Navdeep Chauhan — Operations Associate

I’m a Workforce Management professional with 9+ years of experience in Operations and WFM, including 7 years at Airbnb, supporting complex, global, always-on business environments. I specialize in turning data into decisions—ensuring the right people are in the right place at the right time to deliver exceptional customer experiences. Over the years, I’ve worked across the full WFM lifecycle: ● Capacity Planning & Forecasting: Building data-driven forecasts and staffing models to align headcount with demand, reduce understaffing/overstaffing, and optimize service levels. ● Scheduling & Rostering: Designing efficient, fair, and business-focused schedules that balance coverage, SLAs, and employee preferences. ● Real-Time Queue Management: Monitoring live queues, reallocating resources on the fly, and making quick decisions to protect SLAs during spikes, outages, or unplanned events. ● Reporting & Analytics: Creating dashboards and reports that bring clarity to performance—turning raw data into actionable insights for leadership, operations, and cross-functional partners. ● Database & Leave Management: Managing WFM-related data, systems, and leave processes to maintain accuracy, compliance, and reliable staffing visibility. My background in Operations gives me a strong understanding of frontline realities, process flows, and stakeholder expectations. Combined with WFM expertise, this allows me to: ● Bridge the gap between data and operations ● Design practical, scalable solutions ● Partner closely with teams to improve efficiency, service levels, and customer experience I’m particularly interested in roles where I can deepen my impact in Workforce Management, Capacity Planning, Real-Time Management, and Reporting/Analytics—helping organizations scale smartly while maintaining high-quality customer support. If you’re looking for someone who understands both the numbers and the operations behind them, and can help you build or strengthen your WFM function, I’d be happy to connect.

Stackforce AI infers this person is a Workforce Management expert in the SaaS industry.

Location: Gurgaon, Haryana, India

Experience: 9 yrs 7 mos