Dec 2020 – May 2022 · 1 yr 5 mos · Ahmedabad, Gujarat, India

• Worked for a UK based property management company.
• Handling core lettings process.
• Dealing with UK local councils.
• Arranging viewings and signing up the tenancy contract.
• Client interaction day in day out.
• Responsible for bringing up business directly impacting company revenue.
• Dealing with property Landlords helping them achieve with maximum rent.
• Handling and managing CRM on behalf of the client.

Sep 2020 – Dec 2020 · 3 mos · Remote

• Oversee the sales process to attract new clients. Work with senior team members to identify and manage risks. Maintain fruitful relationships with clients and address their needs effectively. Research and identify new market opportunities.

Jun 2019 – Sep 2019 · 3 mos · Ahmedabad Area, India · On-site

• Identifying Business Opportunities: Proactively seeking and identifying new business opportunities to drive growth and expand the company’s market presence.
• Building and Maintaining Relationships: Establishing and nurturing successful relationships with both prospects and existing clients to ensure long-term partnerships and customer satisfaction.
• Collaborating on Business Strategy: Working closely with executives to develop and refine business strategies, ensuring alignment with organizational objectives and market trends.
• Evaluating Business Performance: Continuously assessing current business performance, identifying areas for improvement, and implementing strategies to enhance efficiency and effectiveness.
• Maximizing Business Reach and Potential: Leveraging market insights and innovative approaches to maximize the company’s reach and potential, ensuring sustainable growth and competitive advantage.

May 2018 – Mar 2019 · 10 mos · Ahmedabad Area, India · On-site

• Supervised UK customers via chat and email support
• Dealt with customer escalations and resolved customer issues
• Ensured that the monthly and quarterly quality targets are met

Jul 2013 – Aug 2017 · 4 yrs 1 mo · Ahmedabad Area, India · On-site

• Team Mentorship and
• Training: Mentorship: Guided newly recruited teams as a mentor, ensuring their smooth transition into the organization.
• Training: Delivered comprehensive training on processes and product knowledge, equipping team members with the necessary skills.
• Skill Enhancement: Focused on enhancing team members’ skills and improving their communication abilities, enabling them to work confidently post-nesting.

Aug 2011 – Mar 2013 · 1 yr 7 mos · Ahmedabad Area, India · On-site

• Identified corporate and institutional foreign exchange hedging and global payments needs of leads and prospects. Harvest channel within sales region and vertical target markets.
• Convincing investors for raising capital and investing funds in the company for more profit. Providing training to the clients on the Trading platform in order to trade in foreign currencies like USD, EUR, GBP, CAD, AUD, SGD, CNY, etc.