Prasanna Khemka — Associate Consultant

Prasanna is a Senior Consultant in Customer Strategy & Design at Deloitte USI, where she leads CX and digital transformation initiatives for government, insurance, and healthcare clients across the GCC and US. Over the last 4+ years, she has worked across the full CX transformation lifecycle, from customer diagnostics and service design to defining enterprise CX strategies, operating models, and Voice of the Customer (VoC) programs. Her work focuses on translating deep user insight into scalable digital solutions that improve satisfaction, efficiency, and adoption. She typically operates at the intersection of strategy, digital, and delivery, partnering closely with senior stakeholders to drive alignment, execution, and change management across complex, multi-department environments. She holds an MBA in Marketing and Operations from MDI Gurgaon.

Stackforce AI infers this person is a Customer Experience and Digital Strategy Consultant in Healthcare and Automotive sectors.

Experience: 4 yrs 3 mos