Parveen Bajaj

Operations Associate

New Delhi, Delhi, India13 yrs 6 mos experience
Highly StableAI Enabled

Key Highlights

  • 10+ years in Project Management and Operations.
  • Certified Scrum Master and Generative AI professional.
  • Expert in driving business growth and operational excellence.
Stackforce AI infers this person is a SaaS Operations and Project Management expert with a focus on process optimization.

Contact

Skills

Core Skills

Operations ManagementProcess ExcellenceProject ManagementTeam LeadershipBusiness AnalysisSales ManagementMarketing ManagementData Management

Other Skills

Process OptimizationData AnalysisStakeholder ManagementContinuous ImprovementCross-functional Team LeadershipClient EngagementResource AllocationCapacity PlanningAsanaJiraBusiness Requirement AnalysisUser Acceptance TestingSales StrategyMarketing StrategyInventory Management

About

Analytical Observer; Logical Thinker; Compulsive Solution Seeker; Passionate Team Player and More of a Generalist! I’m a results-driven Project Manager and Operations Professional with 10+ years of experience leading cross-functional teams, streamlining processes, and driving business growth across fast-paced, dynamic environments. Over the years, I’ve worked closely with sales, operations, product, and external stakeholders to deliver projects on time, improve efficiency, and scale operations sustainably. My strength lies in bridging the gap between strategy and execution—ensuring ideas translate into measurable outcomes. Recently, I’ve strengthened my skill set with certifications in Project Management, Scrum Master, and Generative AI, enabling me to combine Agile delivery frameworks with future-ready technologies to improve productivity, decision-making, and team collaboration. What I bring to the table: 1. Project & Program Management (Agile / Scrum / Waterfall) 2. SaaS & Platform Operations (OpenCart-based products) 3. End-to-end Operations & Process Optimization 4. Stakeholder & Client Management 5. Cross-functional Team Leadership 6. Business Growth & Execution Excellence 7. Applying Generative AI to enhance workflows and efficiency I thrive in roles where I can own responsibility, solve complex problems, and contribute to meaningful impact—especially in organizations that value innovation, agility, and continuous improvement. 📌 Currently open to opportunities in Project Management, Program Management, Operations, and Business Excellence roles. Let’s connect if you’re looking for someone who blends experience, structure, and a forward-looking mindset.

Experience

13 yrs 6 mos
Total Experience
3 yrs 4 mos
Average Tenure
--
Current Experience

Ans commerce

4 roles

Associate Director Process Excellence

Promoted

Apr 2022Mar 2025 · 2 yrs 11 mos

  • Objective: To drive operational excellence, optimise processes, and enhance efficiency at the organisation level, resulting in improved productivity, while ensuring clear communication and accountability, cost savings, and client satisfaction.
  • Developed and executed the organisation-wide process excellence strategy, aligning with business objectives and driving operational efficiency
  • Identified process improvement opportunities through data analysis, stakeholder feedback, and industry best practices
  • Established key performance indicators (KPIs) and regularly tracked progress to measure the effectiveness of process improvement initiatives
  • Collaborated with senior leadership to develop and implement a culture of continuous improvement, driving employee engagement and accountability
  • Conducted training sessions and workshops to promote process improvement principles and methodologies across the organisation
  • Led cross-functional teams to streamline critical business processes, resulting in cost savings, increased productivity, and enhanced customer satisfaction
  • Implemented process automation tools and technologies to drive efficiency, reduce manual errors, and accelerate cycle times
  • Acted as a change agent, influencing stakeholders at all levels to adopt process improvement initiatives and drive sustainable change post Flipkart acquisition
  • Developed and maintained strong relationships with key stakeholders, fostering collaboration and support for process improvement initiatives
Process OptimizationData AnalysisStakeholder ManagementContinuous ImprovementCross-functional Team LeadershipOperations Management+1

Associate Director Brand Store Business (New Store)

Promoted

Apr 2021Apr 2022 · 1 yr

  • Expertise in understanding the problem statement of the clients and offering suitable solution to match the expected outcome (Pre sales)
  • Oversee a team of 7+ project managers and 40+ developers and designer to successfully managed 100+ technology projects ranging from 5 lakhs to over 50 lakhs
  • Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management
  • Responsible for end to end planning and designate project resources, prepare budgets, monitor progress and keep stakeholders informed the entire way
  • Enhance project-wide efficiencies by creating filters and dashboards in Asana and Jira to monitor the progress bugs, enhancement tickets and gantt chart
  • Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables including all integrations related to OMS/ loyalty programs/ payment gateways/ CRM system and other integrations
  • Extensive understanding of google analysis and google manager, design, development and testing of software applications
  • Expertise in creating business requirement document (BRD), functional specification document (FSD), use cases, user stories, test cases, prototyping and user manual
  • Expertise in managing project deliverables and meeting deadlines, also Involved in the payment follow-up, stake holder meetings, Presentation and demos
Project ManagementClient EngagementResource AllocationCapacity PlanningAsanaJira+1

