Manjunath R Udupa

Senior Product Manager

Bangalore Urban, Karnataka, India6 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Reduced support costs by 60% at Wakefit.
  • Led revenue recovery initiatives improving customer journey.
  • Expert in product management and customer experience.
Stackforce AI infers this person is a Product Manager specializing in SaaS with a focus on customer experience and process automation.

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Skills

Core Skills

Product ManagementCustomer ExperienceProcess Automation

Other Skills

Stakeholder ManagementCost ReductionSupport AutomationRevenue RecoveryCustomer Journey OptimizationEngagement PlatformCLM StrategyLifecycle FunnelsProduct Support SystemsReliability ImprovementFraud DetectionProduct StrategyProduct Road MappingProduct AnalyticsProduct Design

About

With 6 years of experience in product management, I build post-purchase and CX platforms that reduce cost, improve retention, and scale with empathy. At Wakefit, I’ve led initiatives that cut support costs by 60%, recovered lost revenue, and improved the returns and cancellation journey, while the business scaled by over 40%. I thrive at the intersection of systems thinking, customer empathy, and measurable impact — owning full charters across strategy, automation, and delivery. I’m drawn to building products that scale with clarity, serve with integrity, and leave space for soul.

Experience

6 yrs 4 mos
Total Experience
2 yrs 1 mo
Average Tenure
3 yrs 8 mos
Current Experience

Wakefit

2 roles

Senior Product Manager

Promoted

Oct 2024Present · 1 yr 6 mos

  • Leading post-purchase and support platform strategy across CX automation, cost reduction, and Cx facing delivery experience.
Product ManagementCustomer ExperienceProcess AutomationStakeholder Management

Product Manager

Aug 2022Oct 2024 · 2 yrs 2 mos

Ola (ani technologies pvt. ltd)

Senior Product Analyst / APM

May 2021Aug 2022 · 1 yr 3 mos · Bangalore Urban, Karnataka, India

  • Worked across engagement platform, CLM strategy, and lifecycle funnels for Ola group apps. Transitioned into product ownership during this time.
Engagement PlatformCLM StrategyLifecycle FunnelsProduct ManagementCustomer Experience

Bounce

Product Analyst

Nov 2019Apr 2021 · 1 yr 5 mos · Bangalore Urban, Karnataka, India

  • Focused on product support systems, reliability, and fleet-level problem detection to improve operations and reduce fraud.
Product Support SystemsReliability ImprovementFraud DetectionProduct ManagementProcess Automation

Education

Dr. Ambedkar Institute Of Technology

Bachelor of Engineering - BE — Industrial Engineering

Jan 2015Jan 2019

JAIN College

pre university

Jan 2013Jan 2015

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