Ganesh KG

Customer Success Manager

Bengaluru, Karnataka, India17 yrs 9 mos experience

Key Highlights

  • Expert in aligning business objectives with customer needs
  • Proven track record in customer retention and satisfaction
  • Strong relationship management skills driving product adoption
Stackforce AI infers this person is a Customer Success Manager in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Customer Success ManagementProduct AdoptionAccount ManagementClient Service ManagementService Delivery Management

Other Skills

RetentionRelationship ManagementCustomer EnablementStrategic EngagementRenewal ManagementCustomer RetentionClient ServiceService DeliveryChange ManagementMarketingBusiness DevelopmentCustomer EngagementClient RelationsInformation TechnologyGlobal Client Management

About

As a seasoned professional, I excel in aligning business objectives with customer needs. I've honed my skills in strategic account planning, customer enablement, and product adoption. My focus is on maximizing customer satisfaction, retention, and growth by simplifying processes and fostering strong relationships.

Experience

17 yrs 9 mos
Total Experience
2 yrs 2 mos
Average Tenure
1 mo
Current Experience

Akamai technologies

Senior Customer Success Manager

Mar 2026 – Present · 1 mo · Bengaluru, Karnataka, India · Remote

  • Retention | Product Adoption | Relationship Management | Customer Enablement | Service Delivery Management | Strategic Engagement
RetentionProduct AdoptionRelationship ManagementCustomer EnablementService Delivery ManagementStrategic Engagement+1

Forcepoint

Customer Success Account Manager

Dec 2024 – Feb 2026 · 1 yr 2 mos · Bengaluru, Karnataka, India

  • Retention | Renewal Management | Product Adoption | Relationship Management | Customer Enablement
RetentionRenewal ManagementProduct AdoptionRelationship ManagementCustomer EnablementCustomer Success Management

Cloudflare

Customer Success Manager

Jan 2022 – Jun 2024 · 2 yrs 5 mos · Bengaluru, Karnataka, India

  • Customer Retention | Renewal Management | Product Adoption | Relationship Management | Customer Enablement
Customer RetentionRenewal ManagementProduct AdoptionRelationship ManagementCustomer EnablementCustomer Success Management

Sprinklr

Customer Success Manager

Jul 2019 – Dec 2021 · 2 yrs 5 mos · Greater Bengaluru Area

  • Customer Retention | Renewal Management | Product Adoption | Account Management | Customer Enablement
Customer RetentionRenewal ManagementProduct AdoptionAccount ManagementCustomer EnablementCustomer Success Management

Akamai technologies

Senior Client Service Manager

May 2014 – Jul 2019 · 5 yrs 2 mos · Bengaluru Area, India

  • Client Service | Service Delivery | Retention | Account Management
Client ServiceService DeliveryRetentionAccount ManagementClient Service Management

Hewlett-packard

Service Delivery Consultant

Mar 2011 – May 2014 · 3 yrs 2 mos · Bengaluru, Karnataka, India

  • Service Delivery and Change Management
Service DeliveryChange ManagementService Delivery Management

California software

Business Development Executive

May 2009 – Mar 2011 · 1 yr 10 mos · Bangalore

  • Marketing and Business Development
MarketingBusiness Development

Fiorano software

Business Development Consultant

Sep 2007 – May 2008 · 8 mos · Bangalore

  • Marketing and Business Development
MarketingBusiness Development

Nous infosystems

Business Development Executive

Apr 2006 – Feb 2007 · 10 mos · Bangalore, India

  • Marketing and Business Development
MarketingBusiness Development

Education

WLC College India Ltd.

PGDBM — Marketing Management

Aug 2003 – Jun 2005

University of Mysore

Bachelor of Science (B.Sc.) — Computer Science

Jan 2001 – Jan 2003

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