Dimitra Vappa

Customer Success Manager

Dublin, County Dublin, Ireland5 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in driving customer retention and long-term value.
Proficient in AI-driven scalable solutions.
Fluent in English, Greek, and Spanish.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and MarTech.

Contact

Skills

Core Skills

Customer SuccessBusiness StrategySales & MarketingAdvertising SalesProject ManagementMulti-channel MarketingCustomer ServiceSales Operations

Other Skills

Microsoft ExcelCustomer ExperienceEmployer BrandingSalesforce.comSales ProcessesAsanaHR StrategySalesforce.com AdministrationCommunicationLinkedIn Talent InsightsAdvertisingEvent ManagementPublic RelationsVolunteeringMicrosoft Office

About

As a Customer Success Manager at LinkedIn, I partner with enterprise organizations to drive retention and long-term value. I lead executive engagements, turn data into growth strategies, and collaborate cross-functionally to deliver measurable impact through AI-driven, scalable solutions. I hold a BSc in Marketing and Management from Newcastle University and am fluent in English, Greek, and Spanish, bringing a global perspective to every partnership.

Experience

5 yrs

Total Experience

1 yr 2 mos

Average Tenure

2 yrs 7 mos

Current Experience

Customer Success Manager

Oct 2023 – Present · 2 yrs 7 mos · Dublin, County Dublin, Ireland · Hybrid

Sales OperationsBusiness StrategyMicrosoft ExcelCustomer ExperienceEmployer BrandingCustomer Success

Accenture

2 roles

SMB Account Manager

Promoted

Nov 2022 – Oct 2023 · 11 mos

Platform Experience New Associate

Mar 2022 – Nov 2022 · 8 mos

Accenture Service provided on behalf of Google

SMB Account Manager

Nov 2022 – Oct 2023 · 11 mos · Dublin, County Dublin, Ireland

Identifying opportunities following End-to-End approach
Maintaining and growing a portfolio of clients on a rolling basis
Building a Pinterest marketing strategy with clients and following up on best-practices, tailored to each vertical
Reducing churn rate
Creating product collateral to support my team, train and onboard new members

Advertising SalesSales OperationsSalesforce.comSales ProcessesSales & Marketing

Wellbeing.ai

Project Manager & Communications Specialist

Aug 2021 – Feb 2022 · 6 mos · Belgium

I was overseeing the high-level planning and monitoring of the Wellbeing.ai platform development, reporting to the R&D team, and briefing and debriefing shareholders, from investors to developers. I gained experience with project management tools (Asana, ClickUp).
While being in charge of the marketing communications, I successfully positioned the brand online (webinars, newsletter, and website redesign through CMS software - WordPress).
Online-Marketing campaign run through Hubspot.
C-level interaction was a key part of my role.
Completed market research around HR technologies to improve our KPIS.

AsanaHR StrategyMulti-Channel MarketingProject ManagementSales & Marketing

Teleperformance

Sales Service Representative

May 2020 – Sep 2020 · 4 mos · Athens, Attiki, Greece

Worked at the frontline Department of Nespresso Nestle SA in a fast-paced, customer-centric environment:
Handled opportunities in CRM, demonstrated accuracy and attention to detail
Cold calls in which I demonstrated interpersonal skills and great verbal communication
Identified and resolved technical issues respective to Nespresso coffee machines
Received the Team Bonus every month after evaluation of my average monthly sales, reached 110% of the target in the first month
Upselling and cross selling was a key part of my role

Customer ServiceSales OperationsSalesforce.com AdministrationSales ProcessesCustomer Experience

Newcastle university business school

Business Ambassador

Jan 2019 – May 2020 · 1 yr 4 mos · Newcastle upon Tyne, United Kingdom

Contacting prospective students, to inform about University offers and provide customer support
Building trust and rapport as a student myself
Exceeded productivity goals

CommunicationSales & Marketing