Nov 2023 – Oct 2024 · 11 mos · Gurugram, Haryana, India · Hybrid

• 1. HR Operations
• Develop and maintain job descriptions across all levels.
• Manage and update the employee database and personal records.
• Formulate and enforce HR policies, ensuring legal compliance.
• Oversee attendance, leave management, payroll, and statutory benefits (PF, ESIC, Mediclaim, LIC, Gratuity).
• Drive employee retention through structured appraisals and confirmations.
• 2. Recruitment & Onboarding
• Lead end-to-end recruitment for blue- and white-collar roles.
• Source candidates via networking, agencies, and referrals.
• Conduct interviews, negotiate salaries, and issue offer & appointment letters.
• Maintain recruitment reports and databases.
• Oversee new hire onboarding, induction sessions, and workstation setup.
• 3. Employee Engagement & Welfare
• Organize corporate events, festivals, birthdays, and farewell parties.
• Foster a positive work culture through engagement initiatives.
• Handle employee grievances and implement resolution mechanisms.
• 4. Performance Management & Training
• Conduct performance reviews, feedback sessions, and training programs.
• Identify skill gaps and organize upskilling initiatives.
• Manage the annual appraisal process.
• 5. Exit & Full & Final Settlements
• Conduct exit interviews to assess attrition trends.
• Oversee exit formalities, documentation, and clearances.
• Process full & final settlements promptly.
• 6. Workplace & Facility Management
• Ensure smooth daily operations, security, housekeeping, and maintenance.
• Manage vendor contracts for IT, security, and facility services.
• Supervise office space utilization, seating arrangements, and workstation setups.
• Conduct fire drills, safety training, and emergency preparedness programs.
• Organize corporate events, team meetings, and conference room bookings.
• Manage travel arrangements, accommodations, and transport.
• Handle procurement and inventory of office supplies, ID cards, and access systems.

May 2023 – Oct 2023 · 5 mos · Gurugram, Haryana, India · On-site

• 1. HR Operations
• Preparing job descriptions across levels
• Maintaining master employee database and personal files
• Policy formulation & Implementation
• Attendance & Leave Management
• Salary processing/Mediclaim/PF/ESIC/LIC/Gratuity MISC
• Employee retention, Issuing appraisal/confirmation letters
• 2. Recruitment
• Hiring of permanent as well as contractual manpower- Blue & White collar
• Sourcing candidates according to relevant job criteria using networking, recruiting firms and employee referrals
• Conducting interviews and following up with them till joining
• Prepare the reports on the recruitment status and Database Management
• Salary negotiation, Issuing offer & appointment letter
• On boarding the new joiners & organizing induction session for them
• Resource allocation i.e. arranging work station and other facilities
• 3. Employee Engagement
• Organizing festival /b’day celebration/farewell party
• Interacting with employees on a regular basis to keep them in line with the company’s vision
• Grievance handling
• 4. Performance Management
• Providing performance feedback to employees on a monthly basis or when required
• Organizing training if required
• Yearly performance appraisal
• 5. Exit Process
• Understand the reason for leaving (company initiative/ employee initiative)
• Exit formalities, Full & final settlement
• 7. Admin
• Skilled in Facility and Administration Management
• Vendor Management Oversee acquisition, installation, and taking care of the equipment that is required for the facility- IT Systems, EPBAX, Airtel, air conditioning etc
• Travel arrangements and liaising with agencies regarding visa, accommodation, & meeting rooms
• Ensuring timely payment of all office administration bills like electricity, annual maintenance contract of equipment, EPBAX, Rents, Pest Control and other general expenses
• Spearheading activities related to Office Stationery, Letter Heads, Visiting Cards, I-card, Bank Account Opening and so on

Feb 2021 – Jan 2023 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

• 1. HR Operations
• Preparing job descriptions across levels
• Maintaining master employee database and personal files
• Policy formulation & Implementation
• Attendance & Leave Management
• Salary processing/Mediclaim/PF/ESIC/LIC/Gratuity MISC
• Employee retention, Issuing appraisal/confirmation letters
• 2. Recruitment
• Hiring of permanent as well as contractual manpower- Blue & White collar
• Sourcing candidates according to relevant job criteria using networking, recruiting firms and employee referrals
• Conducting interviews and following up with them till joining
• Prepare the reports on the recruitment status and Database Management
• Salary negotiation, Issuing offer & appointment letter
• On boarding the new joiners & organizing induction session for them
• Resource allocation i.e. arranging work station and other facilities
• 3. Employee Engagement
• Organizing festival /b’day celebration/farewell party
• Interacting with employees on a regular basis to keep them in line with the company’s vision
• Grievance handling
• 4. Performance Management
• Providing performance feedback to employees on a monthly basis or when required
• Organizing training if required
• Yearly performance appraisal
• 5. Exit Process
• Understand the reason for leaving (company initiative/ employee initiative)
• Exit formalities, Full & final settlement
• 7. Admin
• Skilled in Facility and Administration Management
• Vendor Management Oversee acquisition, installation, and taking care of the equipment that is required for the facility- IT Systems, EPBAX, Airtel, air conditioning etc
• Travel arrangements and liaising with agencies regarding visa, accommodation, & meeting rooms
• Ensuring timely payment of all office administration bills like electricity, annual maintenance contract of equipment, EPBAX, Rents, Pest Control and other general expenses
• Spearheading activities related to Office Stationery, Letter Heads, Visiting Cards, I-card, Bank Account Opening

