Nov 2015 – Jul 2022 · 6 yrs 8 mos · Greater Noida · On-site

• I managed HR and people strategy across manufacturing, R&D, Sales,and accessories businesses during a phase of structural realignment. The role covered workforce planning, cost governance, leadership development, and regional talent strategy across Asia Oceania.
• Reworked organization structures to enable leaner operations and clearer accountability across functions.
• Led zero-based budgeting for HR, improving cost discipline and workforce planning transparency.
• Managed headcount optimization initiatives, including plant closure and VRS execution.
• Built Asia Oceania competency frameworks for critical roles, supporting regional leadership pipelines.
• Redesigned performance and rewards through role-based appraisal and pay-for-performance models.
• Enabled HR digitization initiatives across the Asia Oceania region.
• Manufacturing HR, Workforce Restructuring, Zero-Based Budgeting, Performance Management, Regional Talent Strategy, HR Digitization

Oct 2013 – Nov 2015 · 2 yrs 1 mo · Noida · On-site

• I handled employee relations and talent priorities during a high-growth phase, balancing retention, restructuring, workforce expansion, and engagement while supporting leadership through organizational change in a large IT services environment.
• Enabled 86% employee retention in 2014 through targeted retention strategies, earning HR Excellence recognition from the CPO.
• Supported internal restructuring across multiple roles while maintaining workforce stability.
• Scaled organization strength from 3,000 to 4,000 through focused talent acquisition efforts.
• Introduced competency-based training tracking to improve visibility into workforce capability.
• Established employee-driven engagement platforms, including the award-recognized Citizen Forum.
• Introduced an early employee warning system using Gallup Q12 meta-analysis insights.
• Employee Relations, Retention Strategy, Workforce Scaling, Talent Acquisition, HR Analytics, Employee Engagement

Sep 2005 – Oct 2013 · 8 yrs 1 mo · Noida · Hybrid

• I progressed through leadership roles across service delivery, learning, performance management, and capability development within the BServ division, supporting India, Europe, and US operations with a focus on competency frameworks, career progression, quality governance, and large-scale capability readiness.
• Built domain and support-function competency frameworks, aligning them with internal job postings and career progression systems.
• Prepared multiple delivery centers for PCMM Level 3 compliance, supporting long-term capability maturity goals.
• Led communities of practice for frontline and middle managers, enabling knowledge sharing and managerial effectiveness.
• Supported service delivery stability by managing CTQ and CTP adherence, ensuring SLA performance during continuous change.
• Conducted quality audits on MIS and operational processes, strengthening compliance and process discipline.
• Managed and developed teams of 20–25 technical support engineers on a flagship UK telecom broadband program.
• Competency Frameworks, PCMM Readiness, Performance Management, Capability Development, Service Delivery Governance, Quality Audits

Nov 2002 – Oct 2005 · 2 yrs 11 mos

• I worked in customer operations supporting service delivery, process adherence, and client satisfaction, gaining early exposure to quality metrics, customer experience management, and operational discipline within a structured service environment.
• Supported customer service delivery with focus on adherence to defined quality and performance standards.
• Gained hands-on exposure to process controls, escalation handling, and service continuity.
• Contributed to operational stability through consistent execution of service protocols.
• Customer Operations, Service Quality, Process Compliance, Client Support, Operational Metrics

Aug 1999 – Nov 2002 · 3 yrs 3 mos

• I supported marketing and coordination activities, working closely with sales and business teams on market outreach, campaign execution, and customer interaction, building a foundation in business communication and stakeholder coordination.
• Assisted in planning and execution of marketing initiatives and promotional activities.
• Coordinated with internal teams to support sales and customer outreach efforts.
• Developed early exposure to market analysis and customer-facing communication.
• Marketing Coordination, Sales Support, Customer Interaction, Campaign Execution, Market Exposure