Mangu Sanjana

Operations Associate

Vishakhapatnam, Andhra Pradesh, India2 yrs experience
Highly Stable

Key Highlights

  • Expert in disruption management and operational excellence.
  • Proven track record in streamlining logistics workflows.
  • Strong analytical and leadership skills in high-pressure environments.
Stackforce AI infers this person is a Logistics and Supply Chain Specialist with expertise in operational efficiency and data analysis.

Contact

Skills

Core Skills

Supply Chain ManagementOperational ExcellenceTransportation ManagementSupply Chain Operations

Other Skills

Department of TransportationSQLroute planningcost reductionfreight forwardingnegotiated carrier agreementsdata-driven strategiesoperational efficiencymanaged airport freight delaysoptimized transportation processescompliance with customs regulationsConsultative SellingCustoms RegulationsOperational Process AnalysisCustomer Service

About

Result-driven Logistics & Supply Chain Specialist with proven expertise in disruption management, global exports, and operational excellence. Worked as an ROC Specialist at Amazon India, I specialize in safeguarding supply chain integrity, managing critical incidents, and driving efficiency through advanced data analysis and process automation. With hands-on experience in SQL, MS Excel, and dashboard optimization, I’ve successfully streamlined workflows, reduced costs, and enhanced customer satisfaction across complex logistics operations. My background includes negotiating carrier agreements, managing airport freight delays, and ensuring compliance with customs regulations—all while leading teams under high-pressure environments. Beyond logistics, I bring strong analytical, problem-solving, and leadership skills, coupled with a passion for continuous improvement. My career journey reflects adaptability—from customer service in banking to transportation planning and now global logistics—underscoring my ability to learn quickly and deliver measurable impact. I’m driven to contribute to innovative supply chain solutions that enhance efficiency, resilience, and customer experience on a global scale.

Experience

2 yrs
Total Experience
2 yrs
Average Tenure
--
Current Experience

Amazon

3 roles

ROC Specialist

Oct 2023Oct 2025 · 2 yrs

Department of TransportationSQLSupply Chain ManagementOperational Excellence

ROC Specilaist

Oct 2023Oct 2025 · 2 yrs

Transportation Specialist

Oct 2023Dec 2024 · 1 yr 2 mos

  • Expertise in route planning, cost reduction, and freight forwarding, ensuring seamless supply chain operations. Negotiated carrier agreements, built strong partnerships, and implemented data-driven strategies for operational efficiency. Managed airport freight delays, optimized transportation processes, and ensured compliance with customs regulations.
route planningcost reductionfreight forwardingnegotiated carrier agreementsdata-driven strategiesoperational efficiency+5

Concentrix daksh india pvt. ltd.

Customer Service Advisor

Jan 2022Mar 2022 · 2 mos

  • Delivered prompt, professional, and courteous assistance to inbound customer inquiries, ensuring high-quality service and resolution. Investigated and resolved customer concerns, processed account transactions, and provided accurate account information. Leveraged consultative selling techniques to upsell and cross-sell financial products, including life insurance and policy sales, collaborating with departments to meet customer needs.

Education

Dr.Lankapalli Bullayya College

Bachelor of Science — Mathematics

Jun 2017Mar 2020

Narayana Junior College

High School Diploma — Mathematics

Quincy School District

High School Diploma

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