May 2024 – Oct 2025 · 1 yr 5 mos

• Process :- Cheapoair. As a Waivers Specialist, I adeptly manage the intricacies of fare regulations, processing waiver requests associated with ticketing and travel disruptions. My role is critical in harmonizing regulatory compliance with customer satisfaction, ensuring that adjustments and refunds are handled seamlessly in the face of unexpected challenges. I am dedicated to delivering precise and efficient solutions that uphold both company policies and the integrity of the traveller experience make a points.

Jan 2023 – Apr 2024 · 1 yr 3 mos · Gurugram, Haryana, India

Jan 2023 – Apr 2024 · 1 yr 3 mos

• Process :- HOPPER. We handle Chats and Email Received and responded to multiple live chats. Working on Sabre, Amadeus and Apollo.

Jun 2022 – Jan 2023 · 7 mos · Gurugram, Haryana, India · On-site

• Working on GDS, Sabre, Amadeus and Galelio.
• Boosted reservation system proficiencies, accurately maintaining itineraries and processing transactions in both Sabre and Amadeus GDS.
• Augmented customer satisfaction ratings, researching travel options, negotiating rates, and presenting best deals to generate client retention. Raised leadership skills, maintaining accurate airline regulations/tariffs and travel law knowledge to eliminate project lags.
• Ensured travel itinerary accuracy, collecting customer fees, managing refunds, and providing accurate travel documentation to enhance customer satisfaction.
• Widened travel agent skills, executing passport screening during check-in inspections to ensure positive identification. Customer Service
• Fielded an average of 70 calls per Day, championing increased levels of customer satisfaction and conflict resolution success.
• Bolstered data/booking/reservation collection accuracy scores, recording client account information with zero discrepancies.

Jan 2021 – Jun 2022 · 1 yr 5 mos · Gurugram, Haryana, India · Hybrid

• Review requests for refunds on a daily basis, ensuring that they are complete and accurate in the information they provide.
• Submit refund requests to the finance department, aimed at obtaining daily approvals.
• Respond to requests for information regarding outstanding payments and reimbursement timelines.

Sep 2019 – Oct 2020 · 1 yr 1 mo

• Responsible or interacting with the clients and solving their queries. Maintaining the record of customer interaction and follow up with the clients. Provide feedbacks of the clients to the concerned department and authorities so as to improve the services.

Sep 2019 – Jun 2020 · 9 mos · Delhi, India · On-site

• Responsible or interacting with the clients and solving their queries.
• Maintaining the record of customer interaction and follow up with the clients.
• Provide feedbacks of the clients to the concerned department and
• authorities so as to improve the services