Vivek Gupta

Co-Founder

Bengaluru, Karnataka, India7 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Led B2C expansion achieving 30% conversion.
  • Co-founded a successful food aggregator startup.
  • Implemented processes reducing operational time by 20%.
Stackforce AI infers this person is a versatile professional with strong expertise in Operations and Product Management across various industries.

Contact

Skills

Core Skills

Category ManagementProgram ManagementProduct ManagementAnalytical SkillsBusiness Process ImprovementEntrepreneurshipOperations Management

Other Skills

Cross-functional CoordinationProblem SolvingP&L ManagementTeam ManagementRevenue AnalysisProcess ExcellenceCategory salesCustomer Experience3rd Party IntegrationsRevenue ForecastingCross-functional CollaborationsSales OperationsSales ManagementSales ProcessesStrategic Planning

About

Generalist.

Experience

7 yrs 10 mos
Total Experience
2 yrs 1 mo
Average Tenure
2 yrs 8 mos
Current Experience

Cashfree payments

Manager, Product Operations

Aug 2023Present · 2 yrs 8 mos · Bengaluru, Karnataka, India

Ninjacart

Senior Manager, Category Growth and Strategy

Jan 2023Jan 2023 · 0 mo · Bengaluru, Karnataka, India

  • Led Commerce and Financial services for a category on the supply side of agri value chain.
Program ManagementCross-functional CoordinationProblem SolvingCategory ManagementP&L ManagementOperations Management+7

Kraftshala

Manager, Strategy & Operations, CEO's Office

Jan 2021Jan 2022 · 1 yr · Delhi, India

  • Worked as a thinking partner to the Founder/CEO on key strategic issues like Product User Journey, Customer/Student Experience, Business Operations and Revenue Management:
  • Business Development:
  • UX Design: Implemented a user friendly site map with a strong focus on formulating a seamless student/user journey (Role: Product Development Head)
  • Operations Framework: Set up internal processes, systems and checks for end to end completion of journey (Role: Process Excellence Head)
  • Process Management:
  • Ideated & implemented internal work flows, defining standard operating procedure & process maps for the department
  • Applied Change Management and identified bottlenecks in the core process and thereby, reduced overall time taken by 20% M-o-M
  • Analytics:
  • Built dashboards across placement function, devising key metrics, leading the revenue piece
  • Had been also involved in ad-hoc strategic exercises.
Product Management3rd Party IntegrationsCustomer ExperienceAnalytical SkillsProgram ManagementRevenue Forecasting+3

Cardekho

Program Manager, Commercials & Operations, Used Car Business

Jun 2019Jul 2021 · 2 yrs 1 mo · Gurugram, Haryana, India

  • Generalist - Led key focus areas across Process Excellence, New Initiatives, Analytics, Product, Business Strategy and Operations.
  • o Led B2C expansion for South Zone, scaled from 0 to 1, resulting in final conversion of ~30%.(Role: Regional Head)
  • o Led PAN India Inventory Liquidation across C2B and NCD auctions, catering to 3000+ used car inventory MoM, increasing the overall stock out performance(Aug-Oct~20%, Oct-Dec~25%). (Role: Head - Liquidation and Stock Out)
  • o Developed MSP(Minimum Selling Price) of inventory reducing TAT for liquidation basis pre-approved prices by ~40%. (Role: Head - Liquidation)
  • o Formed/led a team consisting of regional and central SPOCs to track dealer partner’s performance/journey, of ~4800+ on boarded dealer partners. (Role: Process Excellence Manager)
  • o Led product driven operations for all the processes pertaining to Market Making and Operations(Pan India), increasing data sanity to ~22%. (Role: Project Manager)
  • o Created and designed Dealer Partner Recommendation Engine, helping market making to procure and liquidate inventory. (Role: Project Co-Lead)\
  • o Conceptualized, implemented, and developed processes from scratch pertaining to C2B Auctions marketplace, realizing ~ 45% of the inorganic revenue MoM.(Role: Process/Project Manager)
  • o Designed different modes of online re-auction models, increasing the liquidation of inventory by ~ 11% MoM(Role: Product Analyst)
  • o Drove qualitative assessment across Dealer Partners under the name ‘Dealer Feedback’, and designed Gaadi Grievance Portal for Dealer Partners, pivoting complaint receiving model from O2O.
Business Process ImprovementProcess ExcellenceProgram ManagementSales OperationsSales ManagementSales Processes+8

Tifflin

Co-Founder

Aug 2016Mar 2019 · 2 yrs 7 mos

  • Co-founded a home cooked food aggregator, a business platform which provided linkage between homemakers and the consumers. Incubated by Kolkata Ventures under the mentorship of Avelo Roy and Neeraj Krishna. One of the few start ups to be selected for Incubation and Seed Funding Program of Venture Catalysts. Devised a go to market strategy through subscription models, launched a first meal offer at corporates to expand consumer base. Benchmarked and designed pricing for different cuisines to get the competitive edge. As part of corporate tie ups, partnered with prominent real estate, micro finance institutes, and FMCGs.
StartupsEntrepreneurshipOperations ManagementCross-functional Team LeadershipTeam Management

Albert david limited - india

Production Management Intern

Jul 2015Aug 2015 · 1 mo

  • Overseeing the production of an ointment, Placentrex Gel.

Political consultant

Chief Campaign Strategist

Feb 2015May 2015 · 3 mos

  • o Strategy Designing: Chief Strategist to the candidate of one of the oldest and largest political party of the country in Civic Body Elections of 2015.
  • o Booth Management: Actively led a team of 42 young enthusiasts to understand and design the demography of booth structure in the civic ward. Developed and implemented ideas to encourage the youth in participating to further strengthen the number.
  • o Grass Root Operations: Worked at the grass root level to ensure voter’s trust on the candidate and simultaneously marking the presence of the party (especially where party did not have much presence)
  • o Liaison: Helped the candidate/candidate’s chief election agent in co-operation for all the documents and in filing nomination.

Education

Indian Institute of Management Amritsar

Master of Business Administration - MBA

Apeejay School Kolkata

Science - PCM

Shri Daulatram Nopany Vidyalaya

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