Suhani Jain

Operations Associate

Bengaluru, Karnataka, India15 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in contingent workforce program strategy.
Managed 50K global contingent workers.
Developed collaborative culture across business units.

Stackforce AI infers this person is a seasoned expert in contingent workforce management within the SaaS industry.

Contact

Skills

Core Skills

Vendor ManagementBusiness Process

Other Skills

Business AnalysisManagementProcess ImprovementChange ManagementNegotiationERPOutsourcingTeam ManagementCRMAnalysisService DeliveryRequirements AnalysisPurchasingStrategic NegotiationsAI Strategy

About

-Expert in the contingent workforce industry to support the development of the contingent worker program strategy. -Experience in managing contingent workers and VMS platforms (FG and now Beeline) and uses this knowledge to manage the end-to-end contingent talent lifecycle and VMS tool -Knowledge of relevant suppliers and work closely with them to ensure the smooth day-to-day operations of the contingent worker program -Manage stakeholder relationships to influence the contingent worker program strategy and supplier engagement, ensuring value creation for all -Develop collaborative and inclusive culture to foster talent and efficient teaming within GPS and cross-functionally with other business units. Change Management Transition to new VMS (phase by phase approach) Around: 50K workers globally · Participating in tool testing, delivering manager and vendor training, and providing white-glove support through POD sessions, office hours, and knowledge exchange. · Defining new SLAs, identifying challenges in the updated process, and collaborating with cross-functional teams to establish a supplier base, rate card, and ensure local compliance. · Conducted sessions to guide stakeholders on milestone tracking, timesheet management, and invoicing processes.

Experience

15 yrs 1 mo

Total Experience

3 yrs 9 mos

Average Tenure

7 yrs 4 mos

Current Experience

Cisco

2 roles

Business Operations Manager

Nov 2024 – Present · 1 yr 6 mos

Vendor ManagementBusiness ProcessBusiness AnalysisManagementProcess Improvement

Program Consultant

Jan 2019 – Present · 7 yrs 4 mos

Teksystems

Business Operations Analyst

Jun 2015 – Jan 2019 · 3 yrs 7 mos · Bengaluru Area, India

Responsible of creating Statement of Works for Strategic partners in Fieldglass.
Review of MSA (Master Service Agreement), SOW (Statement of work) and Execution of change orders to ensure all the material changes are documented by vendor and GPS representatives.
Monitoring and approval of change requests submitted by the supplier for SOW.
Resolving the issues related to SOWs, contractors and Fieldglass application.
Educating and giving directions to the suppliers and business partners for smooth functioning of the projects.
Highlighting application related issues and working with the Fieldglass team towards resolving them
Prepare dashboards/reports for Management reporting.
Floating the requirements with vendors through RFP.
Handling invoice related queries.
Negotiation with vendors

Vendor ManagementBusiness ProcessBusiness AnalysisChange ManagementNegotiation

Bank of america

Senior process executive

Feb 2014 – Sep 2014 · 7 mos · Gurgaon, India

Review of MSA (Master Service Agreement), SOW (Statement of work) and Execution of
change orders to ensure all the material changes are documented by vendor & BACI
Representatives.
Monitoring and approval of change requests submitted by the supplier for SOW.
Resolving the issues related to SOWs, contractors and Fieldglass application.
Educating and giving directions to the suppliers and business partners for smooth
Functioning of the projects

Vendor ManagementBusiness Process

Infosys bpo ltd

Senior Process Associate

Jul 2010 – Feb 2014 · 3 yrs 7 mos

Manage request for wireless and Non- IT Purchases (Office Supplies and Professional services category).
Working on various ERP tools (People Soft, Ariba, J.P Morgan) for handling procurement activities.
Ariba operations including managing indent in the form of Procurement Requisitions (PR), After the Fact (ATF), Purchase Orders & Invoices enabling smooth functioning of Purchase to Payment.
Vendor Management: Delivery Issues, customer service escalation.
Catalog Management: Responsible for requesting new catalogs, New Product, Review of catalogs for pricing, correct product, correct coding to reflect appropriate taxonomy, working with FCAT publish catalog, test orders.

Vendor ManagementERP