Kiran S.

Co-Founder

San Francisco, California, United States10 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in driving product adoption and customer success.
Strong foundation in technical support and customer engagement.
Proven track record in building long-term customer relationships.

Stackforce AI infers this person is a Customer Success and Technical Support professional in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessCustomer Relationship ManagementTechnical SupportCustomer Support

Other Skills

Customer EngagementProcess OptimizationCross-Team CollaborationProduct AdoptionCustomer Experience OwnershipVoice of the CustomerOperational ExcellenceZendeskWorkflow AutomationCustomer RetentionOnboardingTicketing SystemsZendesk Customer Service SoftwareCross-Functional CollaborationCustomer Analysis

About

Customer-focused professional with expertise in driving product adoption, strengthening customer relationships, and delivering exceptional customer experiences. With a strong foundation in technical support and customer success, I help customers realize the full value of innovative technologies while ensuring seamless interactions at every stage of their journey. Design engagement strategies that maximize satisfaction and retention. My passion lies in building long-term partnerships, fostering trust, and making sure customers not only use our products but truly benefit from them. I am experienced in support operations, workflow optimization, and customer engagement strategies, including Zendesk administration, knowledge base development, and process automation. Beyond solving technical challenges, I advocate for the voice of the customer, collaborating with product and development teams to drive meaningful improvements that align with customer needs.

Experience

10 yrs 10 mos

Total Experience

2 yrs 6 mos

Average Tenure

7 mos

Current Experience

Harness

Renewals Manager

Sep 2025 – Present · 7 mos · San Francisco Bay Area · Hybrid

Focused on customer engagement, process optimization, and cross-team collaboration to deliver seamless renewals and long-term growth.

Customer EngagementProcess OptimizationCross-Team CollaborationCustomer SuccessCustomer Relationship Management

Embody

3 roles

Manager, Technical Support

Promoted

Apr 2025 – Sep 2025 · 5 mos · San Francisco Bay Area

Customer engagement and experience–driven professional with expertise in building strong relationships, driving product adoption, and ensuring measurable value for customers. At Embody, a pioneer in personalized immersive audio for music, gaming, and pro-audio, I act as a trusted advisor to customers—bridging their needs with product innovation while ensuring seamless, high-value interactions. My approach combines technical expertise with a passion for customer success, enabling long-term partnerships and business growth.
Key Responsibilities
Customer Engagement & Relationship Management: Building and nurturing long-term customer relationships by acting as a trusted advisor, ensuring consistent communication, and aligning solutions with customer goals.
Driving Adoption & Retention: Guiding customers through onboarding and adoption journeys, tracking customer satisfaction, and implementing strategies that maximize product usage and strengthen long-term retention.
Customer Experience Ownership: Ensuring smooth, customer-first interactions across support and engagement touchpoints, creating a frictionless and positive experience at every stage.
Voice of the Customer: Gathering and analyzing customer feedback, sharing insights with product teams, and influencing roadmaps to ensure evolving needs are met.
Operational Excellence: Leveraging Zendesk and workflow automation to enhance responsiveness, streamline support processes, and empower customers with self-service resources.

Customer EngagementProduct AdoptionCustomer Experience OwnershipVoice of the CustomerOperational ExcellenceZendesk+3

Senior Technical Support Specialist

Promoted

Mar 2024 – Jul 2025 · 1 yr 4 mos · San Francisco Bay Area

Ticketing SystemsTechnical SupportZendesk Customer Service Software

Customer Support Specialist

Apr 2021 – Mar 2024 · 2 yrs 11 mos · San Francisco Bay Area

Ticketing SystemsZendesk Customer Service SoftwareCustomer Support

Mathbottle

Operation and Customer Experience ( Co- Founder)

Mar 2018 – Apr 2021 · 3 yrs 1 mo · San Francisco Bay Area

Co-founded Ed-Tech startup Mathbottle to build a student-centric platform for teachers, parents and students.

Fun and turn

Product and Operation (Co-Founder)

Jan 2016 – Sep 2017 · 1 yr 8 mos · Fremont

A shared economy platform for exchanging toys and books for kids.

Gabriel india limited

HR Generalist

Jan 2010 – Feb 2011 · 1 yr 1 mo · Gurgaon, India

First line support for employees any HR related queries.
Experience in End to End Recruiting lifecycle.
Conducted Training and development program for OE's.
Created and modified job descriptions within all departments.
Plan and develop on-the-job specialized training program for Operating Engineers to maintain quality
and safety.
Improved diversity hiring by 10% in support of company workforce diversity initiatives.

Ongc videsh ltd

Training and Development Coordinator (Internship Trainee)

May 2009 – Jul 2009 · 2 mos · New Delhi Area, India

Created structured questionnaire to understand the training needs and collected data through
conversation and interviews.
Designed and prepared training module.