Nov 2016 – Jul 2018 · 1 yr 8 mos · Gurgaon, Haryana, India

Jun 2015 – Jul 2016 · 1 yr 1 mo · Gurgaon, India

• Campaign and Creative management
• Operations management - Taking mobile/web campaigns live on our world class performance marketing platform
• Adhering to SLA's for taking a campaign live
• Performing necessary checks before taking campaigns live on platform
• Troubleshooting in case of any issues related to technology which hold a campaign from going live or which result into mid campaign issues
• Integrations - Work with technology team and get integrations into clients analytics and into 3rd party analytics as well
• Work with delivery teams to ensure they have an understanding of campaigns and help in answering technical questions/queries and solve tracking issues
• Reporting - prepare daily reports for the campaigns handled by the resource and daily monitoring of campaigns. Developing Relationship with the client’s
• Checking Campaign set up in the Interface. Ensuring pixels are in place. Tracking links are working. Ensuring maximum brand exposure and promotion to achieve maximum sales.
• Update new offers, creatives and banners.
• Check daily stats of the campaign and maintain a CR.
• Renew Campaigns before expiry.
• Help accounting team with Invoicing and payment collection
• Escalation handling and resolving queries.
• Do a time to time competitor analysis and bring the highest payout in the industry.
• Managing Sales, Strategy & Execution of e-mailer campaigns across different verticals.
• Tap new markets and convert offline marketers to online marketing.
• Handling revenue generation of Impact business, working on models like CPC, CPM, CPV & CPO E-mailer for brand's digital campaigns.
• Managing Agency & Client relationships to consult, plan and run campaigns of brands on the company's digital ad network.

Aug 2014 – May 2015 · 9 mos · Gurgaon, India

• Working with the clients to gather requirements and implementing that in the application to build client's event apps.
• Strategic involvement with US counterparts, creating milestone and working on enhancements to make the product better.
• Reviewing Client's projects, analyzing requirements and recommending best practices.
• Working on multiple tasks, scheduling appointments and getting Apps into Mobile operating systems.
• Ensuring the deliverable is met within the stipulated time frame.

Jul 2007 – Feb 2013 · 5 yrs 7 mos · India

• Analyze Phone call requests raised by Disputes Resolution Network and check for validity and adherence to Policies and Procedures.
• Pass back feedback using the existing feedback mechanism on all Invalid Phone call requests raised across sites (American Express Service Centre - India and Fidelity National Information Services)
• Action all Valid Phone call specialized handling requests by leveraging across departments/functions to see the Card member dispute to a final resolution.
• Negotiate if necessary on cases involving merchants and card members and work closely with both the parties in order to ensure that the issue is resolved amicably
• Handled multiple times disputes by card members who have been previously dissatisfied with a resolution with American Express
• Service Recovery to minimize shareholder risk through write offs and case aging
• Work closely with the Industry Team Leaders, Centre Of Excellence heads on action plans for request groups on reducing Invalid requests raised
• Work closely with the Centralized Disputes Management team to ensure process inefficiencies are eliminated.