Nov 2014 – Feb 2021 · 6 yrs 3 mos · Gurgaon, India

• General Administration
• Formulating and implementing corporate admin policies in the organization across Head Office & Branches
• Managing various activities like transportation, housekeeping, security, purchase of stationary & office equipment, Organizing and maintaining files and records
• Performing travel arrangements and liaising with agencies regarding visa, accommodation
• Scrutinizing & ensuring timely payment of all office administration bills like electricity, annual maintenance contract of equipment, EPBAX, Rents, Pest Control and other general expenses
• Identifying reliable and cost-effective vendors for various services, releasing Purchase Order (POs) and managing purchase of material; monitoring receipt of incoming materials, storage, stock verification and inventory control
• Being trusted support for IT – Procurement, issuance, repair & maintenance and safe disposal of office equipment.
• Marketing support with printing and dispatching marketing materials.
• Planning office events from start to finish according to requirements, target audience and objectives
• Human Resource Management
• Manage day-to-day HR operations leave management, medical claims, issuance of employment contracts and letters, employees’ personal file management.
• Recruitment, selection process and preparing Offer Letters / Appointment Letters, engaging in pre/onboarding, performing Reference / Background checks and documents’ auditing of new employees. Issuing various letters such as Confirmation / Probation Extension Letters, Appraisal Letters, Promotion Letters, Experience Letters, and Relieving Letters
• Performing Company Communications related to policy changes, announcements Preparation of monthly Leave Balance Sheet for payroll processing, Provide information to Finance for payroll processing on a timely manner.
• Supervising Leaves, Attendance, Compensation, Loans & Advances, Rewards
• Managing Employee Separation Formalities as well as Full & Final Settlements

Sep 2011 – Oct 2014 · 3 yrs 1 mo · Gurugram, Haryana, India · On-site

• Skilled in Facility & Administration Management including Housekeeping, Safety, Security, Cafeteria, Courier, Guest House, Vendor Development & Management, Purchases, Stationery, AMCs, Transportation, Budgeting & Contract Management functions for smooth business operations
• Managing day-to-day Administrative functions in co-ordination with internal /external divisions for smooth business operations; drove various process improvement initiatives for attaining cost savings & minimizing wastage
• Resourceful in liaising with Govt. Agencies & Regulatory Authorities for statutory compliances/approvals; ensured proper documentation, record maintenance
• Planning office events from start to finish according to requirements, target audience and objectives
• Organizing and Maintaining files and Records
• Making travel and guest arrangements including hotel & cab as per requirement according to the company guidelines
• Helping in the VISA process of all employees, ensuring all necessary documents are readily available
• Managing quality and cost control with efficient management of office environment
• Supervise the workings of office boys/security/ receptionist and helping or guiding them whenever required
• General maintenance of office infrastructure and equipment’s, manage equipment/furniture inventory and ordering
• Ensuring availability of all necessary office items stationery, housekeeping & consumables etc
• On boarding of all new employees. Taking care of Offer Letter, Appointment letter, Joining and Existing formalities of employees, Issuing employees ID codes, ID & Access Cards, getting the clearance done
• Arrangements for office monthly meetings & expenses (Petty Cash)
• Vendor management- Searching, finalization / dealing with them and payment clearance. Responsible for keeping track of lease agreements/ bills/ invoices
• Courier management (Domestic/International) -Bulk dispatch of couriers on behalf of client/employee within deadlines

Nov 2009 – Sep 2011 · 1 yr 10 mos · Gurugram, Haryana, India · On-site

• Supervising Office Infrastructure requirements, as well as managing day-to-day operations of the office
• Managing various activities like transportation, housekeeping, security, purchase of stationary & office equipment
• Mentoring staff welfare pantry, canteen for staff and labour
• Ensuring services and AMC of office equipment like AC’s, RO’s and so on
• Organizing and maintaining files and records
• Performing travel arrangements and liaising with agencies regarding visa, accommodation, menus, & meeting rooms
• Taking approval of purchase requisitions, POs & contract Agreements
• Providing assistance in VISA process of all employees, ensuring all necessary documents are readily available
• Spearheading activities related to Office Stationary, Letter Heads, Visiting Cards, I-card, Bank Account Opening and so on
• Developing & negotiating with vendors, managing contracts for obtaining timely procurement of materials at favorable terms
• Monitor / negotiate / evaluate vendor performance on regular basis and provide necessary support and feedback based on their performance for renewal / payments
• Coordinating between with finance department for Vendor payments. All office expenses such as rent, electricity, stationery and supplies, pest control, air conditioners, EPBAX, repairs and other house-keeping expenses, courier charges etc
• To make arrangements for office monthly meetings & expenses (Petty Cash)
• Housekeeping Management -Ensuring proper housekeeping, safety and security to employees and guests with proper resource management and utilization. Providing training and development to the support staff. To ensure the punctuality and regular attendance of the staff
• Ensuring availability of all necessary office items stationery, housekeeping & consumables etc

Jul 2008 – Nov 2009 · 1 yr 4 mos · Gurugram, Haryana, India · On-site

• Responsible for providing Administrative Support in the Office.
• Handled Trade Desk, Maintaining Office Documentation & Record Keeping.
• Current Account, Saving Account, Cash Receipts, Deposits & Payments.
• Cash Balancing, Non-Cash transactions like DD/PO, RTGS, Fund Transfer, Upcountry Cheque Collection, customer Queries, locker, Back Office Responsibilities and all other functions of operation work.
• Looked after making right investment of customers at the right time.
• Approached and consult potential customer and make their investment according to their needs.
• Taken care of tax transaction for direct and indirect taxes.
• Assisted Customers in Opening of different accounts, balance enquiry, NOC request, refund process etc.
• Promoting the Bank’s services.
• Dealing with customer complaints and resolve their issues.
• Perform various clerical tasks.
• Responsible for updating daily reports to manager.