Apr 2022 – Mar 2025 · 2 yrs 11 mos

• Objective: To drive operational excellence, optimise processes, and enhance efficiency at the organisation level, resulting in improved productivity, while ensuring clear communication and accountability, cost savings, and client satisfaction.
• Developed and executed the organisation-wide process excellence strategy, aligning with business objectives and driving operational efficiency
• Identified process improvement opportunities through data analysis, stakeholder feedback, and industry best practices
• Established key performance indicators (KPIs) and regularly tracked progress to measure the effectiveness of process improvement initiatives
• Collaborated with senior leadership to develop and implement a culture of continuous improvement, driving employee engagement and accountability
• Conducted training sessions and workshops to promote process improvement principles and methodologies across the organisation
• Led cross-functional teams to streamline critical business processes, resulting in cost savings, increased productivity, and enhanced customer satisfaction
• Implemented process automation tools and technologies to drive efficiency, reduce manual errors, and accelerate cycle times
• Acted as a change agent, influencing stakeholders at all levels to adopt process improvement initiatives and drive sustainable change post Flipkart acquisition
• Developed and maintained strong relationships with key stakeholders, fostering collaboration and support for process improvement initiatives

Apr 2021 – Apr 2022 · 1 yr

• Expertise in understanding the problem statement of the clients and offering suitable solution to match the expected outcome (Pre sales)
• Oversee a team of 7+ project managers and 40+ developers and designer to successfully managed 100+ technology projects ranging from 5 lakhs to over 50 lakhs
• Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management
• Responsible for end to end planning and designate project resources, prepare budgets, monitor progress and keep stakeholders informed the entire way
• Enhance project-wide efficiencies by creating filters and dashboards in Asana and Jira to monitor the progress bugs, enhancement tickets and gantt chart
• Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables including all integrations related to OMS/ loyalty programs/ payment gateways/ CRM system and other integrations
• Extensive understanding of google analysis and google manager, design, development and testing of software applications
• Expertise in creating business requirement document (BRD), functional specification document (FSD), use cases, user stories, test cases, prototyping and user manual
• Expertise in managing project deliverables and meeting deadlines, also Involved in the payment follow-up, stake holder meetings, Presentation and demos

Jul 2019 – Apr 2021 · 1 yr 9 mos

• Gather and analyses the business requirement from project stakeholders
• Perform the feasibility study of the requirement with respect to the existing brand store or what competitive brands are doing in the similar category are doing
• Prepare wire framing for representing the solution to stakeholders and facilitates review of requirements with key stakeholders and obtains approvals
• Involved in the process of UAT and manual testing of the overall product
• Leading a team of project associates and Implementation consultants to review, mentor and provide guidance on tasks and their performance
• Ensure any delays in timelines committed to customer are tracked, identified early and escalated to right stakeholders in time. Ensure timely delivery and closure of deployment projects
• Managing the complete product with in committed timelines as per the Gantt chart and established updated project plans and clearly communication on timeline, progress, tasks and effort estimation to all the stakeholders
• Addressed and resolved concerns raised by clients, minimising hurdles and setbacks

Jul 2018 – Jul 2019 · 1 yr

• Responsible for handling accounts/business of brands on all marketplaces like
• Amazon, Flipkart, Paytm, Snapdeal, Industry Buying, Udaan, Tata Cliq
• Take complete responsibility to achieve sale target on online marketplaces and online brand store
• Responsible for making marketing strategies to achieve numbers with the help of marketing team
• Create and execute a product strategy to deliver the specific metrics defined, including progressive product sales, margin, and customer count and inventory goals
• Negotiations with brands for additional marketing activities and promotions
• Inventory management for marketplaces and online brand stores
• Responsible for sales planning, promotions, marketing, Inventory management, cataloging, pricing, etc for online brand store and marketplaces both
• Identify loopholes in the existing strategies and formulate new procedures for better results
• Responsible for promotions and marketing
• Reconcile the payments with the help of accounts team