Sep 2017 – Oct 2018 · 1 yr 1 mo

• Part of Ericsson’s Skill Center “CRM & Charging and Billing in One” (CBiO).
• Lead in the areas of Catalog Management, Order Capture and Order Management.
• Responsibilities included:
• Train and lead other Solution Architects;
• Actively support pre-sales activities and RFP responses;
• Conduct and lead customer facing workshops;
• Design and Own Solution: from conception to delivery.

Feb 2015 – Aug 2017 · 2 yrs 6 mos

• Telecom BSS/OSS Senior Solution Architect.
• Projects and responsibilities:
• Solution Architect for the BSS/OSS transformation program for T-Mobile (Seattle).
• This program represented the biggest IT stack transformation for a telecommunications operator and the largest initiative within Ericsson organization.
• Responsibilities included:
• Requirement analysis and impact assessments;
• E2E Solution Design - using UML and Enterprise Architecture tools;
• Functional Design Specification for Order Capture and Order Handling;
• SME for Ericsson Order Management and Catalog Management;
• Bridge between business and technical teams.

Feb 2014 – Jan 2015 · 11 mos

• Contracted as a Solution Architect for a greenfield implementation of Ericsson Order Care (EOC) and Ericsson Catalog Management (ECM) in BASE mobile telecommunications (Brussels).
• The objective of this project is to implement Enterprise-wide Product Catalog and Order Management systems, enabling a more integrated environment for customer’s mobile business.
• Responsibilities include:
• Provide product and functional domain expertise for requirements analysis and end-to-end solution design;
• Provide technical architecture and hardware sizing consultancy;
• Functional and Technical Design for ECM and EOC.
• Implementation of a ECM prototype/PoC;
• System Testing support;
• Act as a SPOC for product issues.

Jun 2012 – Jul 2013 · 1 yr 1 mo · Lisbon Area, Portugal

• Contracted to lead the IT rollout of a new set of fibre optics services (FTTH) in the rural areas of Portugal, that had great impact across Portugal Telecom’s BSS and OSS systems (CRM, Service Provisioning, Workforce Management, Billing, etc). Overall solution impacted 23 IT systems.
• Responsibilities included:
• Manage inter-supplier relationship, overall development plan and rollout activities for all affected systems. Report project status to key stakeholders;
• End-to-end requirements gathering and high-level solution design. Act as primary communication channel between business departments and all Business System Analysts involved in the project;
• Business analysis for the specific areas of Order Management (NSOM/Conceptwave) and Network Inventory (NETWIN/PT Inovação).

Apr 2011 – May 2012 · 1 yr 1 mo · Lisbon Area, Portugal

• Worked as a System Architect / System Engineer for NSN’s Optical Network department, in a DWDM network planning and provisioning system (TransNet / TransConnect).
• Responsibilities included:
• Defining system requirements according to Product Management’s goals.
• Documenting Conceptual and Functional Specifications for new feature sets;
• Supporting Software Development team and ensuring developed product was aligned with
• defined requirements;
• System Verification support.
• Engaging in customer clarification sessions
• Pre-sales support.

Apr 2010 – Apr 2011 · 1 yr

• Order Management Solution Architect, specialized in ConceptWave’s OrderCare product. Responsibilities included:
• Pre-sales activities: Technical presentations and Proof-of-Concept demonstrations using OrderCare product;
• Driving requirements gathering and solution design;
• Guiding/Leading Functional Specifications;
• Guiding/Leading Technical Design;
• Development support.
• Worked in the following projects:
• Hutchison Global Communications, Hong Kong: implementation of a OrderCare (4.2)
• solution for residential broadband services comprising Order Entry, Product Catalog,
• Customer Information Management, Service Registry and Order Management;
• Oi / Telemar, Rui de Janeiro, Brazil: OrderCare (5.1) Service Order Management solution for
• Wireless Local Loop and ADSL.

Apr 2008 – Apr 2010 · 2 yrs · Lisbon Area, Portugal

• System Integration and Technology Senior Consultant in the Communications & High Tech Industry, mainly in the Operational Support Systems (OSS) domain.
• Involved in the implementation of OrderCare (ConceptWave’s Order Management product) in Portugal Telecom.
• Main responsibilities included:
• Team Leader: Supervision of Accenture’s team working at the client’s site;
• Rollout Manager: Responsible for end-to-end service rollout. This included the service
• project plan and ensuring coordination of all rollout activities (from supplier side).
• (Lead) Business Analyst: Responsible for functional requirements specification. Deliverables
• included mostly business process definitions. Also coordinated the project’s Business
• Analyst team.
• Developer: Help out Accenture’s development team with Workflow, Product Catalog and
• External Interfaces OrderCare development.
• Application and expense (CAPEX/OPEX) systemization of Portugal Telecom’s OSS and Service Platforms. This included the systems’ roadmaps and set of recommendations to raise synergies within the client’s company.

Jul 2006 – Apr 2008 · 1 yr 9 mos · Lisbon Area, Portugal

• Collaboration in an international project of software development of a renowned VoIP softswitch (Siemens hiQ8000):
• Technical Leader: responsible for the architecture, design and implementation of specific product features. This included small-scale project management;
• Software Engineering: Software Specification, Design and Programming (low-level C/C++, Java, Shell Scripting and Perl) and Testing;
• Focus in middleware and operating system (hardware abstraction layer, fault tolerance, networking, clustering and OS resource management);
• System Administration (Linux/Solaris);
• Project lab support (network administration).