Aug 2024 – Present · 1 yr 8 mos · Pune District, Maharashtra, India · On-site

• Head of E-commerce | Brand Building | Scaling Brands on Marketplaces | Digital Growth Strategist | SCM | Revenue Growth | Operations |
• As the Head of E-commerce at Kay Bee Bio-Organics, I drive end-to-end e-commerce operations, scaling the brand across domestic and global marketplaces in the Botanical Bio-Pesticides category. My expertise lies in brand building, revenue growth, and marketplace expansion, ensuring sustainable success in the digital ecosystem.
• Key Responsibilities:
• ✅ Develop and execute brand positioning strategies for D2C, marketplace, and quick commerce platforms.
• ✅ Lead product launches and digital marketing campaigns to maximize visibility, engagement, and conversions.
• ✅ Manage new marketplace onboarding and strategic partnerships to expand reach.
• ✅ Drive 20-30% monthly revenue growth through performance-driven strategies.
• ✅ Oversee supply chain, pricing, and operations to ensure seamless logistics and customer experience.
• ✅ Build and manage a high-performing e-commerce team to drive innovation and results.
• ✅ Leverage data analytics and customer insights for performance optimization.
• ✅ Strengthen relationships with key e-commerce platforms and stakeholders for long-term success.
• Key Achievements:
• 🚀 Spearheaded multi-platform expansion, strengthening brand presence and customer reach.
• 📈 Achieved consistent revenue growth, exceeding monthly and quarterly sales targets.
• 🎯 Implemented scalable marketing strategies, boosting conversion rates and customer retention.
• 🛍️ Successfully launched multiple products with optimized listings and high-performing ad campaigns.
• I am committed to building market-leading e-commerce strategies that align with Kay Bee Bio-Organics' vision while driving measurable business success.

Dec 2023 – Aug 2024 · 8 mos · Navi Mumbai, Maharashtra, India · Hybrid

• 🔹 End-to-end e-commerce operations management, driving sales and brand growth.
• 🔹 Marketplace expansion & optimization across Amazon, Flipkart, Jiomart, Daraz, and more.
• 🔹 Product listings, cataloging & inventory management for seamless order fulfillment.
• 🔹 Pricing, discounts & content accuracy to enhance customer experience.
• 🔹 Sales forecasting & revenue growth strategies for consistent business expansion.
• 🔹 Brand store management, IPR issue resolution & customer engagement to maintain brand reputation.
• 🔹 Data-driven decision-making through sales analysis and performance tracking.

Aug 2023 – Dec 2023 · 4 mos · Mumbai, Maharashtra, India · On-site

• 🏆 Key Achievements & Expertise in E-commerce Management
• ✅ Operational Leadership – Led problem-solving, process development, and strategy implementation, ensuring seamless e-commerce operations.
• ✅ Stock & Inventory Management – Implemented a tracking system, reducing stock shortages and maintaining an 85%-95% fill rate.
• ✅ Real-Time Data Management – Established live inventory updates and vendor discrepancy resolution for accuracy and efficiency.
• 📌 Core Responsibilities
• 🔹 E-commerce Operations – Oversee order processing, shipment tracking, and catalog management across Amazon, Flipkart, and company websites.
• 🔹 Vendor & Supply Chain Management – Ensure timely material delivery, handle purchase orders, shipments, and inventory updates across platforms like Zepto, Big Basket, Purplle, and Reliance.
• 🔹 Marketplace Strategy – Optimize product visibility, pricing, and promotions, collaborating with account managers to drive revenue growth.
• 🔹 Client & Vendor Relations – Act as the primary contact for vendors and customers, ensuring smooth coordination and issue resolution.
• 🔹 Inventory & Content Management – Maintain accurate listings, manage brand store pages, and oversee content updates, ensuring seamless operations.

Apr 2022 – Aug 2023 · 1 yr 4 mos · Mumbai, Maharashtra, India · Hybrid

• 📌 Core Responsibilities
• 🚀 E-commerce Operations – Manage order processing, shipment tracking, and product cataloging across Amazon, Flipkart, and other marketplaces.
• 📦 Inventory & Stock Management – Ensure timely replenishment and coordinate with procurement & SCM for stock availability.
• 🛒 Marketplace Optimization – Handle real-time updates on pricing, offers, and discounts to enhance product visibility.
• 💬 Customer & Vendor Relations – Manage customer interactions, resolve queries, and ensure positive feedback & ratings.
• ⚖ IPR & Compliance Management – Resolve copyright, patent, and trademark issues to prevent product removals.
• 📊 Data & Reporting – Create and maintain daily, weekly, and monthly reports for performance tracking.
• 🏬 Warehouse & Billing Coordination – Work with internal teams for smooth invoicing, pricing, and logistics processes.

May 2020 – Apr 2022 · 1 yr 11 mos · Mumbai, Maharashtra, India · Remote

• ✅ Manage end-to-end e-commerce backend operations for brands across Amazon, Flipkart, Walmart, and other marketplaces, ensuring smooth order processing and inventory management.
• ✅ Oversee product listings, content updates, and website hygiene while conducting quality checks to maintain accuracy and compliance with platform guidelines.
• ✅ Implement new features, manage data migration, and optimize tracking systems to enhance business efficiency and prevent account-related risks.
• ✅ Drive customer satisfaction by resolving issues, ensuring timely inventory replenishment, and making strategic decisions to improve overall productivity and sales performance.

Jun 2019 – Apr 2020 · 10 mos · Navi Mumbai, Maharashtra, India · On-site

Apr 2017 – May 2019 · 2 yrs 1 mo · Navi Mumbai, Maharashtra, India · On-site

• ✅ Manage E-Commerce backend content website, ensuring products go live on time and optimizing product pages for high visibility.
• ✅ Ensure 100% accurate and relevant content availability on the website for a better customer experience.
• ✅ Manage timely inventory replenishment on product pages and ensure prices, offers, and discounts are updated perfectly.
• ✅ Handle website tickets and resolve queries to minimize issues.
• ✅ Manage customer interactions to ensure positive feedback and improve account health by resolving issues.
• ✅ Maintain product listing and cataloging track for the website content page.
• ✅ Research and update information related to IPR (Copyright, Patent, Trademark, Watermark, Blurred Image, etc.) and provide training to employees on product removal.
• ✅ Regular follow-ups with clients for updates.
• ✅ Prepare PKTs to improve productivity in the process.