Swagata Nath

Operations Associate

Bengaluru, Karnataka, India6 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in HR process optimization.
  • Strong expertise in auditing and quality improvement.
  • Leadership experience in fostering continuous improvement.
Stackforce AI infers this person is a Human Resources professional with a focus on process optimization and quality improvement.

Contact

Skills

Core Skills

Human Resources (hr)Process Quality ImprovementCustomer Service Management

Other Skills

Team ManagementCustomer ServiceProcess expertAuditingSOP DevelopmentContinuous Process ImprovementSubject Matter ExpertsProcess AutomationProject ManagementTeamworkCustomer RetentionTraining and Development (HR)Microsoft OfficeMicrosoft ExcelMarketing

About

Our team at Amazon has successfully elevated HR processes, thanks to my dedication to quality improvement and expertise in auditing. With an MBA in HR and Marketing from Assam University, I've been instrumental in enhancing operational efficiencies within the HR department. My journey from a Service Associate to Senior HR Administrator underscores a solid foundation in process optimization and a keen eye for detail. Leading by example, we strive for excellence in all human resource initiatives, fostering an environment where continuous improvement is a shared goal.

Experience

6 yrs 11 mos
Total Experience
3 yrs 5 mos
Average Tenure
6 yrs 8 mos
Current Experience

Amazon

3 roles

HR Assistant III (Process Lead)

Promoted

Oct 2024Present · 1 yr 7 mos

Team ManagementCustomer ServiceHuman Resources (HR)Process Quality Improvement

HR Assistant II (Subject Matter Expert)

Promoted

Nov 2021Oct 2024 · 2 yrs 11 mos

Human Resources (HR)Process Quality Improvement

HR Assistant I

Sep 2019Nov 2021 · 2 yrs 2 mos

Human Resources (HR)Process Quality Improvement

Icici bank

Deputy Manager

May 2018Aug 2018 · 3 mos · Kolkata, West Bengal, India

Human Resources (HR)Customer Service Management

Education

Assam

MBA - Master of Business Administration — HR and Marketing

Jan 2016Jan 2018

N.C Paul Memorial College

Bachelor of Commerce - BCom — commerce

Jan 2013Jan 2016

Hemangini Dey Memorial Junior College

HS — commerce

Jan 2011Jan 2013

South Point High School

Jan 1998Jan 2011

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