Jul 2024 – Jun 2025 · 11 mos · Singapore

• Lead and oversee all aspects of the HR function, including talent acquisition, performance management, compensation and benefits, employee relations, and training and development
• Develop and implement HR strategies aligned with the organization's goals and objectives to drive business success and enhance employee engagement
• Provide strategic guidance and support to senior management on HR-related matters, including workforce planning, organizational design, and change management initiatives
• Cultivate a positive and inclusive workplace culture that values diversity, equity, and inclusion, resulting in high employee morale and retention
• Drive continuous improvement efforts to enhance HR processes, policies, and procedures to streamline operations and improve efficiency
• Ensure compliance with relevant employment laws and regulations and mitigate HR-related risks through effective policies and procedures
• Achievements:
• Promoted to General Manager – People & Culture within 2 years of joining Quess
• Implemented a comprehensive talent acquisition strategy resulting in a 20% increase in quality hires and a reduction in time-to-fill positions by 30%
• Led a successful cultural transformation initiative resulting in a more inclusive and engaged workplace environment, as evidenced by attaining Great Place To Work Certification for 2023-2025
• Led the design and implementation of a remote work policy, enabling the organization to adapt to changing work dynamics and maintain productivity during unprecedented times
• Implemented a comprehensive diversity, equity, and inclusion (DEI) strategy resulting in a more diverse workforce and improved representation across all levels of the organization

May 2023 – Jun 2024 · 1 yr 1 mo · Singapore

May 2022 – Apr 2023 · 11 mos · Singapore

Feb 2018 – May 2022 · 4 yrs 3 mos · Singapore

• Independently provide HR support to the HQ management team, including talent acquisition for key managerial positions within the HQ management and South Asia business units
• Coach and mentor the South Asia HR team members
• Review, develop and implement HR policies, initiatives and tactical plans to offer innovative win-win solutions to evolving HR challenges
• Helm the full talent acquisition cycle from sourcing, prospecting to on-boarding – with a commitment to fully grasp the precise casting requirements of each role within the company and seek out the right top talents from across the region
• Provide real-time market intelligence on HR best practices, hiring trends, labour market movements, benchmarks
• Handle payroll administration and coordination with outsource provider
• Develop compensation recommendation for new hires, internal movements, and promotions, conduct annual benchmarking analysis of compensation structure and trend.
• Initiate and lead planning, execution of value-added company events, activities and development programmes for staff
• Achievements:
• Redesigned an implemented on-boarding programs for new joiners and tracked the employee lifecycle through a strategic 30/60/90 day performance progress model
• Successfully rolled out digital HRIS systems for our entities in Singapore & Malaysia & China, thus reducing unnecessary administrative HR processes
• Partnered with management to restructure roles and responsibilities companywide that enabled the business to move towards a lean management model which decreased cost in overall salaries and yearly bonus payments
• Tapped on grants to increase revenue streams such as the enhanced training support grant which was 4000 dollars per employee and the work life grant which was an additional 2000 dollars per eligible employee

Jun 2016 – Feb 2018 · 1 yr 8 mos · Singapore

• Administer compensation, benefits, performance management systems and recreation programs
• Identify staff vacancies and recruit, interview and select applicants
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures
• Advise managers on organizational policy matters such as equal employment opportunity, and recommend needed changes
• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
• Analyse statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
• Prepare and follow budgets for entire hotel operations
• Achievements:
• Awarded leader of the quarter for September 2016 & December 2016
• Decreased turnover by 50 percent over a period of 8 months, thus reducing cost per hire metrics
• Increased the employee engagement survey score by 30 points by focusing on employee engagement strategies and implementing digitalized peer to peer rewards and recognition programs
• Championed successful EH&S program design/implementation and company-wide employee communications initiatives.

Apr 2015 – May 2016 · 1 yr 1 mo · Singapore

• Responsible for the overall employee recruitment cycle and manpower planning of both local and foreign staff
• Engage government agencies such as WDA, E2I and participated in employment fairs to recruit new staff
• Apply & issue Employment Passes, S Passes and Work Permits for foreign staff
• Conduct exit interviews for employees that leave the company & complete IR21 for foreign staff
• Design and update the new training handbook and orientation kit for new employees
• Undertake performance management and counsel under-performing staff
• Administer compensation, benefits and employee engagement programs to help retain employees
• Develop and enforce company policy and procedures that are in line with MOM regulations and HR best practices
• Achievements:
• Introduced and implemented sustaining work-life strategies such as new flexible work-arrangements to allow staff to work from home and start work at later hours, thus increasing productivity and promoting work life balance
• Doubled the headcount in employee numbers by implementing new recruitment strategies in 6 months which lead to direct revenue increases per outlet
• Realigned compensation programs to reduce fixed salary costs and restructured commissions schemes to reward high performing staff

Dec 2013 – Jan 2015 · 1 yr 1 mo · Greater Melbourne Area

• Assisting with creating contracts, personnel files, new starter and exit staff processes
• Recruitment and selection for staff appointments, including creation and posting of job ads, screening candidates, conducting interviews reference checks and onboarding
• Undertake performance and salary review processes in order to drive performance management
• Conduct in-house training and development programs for staff
• Recommend and implement new approaches, policies, and procedures to effect continual improvements such as undertaking job analysis and reviewing and updating position descriptions
• Administer various human resources plans and procedures for all company personnel to drive cultural change within the organization
• Maintain compliance with federal and state regulations concerning employment of trainers and regular staff members
• Achievements:
• Organized and implemented a new training program for JTI sales department which increased the number of student enrolments by 10 percent each month
• Facilitated the rebuilding of the organization's HR function and streamlined the recruitment process, which resulted in significant cost-savings for the organization
• Introduced new reward and recognition programs such as employee of the month, birthday acknowledgements and monthly team events to promote positive employee engagement

Aug 2010 – Feb 2013 · 2 yrs 6 mos · Greater Melbourne Area

• Identify barriers faced by jobseekers and, with the client, set priorities in addressing these
• Assist with writing professional cover letters ,resumes and selection criteria
• Coach and train jobseekers in job search & interview techniques
• Provide on-going counselling to jobseekers to motivate and assist them to become socially self-sufficient
• Locate and negotiate relevant support services on behalf of clients
• Achievements:
• Initially worked successfully with a caseload of clients with limited barriers to employment, and then was promoted to a position of senior consultant to assist clients with higher needs and barriers
• Placed an average of 2 higher need clients into sustainable employment thus increasing revenue outcomes for the organization
• Facilitated and provided ideas on branding strategies, marketing and improving the image of Wise Employment within the community

Oct 2009 – Jul 2010 · 9 mos · Singapore

• Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability
• Process and review employment applications to evaluate qualifications or eligibility of applicants
• Conduct formal interviews with prospective employees
• Record and maintain relevant data for each employee
• Coordinate with Payroll Department on the monthly payroll processing and administration of all aspects of payroll matters
• Achievements:
• Redesigned outdated job descriptions which supported managers to better communicate objectively about each employee’s performance and productivity
• Developed new policies regarding staff retention which resulted in improved staff tracking mechanisms, thus improving staff absenteeism