Aug 2024 – Feb 2026 · 1 yr 6 mos

• Developed and nurtured strong, long-term relationships with customers, resulting in a increase in customer retention rates.
• Proactively identified customer needs and tailored solutions to meet them, contributing to improved customer satisfaction and loyalty.
• Managed end-to-end sales process for vehicle sales, achieving or exceeding monthly sales targets.
• Worked closely with the sales and marketing teams to design and execute promotional campaigns, leading to increase in customer
• engagement.
• Ensured seamless post-sale experience by providing exceptional customer service, addressing concerns, and handling queries promptly.
• Developed and implemented customer feedback systems to collect insights for improving service offerings.
• Collaborated with product development, marketing, and service departments to provide customers with tailored vehicle options and
• services.
• Acted as a liaison between customers and management, ensuring clear communication and fast resolution of issues.
• Identified new sales leads through networking, industry events, and customer referrals, increasing the pipeline sales.
• Organized events and test drive sessions to engage prospective customers, driving higher conversion rates.
• Maintaining the data base in SAP tool like customer personal details, Vehicle details, along with their queries and concerns.
• Prepared detailed reports on customer feedback, sales performance, & market trends for senior management.
• Resolved complex customer issues, including delivery delays, product dissatisfaction, and service discrepancies, ensuring a positive
• experience and maintaining brand loyalty.
• Managed difficult situations with professionalism, turning negative experiences into positive customer relations.
• Mentored junior team members on customer service best practices, leading to an improvement in overall team performance.
• Trained new hires on protocols, CRM tools, & customer service strategies to enhance overall operational efficiency

Aug 2022 – Jul 2024 · 1 yr 11 mos · On-site

• Dealt and handled car sales queries in face-to-face client interactions.
• Facilitated insurance and RTO enquiries.
• Converting showroom visitors into customers by understanding their needs and interests and
• matching them to the most appropriate car
• Understanding the characteristics, capabilities, and features of all cars and providing the potential
• customer with detailed information
• Taking customers on test drives and demonstrating vehicle features
• Build a rapport with potential customers to improve the possibility of a sale in the future
• Maintain a customer database and communicate with them
• Assist customers with completing the relevant paperwork required for a successful sale to be
• processed
• Collaborate with team members to reach sales targets
• Assist with the set up of showroom and promotional displays

Apr 2022 – Jul 2022 · 3 mos · On-site

• Providing guidance and assisting sellers and buyers in marketing and purchasing property for the
• right price under the best terms
• Determining clients’ needs and financials abilities to propose solutions that suit them
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal
• requirements and related matters, ensuring a fair and honest dealing
• Maintain and update listings of available properties
• Develop networks and cooperate with attorneys, mortgage lenders and contractors
• Remain knowledgeable about real estate markets and best practices.

Oct 2021 – Mar 2022 · 5 mos · On-site

• Managed the receipts, handled escalation calls.
• Monitored status of live queries and provided real time solutions to the clients.