Jul 2017 – Dec 2022 · 5 yrs 5 mos

• Work as a Multimedia engineer for any video conference / streaming issues.
•  Work in a multi-vendor environment and make sure every device is compatible and working.
• with each other.
•  Creation of HLS zones in DME’s.
•  Configuring RTMP streams.
•  Supporting core CDN and making changes on CDN architecture.
•  Troubleshooting issues on video on demand (VOD) and during live streaming.
•  Troubleshooting video playback error issues related to flash.
•  Responsible for all activities of Video Streaming, Webcasting, Video on Demand, maintenance
• and support.
•  Supporting CMS integration with Vbrick.
•  Maintaining and troubleshooting IPTV and digital media players.
•  Work with different teams internal and external for any issues related to video conferencing
•  Implementing and troubleshooting Cisco Telepresence Management Suite, Video
• Communication Server both Controller and Expressway.
•  Working on Interoperability issues like VC to Telepresence connectivity issues
•  Onboarding and troubleshooting of cisco telepresence device IX5000, IX5200, CTS devices
•  Implementing and troubleshooting Good experience in working with Cisco Webex series, SX,
• C, series Tandberg devices.
•  Implementing and troubleshooting Good experience in working with VSX, HDX Polycom
• devices.
•  Manage the global deployment, project management, change management, communication
• strategy of video conferencing.
•  Creating Change Request in case of any changes/maintenance activity for the Telepresence
•  Knowledge in working with Cisco and Polycom TAC for support and development.

Nov 2014 – Jun 2017 · 2 yrs 7 mos · Secunderābād, Telangana, India

• Video Bridge operations L2: Implementing/Managing Voice & Video Operations, Network related issues and infrastructure related issues.
•  Registering the endpoints to VCS (GK) and Managing MCU’s (MSE 8000 series).
•  Configuring of cisco and polycom endpoints.
•  Firmware upgradations of telepresence units and telepresence servers.
•  Day to day activities like (Network health checkups, live calls, Reports, Scheduling,
•  bookings, SIP activities and RCA).
•  Managing VC sessions between SIP and H.323 protocols like Microsoft Lync
•  to a VC kit
•  Working on Interoperability issues like VC to Telepresence connectivity issues
•  Troubleshoot and resolve live conferencing issues via remote control and over the
•  telephone.
•  Work closely with Vendor Polycom and Cisco by raising and Maintaining TAC cases (Faults ticket maintenance) to resolve outstanding issues.
•  Work closely with the Engineering Team to implement any infrastructure
•  changes/upgrades to the Videoconferencing environment.
•  Working on Incidents in defined Service Level Agreement
•  Playing an important role in Escalation & Notification to ensure timely dissemination of notification to resolver groups.
•  Creating Change Request in case of any changes/maintenance activity for the Telepresence
•  Knowledge in working with Cisco and Polycom TAC for support and development.

Aug 2010 – Oct 2014 · 4 yrs 2 mos · Noida, Uttar Pradesh, India

• Video Bridge operations L1: Service includes the conference room technology and supporting infrastructure, as well as the resources required for call booking, setup,
•  bridging, support, and management.
•  Configuration of Video conferencing devices and their cameras with the needed IP address and their Gatekeeper registration including the all location through DHCP and DNS.
•  Monitor Video Conferencing Bridge and serve as the first point of contact for UBS Clients and Engineering team.
•  Keeping update over the constraints like ISDN line connectivity, Gatekeeper, LAN
•  connection and Network connectivity which are the most essential things for the better performance of the equipment’s and also the team.
•  Coordinate with all location Vcon folks for any Reports, Issues in Network and
•  Coordinating with Respective Endpoint Vendors for any Service related things.
•  Answering phone calls on support line and responds to chats.
•  Remotely managing all the video units and managing them.
•  Troubleshoot and resolve level 1 support issues related to Audio/Video/Presentation.
•  Escalate issue to level 2 Engineers, if issue cannot be resolved.
•  Perform daily health checks for UBS Video infrastructure.
•  Maintaining daily reports, logs and backups of the tools.
•  Send daily reports to the Management with feedback on the ongoing issues.

Jun 2010 – Jul 2010 · 1 mo · Noida, Uttar Pradesh, India · On-site

• Network Monitoring for Alarms for all Network Elements
• Alarms are collected thru' Automated / Manual SMS and Voice Calling
• Updates and follow-up by Monitoring Technicians
• Intimation/Escalation as per agreed matrix to Operators and NSN teams
• Closure of faults by Resolution SMS
• Liaises with other Service Providers regarding network outages
• Supports end-end support, coordination and control of assigned Trouble Tickets