Harendra Pratap Sandhu

Operations Associate

Jaipur, Rajasthan, India12 yrs 9 mos experience
Highly Stable

Key Highlights

  • Proven track record in optimizing digital operations.
  • Strong decision-making and analytical skills.
  • Expertise in training and developing teams.
Stackforce AI infers this person is a Customer Experience and Operations Management specialist in the BPO sector.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementPeople ManagementCustomer Experience

Other Skills

New Hire TrainingExecutive CoachingBusiness Continuity Management (BCM)Commercial BankingTrain the Trainer CertifiedCareer DevelopmentBFSICllProject ManagementProject PlanningEmployee TrainingTraining & DevelopmentCustomer-focused ServiceLeadershipChat

About

Experienced operations Manager with a proven track record of successfully managing and optimizing the digital operations process. Skilled in negotiating contracts, developing stakeholder relationships, and team efficiency. Highly analytical and detail-oriented, with strong decision-making skills. Committed to delivering high-quality results which stand up to all business requirements. Strong communication and leadership abilities, able to collaborate effectively with cross-functional teams.

Experience

12 yrs 9 mos
Total Experience
4 yrs 3 mos
Average Tenure
--
Current Experience

Genpact

2 roles

Operations Manager

Promoted

Jul 2020 – Mar 2026 · 5 yrs 8 mos

Operations ManagementNew Hire Training

Management Trainee

Jul 2020 – Jun 2022 · 1 yr 11 mos

  • Having an experience of 9+ years working with multiple organisations, I bring to the table a great array of expertise in people management and training skills.
People Management

Teleperformance india

Customer experience specialist

Jun 2018 – Apr 2020 · 1 yr 10 mos · Jaipur, Rajasthan, India

  • Training, recruiting and mentoring new hires for multiple business processes. Training co-ordinator for businesses and leadership.
Customer Experience

Genpact

Process Developer

Feb 2013 – May 2018 · 5 yrs 3 mos · Jaipur, Rajasthan, India

  • Looking after a wide business for our clients, assisting & training the team, and new hires. Cross trained for different processes, mostly working around vendor financial services.
Operations Management

Education

University of Rajasthan

Bachelor of Arts - BA

Mar 2015 – Oct 2018

University of Rajasthan

Bachelor of Arts - BA

Jan 2015 – Jan 2018

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