Aug 2024 – Feb 2026 · 1 yr 6 mos · Remote

• Led operations with a dynamic team of Senior Sales Operations Associates for the 2,000+ employee Salesforce practice, driving continuous improvement initiatives to enhance efficiency, effectiveness, and overall business performance.
• Leveraged data-driven insights to negotiate with Sales and CS, leading to strategic cuts in sales investments that increased Gross Margin from 50% to 52.3%.
• Developed a Revenue Forecasting model in Salesforce that provided real-time visibility into trend shifts, enabling leadership to proactively re-evaluate the GTM strategy; maintained forecast accuracy within ±4%.
• Optimized workforce planning by aligning Sales, Delivery, Resource Management, and Hiring teams with business needs, improving utilization, billability, and reducing bench time.
• Collaborated with the CS team to build a customer escalation tracking process in Salesforce, reducing escalations from 6% to under 1% and cutting Mean Time to Resolution (MTTR) from 168 hours to under 48 hours.
• Automated the deal validation process in Salesforce, reducing the work load of Finance by almost 30%.
• Created a centralized repository of customer testimonials and product adoption insights with the Salesforce Account Team, strengthening partnership trust and enabling strategic expansion pitches.

Nov 2023 – Aug 2024 · 9 mos · Remote

• Led a dynamic team of Sales Operations, Senior Associates, fostering analytical and data driven decision making skills to ensure the sales and customer succsess team reach their target.
• Developed a sales commission model in collaboration with Finance that aligns with our strategic objectives, motivate sales team to achieve their targets and ultimately drive revenue growth and business success.
• Automated the commission calculation and reporting through Salesforce replacing the manual google sheet, this reduced the human effort by 70%.
• Collaborated with senior leadership and finance teams to develop and monitor annual operating budgets, driving financial discipline and business goal alignment.
• Nurtured relationship and collaborated with Salesforce Partner Account Manager to develop strategies for increasing sales and revenue. Acheived No.1 MuleSoft partner status for FY22 in US for a contribution of $36million in ACV.

Mar 2022 – Oct 2023 · 1 yr 7 mos · Remote

• Led a dynamic team of Sales Operations, Senior Associates, fostering analytical and data driven decision making skills to ensure the sales and customer succsess team reach their target.
• Developed a sales commission model in collaboration with Finance that aligns with our strategic objectives, motivate sales team to achieve their targets and ultimately drive revenue growth and business success.
• Automated the commission calculation and reporting through Salesforce replacing the manual google sheet, this reduced the human effort by 70%.
• Collaborated with senior leadership and finance teams to develop and monitor annual operating budgets, driving financial discipline and business goal alignment.
• Nurtured relationship and collaborated with Salesforce Partner Account Manager to develop strategies for increasing sales and revenue. Acheived No.1 MuleSoft partner status for FY22 in US for a contribution of $36million in ACV.

Nov 2020 – Apr 2022 · 1 yr 5 mos · Remote

• Drove strategic decision-making during by delivering data-backed insights, contributing to 100% growth in both revenue and headcount for two consecutive years.
• Led the CRM migration project from Pipedrive to Salesforce in collaboration with the internal IT team ensuring high accuracy, zero data loss and seamless transition.
• Designed a streamlined sales process in Salesforce in collaboration with Sales and Customer Success teams—eliminating manual trackers, increasing productivity, and enabling a complete 360° customer view.
• Created Salesforce dashboards to track seller trends, performance, gap-to-target and other actionable insights on new business, expansion, retention, and attrition—enabling the launch of a dedicated Customer Success vertical, which improved retention from 40% to 60%.

Apr 2020 – Nov 2020 · 7 mos · Remote

• Collaborated with cross-functional team members to come up with actionable, high- impact insights to improve the sales process.
• Worked with the Finance team to make sure the invoices are accurate and sent to the clients on time.
• Created and maintained the Statement Of Work and Master Service Agreement documents for my territory.

Mar 2019 – Mar 2020 · 1 yr · On-site

• Led a team of 10 Sports Leaders and managed the deliverables of the team through periodic trainings and monthly individual decision meetings.
• Maintained the P&L for our store and was also the referent for all the stores in the West zone.
• Led Forecast and Replenishment of the stock for my store, ensuring we have enough stock to meet our customer's demand.
• Led the gender diversity initiative for our store and was recognized for being the first store in the Country to achieve 1:1 ratio of male and female employees.

Dec 2017 – Feb 2019 · 1 yr 2 mos · On-site

• Led a team of 4 Sports Leaders, helped them achieve their targets and grow within the organization.
• I was responsible to generate a revenue of INR 5Cr from my territory and successfully achieved 107% of the target.
• Successfully conducted a running event with 1000+ runners for the opening of the store in Mumbai and established a running community.
• Reduced the shrinkage from 2.7% to 0.8% by introducing a delivery tracking process.

Apr 2017 – Dec 2017 · 8 mos · On-site

• Led a Sport, planned commercial events and managed inventory.
• Built commercial policy to understand the catchment and developed strategy to increase our market penetration.

Aug 2016 – Mar 2017 · 7 mos · Greater Chennai Area · On-site