Mar 2019 – Mar 2022 · 3 yrs · On-site

• Lead POC initiatives for both existing and new Orange customers, deploying Cisco Spark and implementing Mobile remote access solutions.
• − Identify and recommend new business opportunities within ongoing projects, fostering growth and expansion.
• − Ensure timely resolution of escalated design issues in Orange projects by coordinating and allocating resources effectively.
• − Oversee the creation and review of Bill of Material (BOM) and establish hardware ordering standards for streamlined processes.
• − Drive integration of new technologies with current infrastructure, conduct network audits for business opportunities and security enhancements, and assist consultants in delivering Low-Level Designs (LLDs) within set timelines.

May 2017 – Mar 2019 · 1 yr 10 mos · On-site

• Lead POC initiatives for both existing and new Orange customers, deploying Cisco Spark and implementing Mobile remote access solutions.
• − Identify and recommend new business opportunities within ongoing projects, fostering growth and expansion.
• − Ensure timely resolution of escalated design issues in Orange projects by coordinating and allocating resources effectively.
• − Oversee the creation and review of Bill of Material (BOM) and establish hardware ordering standards for streamlined processes.
• − Drive integration of new technologies with current infrastructure, conduct network audits for business opportunities and security enhancements, and assist consultants in delivering Low-Level Designs (LLDs) within set timelines.

Jun 2016 – May 2017 · 11 mos · On-site

• Doing Operational readiness testing for the end customers.
• Capacity planning for new and old UC clusters, keep enough space for the disaster recovery in case of failure against Hardwar, software and Data center down scenarios.
• Working on the Customer onboarding for the Verizon.
• Using CUCDM pushing dial-plan and enabling devices for the Cloud Managed clusters
• Creating the Change plan for the upgrades and migrations.
• Building UC app machines for the new build.
• Performing Operational readiness testing for new customers.
• Building and configuring Virtual UC machines for new customers.
• Automation of the health check for the UC apps.
• Working on the test builds before moving to production.
• Building replica labs of the customer environment.
• Upgrading the managed voice clusters to BU recommended versions.
• Keeping the managed voice servers up to date against vulnerabilities.

Jun 2015 – Jun 2016 · 1 yr · On-site

• Managing day to day Voice infrastructure changes
• Creating implementation and change plan for the voice infrastructure changes.
• Creating run down plan for the Implementation.
• Migration of the old version of call manager to new version on UCS server.
• Virtualizing the current setup.
• Managing the team’s escalation.
• Conducting skill gap analysis for the team and delivering trainings
• Interview the new hires for the L1, L2 and L3 positions.
• Ensuring the daily Health Check for the 86 clusters.
• Creating troubleshooting documents for Generic Issues.
• Creating upgrade run down plans for UC apps migration.

Mar 2014 – Feb 2015 · 11 mos · Bengaluru, Karnataka, India · On-site

• Migration Specialist: Led successful Microsoft OCS 2007 to Lync 2013 migrations, including user transitions to SBA and Sonus gateway configuration.
• Network Solutions Architect: Designed and managed projects for converged systems, aligning solutions with client goals.
• Cisco UC Implementation: Installed and configured Cisco UC products, developed technical architectures for IP telephony systems.
• Presales Collaboration: Contributed to presales meetings, collaborated on technology solutions with clients and Account Managers.
• Project Support: Assisted in day-to-day project management during client installations, updating managers on project status.
• Technical Troubleshooter: Identified and provided solutions for complex hardware/software issues during client installations.
• Virtualization Expert: Hands-on experience with VMware ESXi, VMware vSphere, Vcenter, and Microsoft Hyper-V.

May 2011 – Mar 2014 · 2 yrs 10 mos · Gurgaon · On-site

• Cisco Call Manager Versions 4.x, 5.x, 6.x, 7.x, 8.x installation and upgrade.
• Basics of Cisco Unity and Cisco Unity Connection
• Integration of Unity With Call Manager
• Gateway communicating with call manager using MGCP, H.323, SIP (Cisco Unified Border Element)
• Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
• SIP Integration of Call Manager with 3rd Party PBX such as Avaya, Nortel, Shoretel
• Cisco Gatekeeper
• Connectivity of Phones within the VOIP network.
• 3rd Party SIP phones (Registration and Troubleshooting)
• Inter Cluster Trunk (Call Routing, Setup, Troubleshooting and Trace Analysis)
• Cisco SRST and MGCP Fall back configuration and troubleshooting
• Call Manager DRF Backup and restore.
• Informix IDS Database Troubleshooting n(Cisco Call Manager)
• Features and Services on Call Manager Such as Music On Hold, Extension Mobility, Call Park, Directed Call Park, BLF, Intercom etc.
• Directory phone services.
• Setting Up 3rd Party Billing Server for CDR records.
• Integration of Microsoft AD with Communications Manager
• BIOS, RAID and HDD firmware upgrade of Physical MCS Servers
• Trace Analysis for Complex Call Routing Issues
• PRI setup and Troubleshooting with Call Manager
• Cisco Single Number Reach and Cisco Mobility
• Conferencing and Transcoding Issue (Media Issues with Call Manager)
• Using Bulk Administration Tool
• SIP Issue with Media Termination Point issues.
• Geo-location and Logical partitioning

Jun 2010 – Apr 2011 · 10 mos · On-site

• Handling Laptop & Desktop issues of Software (Operating system).
• Handling issues caused by computer viruses.
• Data recovery for data loss during a computer crash or virus infection.
• Configuring internet setup wireless for home and SOHO users.
• Supporting network/internet issues with home/SOHO users
• Assisting customers with setting up printers for wireless.

Feb 2009 – Dec 2009 · 10 mos · Mohali district, India · On-site

• Fixing laptop and desktop issues, covering both hardware and software problems like No Power, No POST, No Boot, and No Video situations.
• Conducting core hardware troubleshooting for laptops and desktops using tools like 32-bit Diagnostics, Built-in Self-Test (BIST) for LCDs, and tests for hard drives and memory.
• Managing and solving problems related to computer cards (e.g., Video Graphics Adapter, Audio/Sound Cards, Modem Dotter Card, Memory Modules, Hard Drives, PCI Express cards).
• Handling and troubleshooting the installation of operating systems, including Windows XP, Windows Vista, and Windows 7.
• Expertise in dealing with BIOS (Motherboard Firmware) for laptops and desktops.
• Proficient in disassembling and tearing down laptops and desktops, including various expansion cards and input/output units.