Aug 2023 – Apr 2025 · 1 yr 8 mos · Remote

Jan 2023 – Aug 2023 · 7 mos

• Drive overall user group program strategy by scheduling meeting dates and logistics, crafting, editing, and posting content such as one-pagers and webpages to increase customer participation, and coordinating with Product Management, Product Marketing, and Partner-based teams to grow our customer user group community of over 1,200 users
• Source 5 referencable customers per month to share their stories using the product with their peers as part of every user group meeting
• Publish on average 5 pieces of internal and external promotional content per year to educate on the value of the user groups
• Spearhead a quarterly product feedback session with the Product Management organization to influence a minimum of one feature update per month based on feedback received during the user group meetings and subsequently develop internal and external-facing reports to highlight the influenced changes
• Coordinate with Product Management and Product Marketing teams to synthesize customer feedback data received through Experience Index surveys to improve product Go-To-Market strategy
• Actively drive the company's peer review generation strategy with 4 major third party peer review sites, resulting in a 27% increase in peer reviews YoY across all 4 sites

Feb 2022 – Jan 2023 · 11 mos

• Awarded 2023 Global Enterprise Program of the Year at Influitive's Customer Advocacy Awards
• Drove overall program strategy by coordinating a 51% increase YoY in engagement metrics for a customer loyalty program with 8,000+ customer advocates from 30+ countries worldwide
• Regularly collaborated with 15+ cross-functional internal and Partner stakeholder teams to promote content within the online community hub to drive customer engagement within the platform, increasing total team partnership count by 30% YoY
• Publish 5+ customer stories per year to demonstrate impact
• Maintain daily communication with internal Board and C-Suite-level executives to align on program objectives

Oct 2020 – Feb 2022 · 1 yr 4 mos

Jul 2018 – Sep 2020 · 2 yrs 2 mos · Washington DC-Baltimore Area

Sep 2017 – Dec 2017 · 3 mos · New York, New York

• Adviser to the Permanent Mission of Rwanda to the United Nations. Attended meetings of the Second and Third Committees of the General Assembly and drafted a daily report on these sessions to inform the Ambassador of the resolutions being passed in the General Assembly
• Voted on behalf of Rwanda regarding nearly 30 resolutions put up for adoption in the General Assembly
• Conducted research on the role of Rwandan youth in implementing the Sustainable Development Goals in the country to assist in various informational publications to the UN community

Sep 2017 – Dec 2017 · 3 mos

May 2017 – Aug 2017 · 3 mos · Walnut Creek, California

• • Provided exceptional customer service to clients in order to educate them about our product

Jun 2016 – Aug 2016 · 2 mos · Washington DC-Baltimore Area

• Prepared talking points for and attended three lobbying meetings at D.C. City Council
• Canvassed for two local politicians who support paid family and medical leave to aid in their election to D.C. City Council
• Phone-banked to over 100 D.C. residents on behalf of the Universal Paid Leave Act put forth in Washington, D.C. City Council to encourage them to reach out to their councilmember in support of the bill

Sep 2015 – May 2018 · 2 yrs 8 mos

• Provided two campus tours per week to prospective students and their families
• Had one lunch per week with a prospective student to discuss their interest in the school

May 2015 – Mar 2016 · 10 mos · San Francisco Bay Area

• Worked as the lead research intern on the Jewish Federation’s “Teen Planning Table” initiative, which seeks to improve Jewish teen programs throughout the East Bay Area
• Conducted interviews with 15 Jewish teens to learn about their experiences with Bay Area Jewish teen programs
• Created the project’s informational brochure with research findings that was distributed to nearly 20 Jewish teen programs in the Bay Area

May 2015 – Aug 2015 · 3 mos · San Francisco Bay Area

• Managed membership databases, organized donations spreadsheets, and drafted letters to donors to thank them for their contributions to the organization
• Assisted in planning and organizing the organization’s annual gala, which was attended by more than 200 constituents.