Mar 2024 – Oct 2025 · 1 yr 7 mos · Mumbai · On-site

• Managed 40–50 enterprise accounts with a portfolio value of ₹3–4 Cr, ensuring onboarding, adoption, and renewal success.
• Collaborated with product & support teams to identify usage gaps and implement solutions that improved customer satisfaction and retention.
• Led quarterly business reviews (QBRs) to align client goals with platform outcomes, resulting in 102% renewal achievement.
• Partnered with key stakeholders to transition accounts smoothly post-sales and reduce time-to-value.
• Provided insights to refine GTM strategy by benchmarking competitors (LinkedIn vs iimjobs) and driving adoption initiatives.

Feb 2023 – Oct 2023 · 8 mos · Mumbai, Maharashtra, India · On-site

• Developed and executed scalable growth strategies, leading to a 15x increase in monthly ARR, 4.5x annual revenue growth, and a 3.3x expansion in customer base within 9 months.
• Pioneered a structured onboarding framework that reduced Time-to-Value (TTV) by 50%, accelerating customer activation and engagement.
• Implemented data-driven Success Plans through rigorous requirement gathering and client-specific business process mapping (BPM), driving a 35% increase in product adoption.

Aug 2020 – Feb 2023 · 2 yrs 6 mos · Mumbai, Maharashtra, India

• Scaled strategic partnerships with 4+ global suppliers (Hexion, Ascend, BASF) by aligning their offerings to Indian market needs through in-depth research and solution selling.
• Led a portfolio of of 15 Strategic and 50+ key accounts fostering relationships, driving upsell, cross-sell, renewal initiatives, and delivering customer experience
• Led quarterly business reviews with C-Level executives, influencing the decision making process and alignment of our services with their goals which helped in customer retention revenue upto 125% NRR.

Mar 2019 – Aug 2020 · 1 yr 5 mos · Mumbai, Maharashtra, India

• Built and managed a multi-industry lead pipeline, consistently driving new business across construction chemical, paint manufacturing, pharma, and automotive sectors.

Jul 2017 – Feb 2019 · 1 yr 7 mos · Mumbai, Maharashtra, India

• Business Development for Digital solutions in the space of Compliance, Secretarial and Knowledge Management for BFSI Industry, catering to key clients like HDFC Bank, Kotak Mahindra Bank, Bank of Baroda as well as RBI
• Generated leads for new business opportunities from existing & new clients basis field experience
• Researched the dynamics of prospective client institutions and created a detailed business analysis, outlining problems and solution for the project
• Presented / demonstrated features and functionalities of the assigned products to potential leads
• Prepared and submitted quotes to the prospective leads, handled negotiations and finalized business deals