Harsh kumar

Business Development Executive

Gurugram, Haryana, India5 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in customer relationship management and onboarding.
Proven track record in team leadership and customer satisfaction.
Strong background in business development and strategy.

Stackforce AI infers this person is a Customer Relationship Management expert with a focus on business development in the real estate sector.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Customer SatisfactionBusiness DevelopmentSales Management

Other Skills

Team LeadershipEmail MarketingBusiness StrategyMicrosoft OfficeCommunicationSales & MarketingCustomer ServiceTranslationSalesReal Estate TransactionsReal EstateAccount ManagementDirect SalesMarketing StrategyInvestments

About

Since joining Landmark as a Senior Executive in February 2026, I have contributed to collaborative CRM initiatives aimed at strengthening customer relationships and improving onboarding experiences. My role focuses on customer success, cross-functional coordination, and efficiently managing multiple priorities to enhance overall client satisfaction. Previously, at Smartworld Developers, I supported customer care operations within a team leadership environment, with a strong emphasis on managing high-net-worth clients and delivering exceptional service. I am driven by strategic growth, operational excellence, and building long-term value through customer-centric roles.

Experience

Landmark goc

Senior Executive crm

Feb 2026 – Present · 2 mos · Gurugram, Haryana, India

Since joining Landmark as a Senior Executive in February 2026, I have contributed to collaborative CRM initiatives aimed at strengthening customer relationships and improving onboarding experiences. My role focuses on customer success, cross-functional coordination, and efficiently managing multiple priorities to enhance overall client satisfaction.

Team LeadershipCustomer Relationship Management (CRM)

Anujai security services

Business Development Partner

Feb 2026 – Present · 2 mos · Uttar Pradesh, harayana, delhi

At Anujai Security Services, we specialize in providing reliable and trained manpower solutions, including:
Housekeeping Staff
Security Guards
Supervisors
We provide services for Offices, Warehouses, Companies, and Project Sites, ensuring safety, discipline, and smooth operations.
Looking forward to building strong business relationships and delivering quality service.
#BusinessDevelopment
#SecurityServices #Housekeeping #ManpowerSolutions

Smartworld developers

3 roles

customer care team leader

Promoted

Jun 2025 – Present · 10 mos

Team Management: Lead and supervise a team of IVR agents, ensuring adherence to processes and performance targets.
Headed the Customer Care Centre, leading a team of 10+ IVR executives.
Customer Satisfaction: Monitor and improve customer satisfaction and D-SAT scores for IVR interactions
Identify and address areas for improvement in IVR services

Customer SatisfactionTeam Leadership

Customer Care Executive

Jan 2023 – Present · 3 yrs 3 mos

Monitor relationships with existing customers through CRM systems.
Ensure the CRM system provides an effective sales funnel.,Develop and implement marketing techniques that will drive new customers.!

Email MarketingBusiness StrategyCustomer Relationship Management (CRM)

Pre sales marketing

Jul 2022 – Jan 2023 · 6 mos

i,m currently working as senior pre sale's executive marketing at smartworld developers Gurgaon real estate. my job developed marketing and sales strategy to achieve continuous slaes velocity. include proposal management and business developments.
Job responsibilities
1 Making call to customer for fixing appointment for site visit.
2 Guiding and explaining about project details to the customer.
3 Regular follow up with customer for the booking.
4 Keep accurate records of call and conversion.
5 Work with sales team for clients appointment & achieve conversion

Business StrategyMicrosoft OfficeBusiness Development