr 2 mos · London Area, United Kingdom · Hybrid

Jul 2021 – Sep 2024 · 3 yrs 2 mos · London, England, United Kingdom · Hybrid

• I was the Head of Direct Sales at Acquired.com, where I had been building and leading a dynamic sales team from its inception since joining in July-21
• I was responsible for the oversight and management of a team of six individuals which includes 1 SBDM, 3 BDMs and 2 SDR’s. My career path has afforded me extensive experience in leadership, gateway solutions, acquiring services, Open Banking, and Advanced Payment Management Systems (APMS).
• With a seasoned background as a payments consultant
• I have a comprehensive understanding of online payment processing methodologies, strategic insights, and an acute awareness of evolving industry trends.

Jun 2017 – Jul 2021 · 4 yrs 1 mo · London, United Kingdom

• A Business Development Manager working within the New Business Team at Worldpay
• An experienced payments consultant in transaction processing for e-commerce. In-depth knowledge of online payment processing, strategies and trends. Specialising in reducing costs, increasing acceptance rates and reducing fraudulent transactions.
• A capable and highly driven self starter with a passion for delivering the highest levels of customer service.
• Currently supporting Travel merchants with the following:
• Global expansion/country specific payment acceptance
• Robust & flexible gateway solutions
• Risk management & optimising sales conversions
• Offering cost effective & efficient acquiring/card processing guidance
• International & domestic payments & Treasury management

Dec 2014 – May 2017 · 2 yrs 5 mos · London, United Kingdom

• Working with large strategic customers within the Digital Ecommerce environment. This includes proactively identifying business opportunities and researching the market to increase revenue.
• The primary role of a relationship executive is to:
• Establishing a mutually beneficial relationship to maximise the sale of the range, breadth and scale of payment products, achieved through a strong understanding of each customer's business, corporate goals and needs.
• Carrying out market and product research, producing sales collateral for customer presentations, and data analysis.
• Driving frequent commercial-oriented and roadmap-oriented dialogue with on-site visits (e.g. Quarterly Business Reviews) and driving follow-up activities including weekly KPI and reporting.
• Collaborating with Vertical Leads, Delivery and Product Managers to develop solutions and advice to support customer growth by working as partners.
• Support accounts by managing and minimising corporate and customer risk, including compliance investigations and breach management in different countries; investigating and auditing fraud assets and minimising risk; credit stewardship.
• Create complex hierarchical set ups to meet specific customer driven requirements, often bespoke and requiring systems developments.
• Work with all colleagues of the acquiring and gateway teams to ensure that new industry standard requirements are relayed onto the merchants and liaise with the implementation teams to ensure that customers can trust the executive and see them as a trusted advisor.
• Ensure that relationships are built with internal stakeholders to ensure that merchants are given the best possible knowledge of scheme advocacy and also pricing changes when needed.
• Become a trusted advisor around Ecommerce for merchants to allow and ensure they can have global reach whilst maximising acceptance rates by taking secure online payments

Mar 2014 – Dec 2014 · 9 mos · Northampton, United Kingdom

• I worked directly with the Senior Sales Managers to implement large corporate customers on to the Barclaycard Smartpay product.
• I was the first point of contact and support during implementation of complex European products and propositions, co-ordinating with the customer and business which included creating complex hierarchical set ups to meet specific customer driven requirements, often bespoke and requiring systems development
• This involved new customer visits both on and offsite, working to ensure a seamless transition, providing relevant information up front to ensure compliance and a good understanding of the service offering and also keeping track of action points and ensuring completion within time scales whilst resolving complex contentious issues in accordance with FSA regulations. This included investigating customer complaints, looking for root cause and implementing changes to eradicate issues going forward during the realtionship with large strategic customers.

Oct 2012 – Mar 2014 · 1 yr 5 mos · Northampton, United Kingdom

• I helped support the portfolio manager with supporting new implementations of large corporate customers. I built relationships to improve my customer service via a Portfolio Management model and delivered also on my own personal portfolio of customers in the Ecommerce environment with Barclaycard SmartPay.
• I was the first point of contact and support during implementation of complex European products and propositions, co-ordinating with the customer and our business which includes creating complex hierarchical set ups to meet specific customer driven requirements, often bespoke and requiring systems development
• This involved new customer visits both on and offsite, working to ensure a seamless transition, providing relevant information up front to ensure compliance and a good understanding of the service offering and also keeping track of action points and ensuring completion within time scales whilst resolving complex contentious issues in accordance with FSA regulations. I had to investigate customer complaints and look how to eradicate similar issues occurring going forward during the relationship.

Mar 2010 – Oct 2012 · 2 yrs 7 mos · Northampton, United Kingdom

• I began my career at Barclaycard as an International Support Assistant in the International On-Boarding team within the Multicurrency department. The position enabled me to become experienced with PC applications and confident with keyboard skills. Working within Multicurrency also allowed me to communicate.
• Key Responsibilities:
• Inputting data from applications submitted by account managers
• Maintaining the departments SLA’s in pressurised environments.
• Verifying KYC * Abiding by AML and Governance procedures
• Building good working relationships with Account Managers
• Liaising with other departments to ensure that applications are able to process the applications to meet SLA’s e.g. risk review and sales
• Keeping various spreadsheets up to date so that others could track the progress of the workloads. * Maintaining a good error and productivity percentage.
• Being aware of changes to procedures to ensure that we are in line with any changes including the AML and KYC policies
• Taking charge of the DNBi sanction screening in the team.
• SME of Merchant Recruitment Process by having a good knowledge and understanding of the on-board process and being able to answer any queries that could arise.