Jul 2021 – Dec 2025 · 4 yrs 5 mos · Mumbai · Remote

• Generate $600K+ in annual revenue across EMEA through mid-market wins and strategic enterprise deals, using a mix of inbound lead conversion and targeted outbound prospecting.
• Closed hundreds of new logos in the €0–30M revenue range, with notable wins such as Gportal, Ageras, YogaEasy, Agora Models, Hello Charles, and Engy Solutions — involving multi-stakeholder engagement, technical scoping, and driving commercial discussions through to contract signature.
• Run tailored demos and ROI discussions, addressing competitive objections and guiding customers through complex evaluations to position Chargebee as the preferred choice.
• Manage end-to-end sales cycles in collaboration with Pre-Sales, Legal, Custom Solutions, system integrators, and external partners for integrations and referrals.
• Drive new business by building strong relationships with C-level and operational decision-makers.

Jan 2021 – Jul 2021 · 6 mos

• Manage a portfolio of 80 mid enterprise and enterprise accounts to achieve long-term success. Create detailed business plans to achieve annual revenue target of $600K.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
• Increase adoption, educate clients and act as the lead point of contact for issues/queries.
• Retain business by closing renewals on time and reducing churn. Also identify risks and implement risk
• mitigation plans.
• Onboard new teams by offering technical demos and product training.
• Organize QBRs to identify expansion opportunities. Liaise with internal teams to achieve customer
• outcomes.
• Help organization with the Blitz-scaling process by training and mentoring new employees in a fully remote setup.

Aug 2020 – Jan 2021 · 5 mos

• Generate sales revenue through prospecting, nurturing and closing business in the Enterprise and Mid Enterprise Segment. Create detailed business plans to achieve annual revenue target of 480K USD
• Manage the entire account lifecycle from account strategy, customer engagement, solution development and contract negotiation
• Develop, maintain and grow executive relationships in key accounts from the UK and Ireland to unearth new sales opportunities
• Transfer five new logos per quarter to account management team for farming
• Drive growth and renewals within existing accounts.

Jun 2018 – Aug 2020 · 2 yrs 2 mos

• Owned a $480K annual revenue target and achieved 157% of quota by managing inbound and outbound
• opportunities across mid-market and enterprise accounts.
• Engage with QA leaders, DevOps engineers, and CTOs to understand technical requirements, build
• business cases, and position BrowserStack’s testing platform as a critical part of their CI/CD pipeline.
• Run tailored demos, technical evaluations, and POCs to showcase product fit and ROI, often coordinating
• with multiple engineering and business stakeholders.
• Closed marquee accounts such as Dream11, Yahoo Japan and Etsy contributing to expansion in APAC and
• North America.
• Collaborate with Marketing to refine messaging, improve demo flow, and develop sales enablement
• strategies that support pipeline growth.

Apr 2018 – Jun 2018 · 2 mos

• In addition to my previous responsibilities as a Product Support Specialist:
• Actively contribute to the public & internal Knowledge-base
• Mentor and train new employees
• Help management with selecting new tools for customer service
• Participate in Beta testing of new features/products before being launched in the market
• Handle customer escalations and issues reported on twitter and Facebook
• Liaise with L1 reps and Product/Engineering teams to prioritise and resolve product issues

Apr 2016 – Apr 2018 · 2 yrs

• Provide enterprise support for BrowserStack products, mostly over email
• Address core technical queries related to BrowserStack 'Live' and 'App Live' (manual testing for websites and native apps)
• Troubleshoot network connectivity problems between customer's Enterprise networks and BrowserStack cloud. This typically involves understanding of web protocols like HTTP, HTTPS, proxy and reverse proxy.
• Perform cause analysis of customer issues via in-depth research and analysis using information from logs, in-house tools and scalable test beds
• Collaborate with Engineering, Product Management & Sales teams to fix product issues quickly & to provide product improvement ideas

Jan 2014 – Mar 2016 · 2 yrs 2 mos

• Deliver front-line customer support via email, phone, and other channels.
• Assist new customers in launching and sustaining their online businesses.
• Drive upsell and cross-sell opportunities for web solutions to qualified clients.
• Nurture existing relationships while acquiring new accounts.
• Collect and analyze customer feedback to inform product and system improvements.
• Research market trends and enhance support forum content for customer self-service.