Shilpa Sharma

Operations Associate

Gurugram, Haryana, India9 yrs 5 mos experience

Highly Stable

Key Highlights

Proven track record in quality management and training.
Expertise in customer engagement and vendor management.
Strong analytical skills with a focus on operational excellence.

Stackforce AI infers this person is a Customer Experience and Quality Management professional in the B2C sector.

Contact

Skills

Core Skills

Customer ExperienceVendor ManagementProduct KnowledgeTeamworkQuality ManagementRetention StrategiesQuality ControlStrategic PlanningHr ManagementCompliance

Other Skills

Customer EngagementChatHR ConsultingSupport ManagementTeam LeadershipNegotiationContact CentersAccount ManagementWritten CommunicationCustomer SuccessService OperationsPerformance MetricsOperationsOperational ExcellenceDelivery Performance

About

Experienced Quality and training lead responsible to oversee the quality management system and ensure that all products and services meet the standards and regulations set forth by the company.

Experience

9 yrs 5 mos

Total Experience

2 yrs

Average Tenure

1 yr 2 mos

Current Experience

Blinkit

Customer Experience Manager

Feb 2025 – Present · 1 yr 2 mos · On-site

Customer EngagementVendor ManagementCustomer Experience

Amala earth

Assistant Manager

Apr 2024 – Nov 2024 · 7 mos · Delhi, India · On-site

Product KnowledgeTeamwork

Zomato

2 roles

Quality & Training Team Lead

Jul 2023 – May 2024 · 10 mos · On-site

Product KnowledgeRetention StrategiesQuality Management

Senior Quality Associate

Aug 2018 – Aug 2023 · 5 yrs · On-site

Developing and implementing quality control plans, policies, and procedures to ensure compliance with regulations and standards.
Reviewing and analysing data to identify trends and make recommendations for improvement.
Providing guidance and support to other departments on quality-related issues.
Managing and training other quality personnel, including Quality Associates.

Product KnowledgeChatQuality Control

Info edge india ltd

Associate Senior Executive

May 2017 – Jul 2018 · 1 yr 2 mos · Noida, Uttar Pradesh, India · On-site

Assisting senior executives in developing and implementing strategic plans and goals.
Coordinating and managing projects across various departments and teams.
Analysing data and preparing reports to provide insights and recommendations to senior management.
Developing and maintaining positive relationships with key stakeholders, such as clients, vendors, and partners.

Product KnowledgeCustomer ExperienceStrategic Planning

Buddy4study.com

Human Resources Manager

Jun 2016 – Apr 2017 · 10 mos · Noida, Uttar Pradesh, India · On-site

Developing and implementing HR policies and procedures to ensure compliance with employment laws and regulations.
Managing recruitment and staffing processes, including sourcing candidates, conducting interviews, and making hiring decisions.
Developing and maintaining positive relationships with employees, managers, and other stakeholders.

Product KnowledgeHR ConsultingHR ManagementCompliance