Mar 2024 – Present · 2 yrs 2 mos

• Pioneered a new client engagement model that integrated Diversity, Equity, and Inclusion (DEI), Sustainability, and Corporate Social Responsibility (CSR) initiatives to forge high-level relationships and foster client trust. Worked closely with Accessibility CoE and the Business to identify areas of collaboration. Contributed to Business Development and the TCV.
• Accelerated Pipeline Velocity by acting as a strategic advisor to the BFSI Unit Head, translating executive-level pain points into actionable solution pitches and 'Go-to-Market' (GTM) strategies. Supported leadership visibility through narrative development, strategic messaging, and executive communications.
• Cultivated strategic partnerships with leading UK & ME BFSI clients, by co-hosting events and collaborating on shared-value projects, leading to increased access to senior-level decision-makers.
• Enhanced commercial value by incorporating the function’s unique value proposition into key Request for Proposal (RFP) submissions, differentiating TCS from competitors and strengthening the business case for new pursuits.
• Amplified brand presence and thought leadership by working closely with Marketing to develop and execute client-centric social media and digital content strategies.
• Managed resources and budget to create maximum impact by harnessing existing capabilities across internal teams, demonstrating the function's effectiveness and strategic importance to the organization.
• Delivered measurable results, including an increase in client engagement, improved brand perception, and the creation of a new, sustainable channel for relationship-building in a highly competitive market.

Feb 2021 – Mar 2024 · 3 yrs 1 mo

• Driving Cultural change across Banking & Finance in the UK, including but not limited to:
• Driving Communication As A Service across Unit & Accounts
• Internal & External Communication for the leadership
• Environmental, Social, and Corporate Governance
• Solutions around accessibility
• Diversity & Inclusion
• Responsibilities include:
• Driving thought leadership, enabling consulting led engagement, business development activities and providing leadership across domain.
• Analysing and implementing Communication plans including leadership comms
• Delivering consulting engagements by bringing in business knowledge and thought leadership.
• Working with Client Partners to drive and lead account expansion opportunities
• Supporting sales and pre-sales efforts such as helping with RFPs, sales presentations, and marketing events.
• Contributing strategic thinking and owning assigned consulting services offerings for increased client exposure and revenue pipeline identification.