Senior Brand Store Manager

Jul 2019Apr 2021 · 1 yr 9 mos

  • Gather and analyses the business requirement from project stakeholders
  • Perform the feasibility study of the requirement with respect to the existing brand store or what competitive brands are doing in the similar category are doing
  • Prepare wire framing for representing the solution to stakeholders and facilitates review of requirements with key stakeholders and obtains approvals
  • Involved in the process of UAT and manual testing of the overall product
  • Leading a team of project associates and Implementation consultants to review, mentor and provide guidance on tasks and their performance
  • Ensure any delays in timelines committed to customer are tracked, identified early and escalated to right stakeholders in time. Ensure timely delivery and closure of deployment projects
  • Managing the complete product with in committed timelines as per the Gantt chart and established updated project plans and clearly communication on timeline, progress, tasks and effort estimation to all the stakeholders
  • Addressed and resolved concerns raised by clients, minimising hurdles and setbacks
Business Requirement AnalysisUser Acceptance TestingProject ManagementTeam LeadershipBusiness Analysis

Manager

Jul 2018Jul 2019 · 1 yr

  • Responsible for handling accounts/business of brands on all marketplaces like
  • Amazon, Flipkart, Paytm, Snapdeal, Industry Buying, Udaan, Tata Cliq
  • Take complete responsibility to achieve sale target on online marketplaces and online brand store
  • Responsible for making marketing strategies to achieve numbers with the help of marketing team
  • Create and execute a product strategy to deliver the specific metrics defined, including progressive product sales, margin, and customer count and inventory goals
  • Negotiations with brands for additional marketing activities and promotions
  • Inventory management for marketplaces and online brand stores
  • Responsible for sales planning, promotions, marketing, Inventory management, cataloging, pricing, etc for online brand store and marketplaces both
  • Identify loopholes in the existing strategies and formulate new procedures for better results
  • Responsible for promotions and marketing
  • Reconcile the payments with the help of accounts team
Sales StrategyMarketing StrategyInventory ManagementNegotiationSales ManagementMarketing Management

Cardekho group

2 roles

Assistant Manager

Jan 2017Jul 2018 · 1 yr 6 mos

  • Handling escalation from sales team regarding lead flows, lead quality and other process related issues
  • Pushing sales team to achieve 100% penetration across all products in their respective regions
  • Highlighting operational challenges and issues to business people
  • Regular tracking of business reports
  • Responsible for expanding the presence of post disbursement in 5 cities and brought operational efficiency by means of technology implementation for real time tracking
  • Empanelment of new vendors for RTO operations
  • Tracking post disbursement operations for PAN India
  • Formulated SOP for documentation, cash management and overall workflow, drafting SLAs, contract negotiations and closure
  • Empanelled 2 new vendors in Bangalore for RTO operations
  • Developing a tech driven tracking system for the vendors
Escalation ManagementSales TrackingOperational EfficiencyOperations ManagementSales Management

Assistant Manager Operations

Oct 2015Jan 2017 · 1 yr 3 mos

  • Responsible for managing operations for action business
  • Responsible for quality check & analyzing the data and upload the data on online portal then
  • Providing complete and accurate analysis results for the successful completion of comprehensive client requirements
  • Regular interaction with dealers, solving their login queries
  • Monitoring & auditing of technology implementation and application support
  • Database management including updating records
  • Conduct training / feedback sessions to the new employees
  • Coordinate with team / reporting to manager
Data AnalysisQuality CheckDatabase ManagementOperations ManagementData Management

Right step consulting pvt. ltd.

Marketing Executive

Jun 2015Oct 2015 · 4 mos · Noida Area, India

  • Create Digital Marketing Content( Info-graphics )
  • Manage and Engage on Social Media on behalf of Various Clients
  • Strategizeing Social Media plans and build community engagement for Lead generation
  • Discussing the client's core message and target audience
  • Brainstorming and arranging the appropriate content for the client
  • Proofreading articles and posts written by colleagues
Digital MarketingContent CreationSocial Media ManagementMarketing Management

Herboveda india

Internship Project - MBA

Jun 2014Jul 2014 · 1 mo · Noida Area, India

  • 1. Lead the marketing of product
  • 2. Handled the research for Middle East region for market entry

Taf marketing venture pvt ltd ( graduation projects)

Executive Member

Aug 2010May 2014 · 3 yrs 9 mos · Pitampura

  • Talent acquisition for creating talent pipeline
  • Handled operations for recording process
  • Interviewing prospective candidates for the organisation. I was on the Interview panel for TAF National Recruitment drive in 2012 and 2013
  • Organizing and emceeing the National Leadership Forum, an annual property of TAF
  • Product head for TAF Talent
  • Responsible for planning and executing cultural events all over DU colleges
  • Coordinate with a team of 15 members
  • Responsible for all tie-ups, sponsorship and paperwork

Education

Delhi School of Economics

Masters of International Business — International Business/Trade/Commerce

Jan 2013Jan 2015

Daulat Ram College

Bachelor of Commerce (B.Com.)

Jan 2010Jan 2013

Bal Bharati Public School

Schooling till class 12th

Jan 1996Jan 2010

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