Shriyank Agarwal

Operations Associate

Lucknow, Uttar Pradesh, India5 yrs 11 mos experience

Most Likely To Switch

Key Highlights

Over 5 years in hospitality management.
Expert in customer service and guest relations.
Strong leadership in team training and operations.

Stackforce AI infers this person is a Hospitality Management professional with a strong focus on Customer Service and Operations.

Contact

Skills

Core Skills

Operations ManagementTeam LeadershipCustomer ServiceCustomer SupportCustomer EngagementGuest Services

Other Skills

Duty ManagementOracle DatabaseProblem SolvingDepartment SupervisionFront OfficeSupervisory SkillsBusiness StrategyReservationsHotel ManagementTrainingTeam ManagementHospitalityHospitality ManagementTeamworkGuest Service Management

About

Hospitality professional with 5+ years of experience in customer service, operations management, and guest relations across leading hotel brands like IHG, Radisson, and Marriott. Skilled in handling escalations, training teams, and ensuring seamless daily operations. Currently transitioning into corporate roles in Customer Success, Client Relationship Management, Operations, or Corporate Front Office. Passionate about delivering exceptional experiences, building strong client relationships, and driving service excellence.

Experience

5 yrs 11 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr 6 mos

Current Experience

Holiday inn

Duty Manager

Nov 2024 – Present · 1 yr 6 mos · Lucknow · On-site

Duty ManagementTeam LeadershipOracle DatabaseProblem SolvingDepartment SupervisionOperations Management

Radisson gurugram sohna road city center

Duty Manager

Aug 2023 – Nov 2024 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Handling the daily operations, ensuring employee productivity, Handling the trainings for the team members, monitoring efficiency of all processes and creating a positive work environment for employees, guest feedback, guest retention

Front OfficeSupervisory SkillsBusiness StrategyTeam LeadershipOracle DatabaseProblem Solving+5

Golden leaves convention centre

2 roles

Duty Manager

Promoted

Mar 2023 – Aug 2023 · 5 mos · Indore, Madhya Pradesh, India

Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees

HospitalityHospitality ManagementFront OfficeTeamworkGuest Service ManagementCustomer Service Operations+21

Front Office Executive

Jan 2022 – Feb 2023 · 1 yr 1 mo · Indore, Madhya Pradesh, India

Hospitality ManagementCustomer Service OperationsCustomer EngagementOperations ManagementMicrosoft ExcelBusiness Strategy+18

Joyplus

Customer Support Executive

Oct 2021 – Dec 2021 · 2 mos · Gurugram, Haryana, India

Customer EngagementBusiness StrategyNegotiationOracle DatabaseMicrosoft OfficeConfidentiality+6

Concentrix

Customer Support Executive

Jun 2021 – Oct 2021 · 4 mos · Gurugram, Haryana, India

Customer EngagementBusiness StrategyNegotiationOracle DatabaseMicrosoft OfficeConfidentiality+5

Avasa hotel

2 roles

Guest Services Supervisor

Jan 2021 – Jun 2021 · 5 mos · Hyderabad, Telangana, India

Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties.
Delivering mail and messages.
Processing guest payments.
Coordinating with bell service and staff management.
Being a source of information to guests on various matters such as transport and restaurant advice.
Accommodating general and unique requests.

Hospitality ManagementCustomer EngagementBusiness StrategyNegotiationOracle DatabaseMicrosoft Office+7

Hotel Operational Trainee

Jun 2019 – May 2020 · 11 mos · Hyderabad, Telangana, India

I worked in Front Office to get a specialize knowledge about operations and handling of guest. Moreover I also collected a knowledge related to the software used.

Hospitality ManagementCustomer EngagementBusiness StrategyNegotiationOracle DatabaseMicrosoft Office+7

Renaissance by marriott- lucknow

Industrial Training

Jun 2017 – Oct 2017 · 4 mos · Lucknow, Uttar Pradesh, India

Industrial Training at Renaissance by Marriott, Lucknow June, 2017 – October, 2017 where I worked in all 4 major working departments, and got an opportunity to work in Front office for 2 months and rest other departments for 1 month each. There I learnt mainly to work in a team and manage those in various cases.

Hospitality ManagementCustomer EngagementBusiness StrategyNegotiationOracle DatabaseMicrosoft Office+7

Hyatt bangalore mg road(ihhr hospitality private limited

Vocational Training

Dec 2016 – Jan 2017 · 1 mo · Bengaluru, Karnataka, India

Vocational Training at Hyatt, Bangalore December, 2016 – January, 2017 where I got opportunity to work in only Food and Beverage Service but under guidance of well trained managers which helped me to learn good managing skills.