Jun 2025 – Feb 2026 · 8 mos · India · On-site

• Managing entire after-sales service and customer care operations with a view to achieve business
• objectives and ensure top line and bottom-line profitability.
•  Formulating corporate objectives, short-term and long-term budgets and developing business plans for
• achievement of these goals and finalizing the technical specifications to bring greater cost efficiency levels.
•  Installing and commissioning as well as conducting tests & inspections to ensure operational effectiveness
• of systems and effectuating maintenance plans for products.
•  Supervising service quality at dealership along with technical warranty administration and interfacing with
• R&D and Factory side for product quality enhancement
•  Ascertaining the training needs of employees for upgrading their technical skills.
•  Providing direction, motivation & training to shop floor team on service revenues generation and spares
• promotion to ensure optimum performance for all operations along with delegating work to them.
•  Organizing service marketing; market survey & analyzing competitors’ situation, products, products
• advantage / disadvantage, and competitiveness.

Dec 2022 – Mar 2025 · 2 yrs 3 mos · Jaipur, Rajasthan, India

• 1. Regular interaction with customer and understanding required support at customer end.
• 2. Escalate the customer concern to ASM and ZSM for future resolving to track sheet or better connections.
• 3. Log book collection from customer for MTBL and competitive vehicles.
• 4. Work on creat data base as well plan for immediate action plan for scope of improvement.
• 5. Working on overall product performance establishment including FE, maintains, Tyre life, uptime etc.
• 6. conduct loaded or live trials for FE establishment.
• 7. Collect testimonials from customer after successful of live or loaded trials.
• 8. Ensuring uptime monitoring and time to time share the same data to ASM and ZSM for future improvement plan.
• 9. Support to the dealer before commensing the trial for vehicle check up and upkeep.

Aug 2022 – Dec 2022 · 4 mos · Jaipur, Rajasthan, India

• Target communication and understanding on Service Reporting and Parts.
• Communication and deployment of the key levers at the workshop for SB.
• Quality deployment of key initiative like – WeConnect, campaign module
• Monitoring & Driving Service Retention – Free and Paid
• Driving customer acquisition initiative through SPA and monitoring the recovery • Monitoring and driving on major business aspect – accidental, engine
• Parts and Oil inventory management – physical and system
• Timely order to PD and adherence to HMCL parts policy
• VAS promotion and implementation at workshop
• Organizing promotional camps as per the territory services.
• Improve proactive customer satisfaction management at ARD – PSF calls
• Complaints reduction / resolution
• Proper warranty adherence for customer confidence.
• FSC process adherence – vehicles sales to service.
• Monthly FSC and Warranty claim settlement with dealer / HMCL
• Adherence to Hero Connect usage for all HMCL business operations
• Implementation of proactive product support • Cascading of PIN, TIB, Counter Measures • MIP audit (myScore) for ARD
• Procurement and usage of HMCL approved products and parts .
• Manpower Training Status
• Proper manpower availability in LPMS
• Training Nominations
• OJTs for upgrades
• Soft skill training / nominations

Jun 2021 – Aug 2022 · 1 yr 2 mos · Jaipur, Rajasthan, India

• Profitability champion
• Roles and responsibilities- Supporting sales and service team (All Rajasthan), focusing to increase Vehicles lifetime Profitability.
• capitalised vehicle utilisation from conducting Live trails.
• Conducting farming Activities like training to fleet managers and other associates, tranning dealership Profitability champions, testimonials collections,
• Process adherence like joint sales and service visits,pro pilot felicitation.
• Issues resolution of customers.
• conducting Rajasthan marketing activities.

Oct 2018 – Jun 2021 · 2 yrs 8 mos · Jaipur Area, India

• Diagnosing and troubleshooting the problems of Commercial and Electric Vehicles.
• Analyze the problem by i-smart (Diagnostic tool) and forward the complaint report as per failure like TAR, SCR, BFR, TFR, and clarify the problem failure root cause and symptoms to M&M tekline team.
• Daily analysis of repeat repair along with quality controller.
• Taking warranty decision according the failure of part.
• To achieve the dealer business growth with increase of RO reporting through walk in, appointments and camps.
• Interacting with customers regarding technical problems and solving them up to their satisfaction.