Nabajit Mandal

Software Engineer

Kamrup Metropolitan, Assam, India10 yrs 7 mos experience
Highly Stable

Key Highlights

  • Expertise in IT infrastructure management and support.
  • Strong grounding in AWS, CCNA, and DevOps certifications.
  • Proven track record in enhancing system reliability and operational efficiency.
Stackforce AI infers this person is a skilled IT Support Engineer with a focus on infrastructure management and operational efficiency.

Contact

LinkedIn

Skills

Core Skills

Desktop SupportSystem Administration

Other Skills

L1 SupportL2 SupportWindows OSEmail TroubleshootingApplication SupportIT HardwareIT SoftwareUser Account ManagementSystem Performance MonitoringL1 OEM pairingMicrosoft ExcelRemote User SupportSoftware TroubleshootingPrintersSoftware Installation

About

Micro Care benefits from contributions to IT infrastructure management and support, focusing on system reliability and operational efficiency. Expertise includes Windows Registry, Group Policy, and Virtualization, enabling seamless operations through L1 OEM pairing and IT troubleshooting. Certifications in AWS, CCNA, and DevOps Plus reflect a strong grounding in modern IT practices. Dedicated to enhancing processes and solving challenges, efforts align with the team’s goals to ensure robust and efficient systems.

Experience

10 yrs 7 mos
Total Experience
5 yrs
Average Tenure
2 yrs 1 mo
Current Experience

Avaso technology solutions

2 roles

System Engineer

May 2025 – Present · 1 yr

  • DESKTOP SUPPORT ENGINEER FOR ENTIRE NORTH EAST REGION ,FULL L1 AND L2 SUPPORT
  • PROVIDE SUPPORT FOR DESKTOPS , LAPTOPS , PRINTERS , AND NETWORK DEVICES
  • TROUBLESHOOT WINDOWS OS, EMAIL, AND APPLICATION -RELATED ISSUES
  • INSTALL , CONFIGURE , AND MAINTAIN IT HARDWARE AND SOFTWARE
  • MANAGE USER ACCOUNTS , PERMISSIONS , AND BASIC SERVER TASKS
  • MONITOR SYSTEM PERFORMANCE AND ENSURE SYSTEM AVAILABILITY
  • ESCALATE COMPLEX ISSUES TO L3 SUPPORT WHEN REQUIRED
  • MAINTAIN DOCUMENTATION OF ISSUES AND RESOLUTIONS
Desktop SupportL1 SupportL2 SupportWindows OSEmail TroubleshootingApplication Support+5

System Administrator

Apr 2024 – Present · 2 yrs 1 mo

Micro care (ministry of finance income tax department)

System Engineer

May 2020 – Mar 2025 · 4 yrs 10 mos

  • DESKTOP SUPPORT ENGINEER FOR ENTIRE NORTH EAST REGION ,FULL L1 AND L2 SUPPORT
  • PROVIDE SUPPORT FOR DESKTOPS , LAPTOPS , PRINTERS , AND NETWORK DEVICES
  • TROUBLESHOOT WINDOWS OS, EMAIL, AND APPLICATION -RELATED ISSUES
  • INSTALL , CONFIGURE , AND MAINTAIN IT HARDWARE AND SOFTWARE
  • MANAGE USER ACCOUNTS , PERMISSIONS , AND BASIC SERVER TASKS
  • MONITOR SYSTEM PERFORMANCE AND ENSURE SYSTEM AVAILABILITY
  • ESCALATE COMPLEX ISSUES TO L3 SUPPORT WHEN REQUIRED
  • MAINTAIN DOCUMENTATION OF ISSUES AND RESOLUTIONS
Desktop SupportL1 SupportL2 SupportWindows OSEmail TroubleshootingApplication Support+5

Dixit infotech services pvt ltd

2 roles

Desktop Support Engineer

Aug 2018 – Jun 2020 · 1 yr 10 mos

Ticketing SystemsComputer Hardware Troubleshooting

System Engineer

Sep 2017 – Mar 2020 · 2 yrs 6 mos

  • DESKTOP SUPPORT ENGINEER FOR ENTIRE NORTH EAST REGION ,FULL L1 AND L2 SUPPORT,
  • PROVIDE SUPPORT FOR DESKTOPS , LAPTOPS , PRINTERS , AND NETWORK DEVICES
  • TROUBLESHOOT WINDOWS OS, EMAIL, AND APPLICATION -RELATED ISSUES
  • INSTALL , CONFIGURE , AND MAINTAIN IT HARDWARE AND SOFTWARE
  • MANAGE USER ACCOUNTS , PERMISSIONS , AND BASIC SERVER TASKS
  • MONITOR SYSTEM PERFORMANCE AND ENSURE SYSTEM AVAILABILITY
  • ESCALATE COMPLEX ISSUES TO L3 SUPPORT WHEN REQUIRED
  • MAINTAIN DOCUMENTATION OF ISSUES AND RESOLUTIONS
Desktop SupportL1 SupportL2 SupportWindows OSEmail TroubleshootingApplication Support+5

Micro care

2 roles

GeM

Apr 2017 – Apr 2025 · 8 yrs

  • L1 OEM pairing
L1 OEM pairing

IT Support Engineer

Feb 2016 – May 2023 · 7 yrs 3 mos

  • Desktop Support Engineee
Microsoft ExcelRemote User SupportSoftware TroubleshootingPrintersSoftware InstallationHardware Installation+3

Godrej consumer products limited

Backup support Engineer

Jan 2016 – May 2023 · 7 yrs 4 mos · Guwahati Area, India

Service DeskComputer Hardware Troubleshooting

Micro care (ministry of finance income tax department)

Desktop Support Engineer

Oct 2015 – Jan 2017 · 1 yr 3 mos

  • DESKTOP SUPPORT ENGINEER FOR ENTIRE NORTH EAST REGION ,FULL L1 AND L2 SUPPORT
  • PROVIDE SUPPORT FOR DESKTOPS , LAPTOPS , PRINTERS , AND NETWORK DEVICES
  • TROUBLESHOOT WINDOWS OS, EMAIL, AND APPLICATION -RELATED ISSUES
  • INSTALL , CONFIGURE , AND MAINTAIN IT HARDWARE AND SOFTWARE
  • MANAGE USER ACCOUNTS , PERMISSIONS , AND BASIC SERVER TASKS
  • MONITOR SYSTEM PERFORMANCE AND ENSURE SYSTEM AVAILABILITY
  • ESCALATE COMPLEX ISSUES TO L3 SUPPORT WHEN REQUIRED
  • MAINTAIN DOCUMENTATION OF ISSUES AND RESOLUTIONS
Desktop SupportL1 SupportL2 SupportWindows OSEmail TroubleshootingApplication Support+5

Education

Modern School

Hslc — Heigh school

Jan 2005 – Jan 2011

Modern English School

High School Diploma

Pragjotis Commerce College

12th Pass

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