Rukmani Magotra

Business Development Executive

Bengaluru, Karnataka, India9 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over $700K in upsell revenue generated in FY24.
Expert in customer relationship management and digital transformation.
Proven track record in managing strategic accounts.

Stackforce AI infers this person is a SaaS Customer Success Manager with expertise in digital engagement and account management.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Solution SellingCustomer SuccessClient Relations

Other Skills

Digital EngagementMarketing AutomationCommunicationCustomer CommunicationDigital MarketingAnalytical SkillsSalesforce.comNegotiationCustomer EngagementCustomer RetentionMarketingSocial Media MarketingSalesEmail MarketingDirect Mail

About

As a Solutions Account Manager at Adobe, I am responsible for managing and growing a portfolio of strategic accounts in the digital experience domain. I leverage my 8+ years of customer success experience and my skills in customer relationship management, cross-upsell, and software as a service (SaaS) to deliver value and satisfaction to my clients. My mission is to help my clients achieve their business goals and optimize their digital transformation journey with Adobe's solutions. I work closely with them to understand their needs, challenges, and opportunities, and provide them with tailored guidance, support, and best practices. I also collaborate with internal teams and partners to ensure smooth and seamless delivery and implementation of Adobe's products and services.

Experience

Adobe

2 roles

Senior Solutions Account Manager – Customer Experience Orchestration

Promoted

Feb 2026 – Present · 2 mos

Solutions Account Manager - Digital Experience

Aug 2022 – Jan 2026 · 3 yrs 5 mos

In my role as a Solutions Account Manager at Adobe, I successfully managed a $4M+ ARR portfolio, driving $700K in upsell/cross-sell revenue in FY24. I conducted strategic business reviews, showcased best practices, and led workshops to unlock add-on opportunities.

Digital EngagementMarketing AutomationCommunicationCustomer CommunicationDigital MarketingAnalytical Skills+6

Ace turtle services ltd

Customer Success Manager

Mar 2021 – Aug 2022 · 1 yr 5 mos · Bengaluru, Karnataka, India

Digital EngagementCommunicationCustomer CommunicationDigital MarketingAnalytical SkillsSolution Selling+4

Smart energy water

Customer Success Analyst

Dec 2017 – Apr 2019 · 1 yr 4 mos · Noida, Uttar Pradesh, India

Built value-based relationships with customers post sales, providing CLM support.
Collaborated with functional teams to resolve customer platform issues and identify revenue opportunities.
Developed plans to increase user adoption and engagement for web and mobile apps.
Simplified product marketing by creating customer personas, promotional collaterals, and more.

Digital EngagementCommunicationCustomer CommunicationDigital MarketingAnalytical SkillsSolution Selling+3

Times internet

Customer Success Consultant

Feb 2017 – Dec 2017 · 10 mos · Noida, Uttar Pradesh, India

In my role as a Customer Success Consultant at Times Internet in Noida, India, I worked closely with clients to ensure their success with GMAS. I provided expert advice on e-commerce, conducted trainings on best practices, and acted as a trusted advisor for key customers. Additionally, I identified at-risk renewals and implemented strategies to retain these accounts.

Digital EngagementCommunicationCustomer CommunicationDigital MarketingAnalytical SkillsSolution Selling+3

Dreamfolks

Business Relationship Executive

Aug 2014 – Jan 2017 · 2 yrs 5 mos · Gurugram, Haryana, India

CommunicationCustomer CommunicationAnalytical Skills

Aviva life insurance

Marketing Intern

Apr 2013 – May 2013 · 1 mo · New Delhi, India

In my position as a Marketing Intern at Aviva Life Insurance in New Delhi, India, I played a key role in identifying corporates and developing referral sources to support business development and marketing strategies.
Developed and implemented effective marketing strategies to attract new clients.
Received positive feedback from clients on the quality of service provided.

CommunicationAnalytical Skills