Gaurav Chopra — CEO

Global CHRO and transformation leader with 19+ years of experience designing, scaling, and governing people systems for large, complex, and high-growth organisations across India, Europe, and the Middle East. My work sits at the intersection of people, AI, and operating models, focused on building institutions that scale with speed, discipline, and resilience. I have led enterprise-wide HR and operating model transformations for workforces of 55,000+ employees, building GCC-style shared services, digital-first service delivery models, and data-led governance frameworks. Across my career, I have owned and executed high-impact mandates including enterprise HRMS/ERP transformations, AI-enabled HR platforms, operating model redesign, board-level governance structures, GCC build-outs, and IPO-readiness people architecture. Through large-scale process reengineering across payroll, claims, exits, benefits, and HR service delivery, I have consistently delivered 30–50% efficiency gains, while strengthening compliance, cycle times, and employee experience. I partner closely with CEOs, boards, and senior leadership teams on organisation design, leadership architecture, workforce strategy, and succession systems ensuring people platforms are built for long-term enterprise value, not short-term scale. My leadership philosophy is grounded in first-principles thinking: simplifying complexity, building for durability, and designing systems that enable leaders to operate effectively under ambiguity. I believe the future CHRO will not merely run HR but will architect operating models, embed AI responsibly, and build institutions that endure.

Stackforce AI infers this person is a strategic HR leader specializing in transformation and governance across diverse industries.

Experience: 20 yrs 3 mos

Skills

Hr Transformation
Organizational Design
Process Re-engineering
Cost Efficiency
Governance
Customer Success Management
Cross-functional Leadership
Data Management
Talent Management
Talent Acquisition
Workforce Management
Quality Management
Client Management

Career Highlights

Led HR transformations for 55,000+ employee workforce.
Achieved 30-50% efficiency gains in HR processes.
Designed governance frameworks for multi-country operations.

Work Experience

Paytm

VP HR Operations and Transformation (2 yrs 9 mos)

Innovations UAE & Buzzworks India (UAE, Europe, Asia)

Group CHRO (7 mos)

MediAssist Healthcare Services (India)

Head of Customer Success (9 mos)

Allianz Partners

Director & Head of Human Resources (5 yrs 5 mos)

Mattel, Inc.

Head of Human Resources (CHRO), India and South East Asia (2 yrs 2 mos)

HSBC

Vice President Human Resources (5 yrs 11 mos)

Firstsource Solutions Limited

Assistant Manager Human Resources (1 yr 6 mos)

IBM

Senior Quality Specialist (2 yrs)

Education

INSEAD Executive MBA at INSEAD

MBA (Batch of 2007) at SYMBIOSIS INTERNATIONAL UNIVERSITY

Master’s in Labour Law at SYMBIOSIS INTERNATIONAL UNIVERSITY

Gaurav Chopra

CEO

India20 yrs 3 mos experience

Highly Stable

Key Highlights

Led HR transformations for 55,000+ employee workforce.
Achieved 30-50% efficiency gains in HR processes.
Designed governance frameworks for multi-country operations.

Stackforce AI infers this person is a strategic HR leader specializing in transformation and governance across diverse industries.

Contact

Skills

Core Skills

Hr TransformationOrganizational DesignProcess Re-engineeringCost EfficiencyGovernanceCustomer Success ManagementCross-functional LeadershipData ManagementTalent ManagementTalent AcquisitionWorkforce ManagementQuality ManagementClient Management

Other Skills

HR OperationsTransformationHRMSERPVendor ManagementHR Service DeliveryGovernance ModelsIPO ReadinessPerformance FrameworksPolicy HarmonizationGCC DesignTalent DeliveryCustomer SuccessCross-functional Team LeadershipService Operations

About

Experience

20 yrs 3 mos

Total Experience

2 yrs 11 mos

Average Tenure

2 yrs 9 mos

Current Experience

Paytm

VP HR Operations and Transformation

Aug 2023 – Present · 2 yrs 9 mos · Gurugram, Haryana, India · On-site

Lead enterprise-scale HR Operations and Transformation for a 55,000+ employee workforce across multiple businesses, roles, and operating models.
Own HRMS/ERP transformations, multi-system ecosystems, vendor evaluations, and platform investment decisions, ensuring long-term scalability, interoperability, and ROI.
Drive bottom-line impact through large-scale process re-engineering across HR service delivery, delivering ~50% cost efficiencies versus previous baselines.
Partner with CEO and CXO leadership on organisation design, workforce strategy, governance models, and leadership capability building.

HR OperationsTransformationHRMSERPVendor ManagementProcess Re-engineering+2

Innovations uae & buzzworks india (uae, europe, asia)

Group CHRO

Dec 2022 – Jul 2023 · 7 mos

Appointed as Group CHRO, reporting directly to the Board of Directors, to design and execute the global people and governance charter.
Led the organization’s IPO readiness agenda, building unified org structures, scalable HR processes, digital systems, and performance frameworks aligned to a 2–3 year investor and compliance roadmap.
Architected group-wide governance models, policy harmonization, and reporting frameworks to support multi-country operations.
Designed and implemented a Global Capability Centre (GCC) to centralize operations, talent delivery, and governance across geographies.
Partnered with the Board and founders on leadership architecture, succession planning, and global operating models.

Governance ModelsIPO ReadinessPerformance FrameworksPolicy HarmonizationGovernanceOrganizational Design

Mediassist healthcare services (india)

Head of Customer Success

Feb 2022 – Nov 2022 · 9 mos · Bangalore Urban, Karnataka, India

Fixed Term Role undertaken alongside INSEAD Executive Education, adding cross-
functional operating exposure beyond HR
Led cross-functional teams across onboarding, service operations, and retention, supporting enterprise and insurer clients.
Partnered with product and technology teams to translate customer insights into platform and service enhancements.

Customer SuccessCross-functional Team LeadershipService OperationsCustomer Success ManagementCross-functional Leadership

Allianz partners

Director & Head of Human Resources

Aug 2016 – Jan 2022 · 5 yrs 5 mos · Gurugram, Haryana, India

Led HR for India & HR Transformation for a 15,000-employee workforce across 8 countries in APAC and Egypt in a highly regulated, matrixed environment.
Drove a multi-year HR Renewal & Transformation agenda, shifting from entity-specific HR models to a regional and global COE-based operating model.
Redesigned HR service delivery to maximise automation, improve consistency, and enable scalable, digital-first HR operations.
Led consolidation of HR data into a single, unified HR IT system, creating a standardised global data model for governance and analytics.
Built and transitioned HR capabilities into regional/global Centers of Excellence (COEs).
Partnered with senior leaders on organisation design, workforce planning, and leadership pipelines.
Strengthened HR governance frameworks aligned to global audit and compliance standards.
Played a key leadership role in change management during operating model shifts.

HR TransformationData GovernanceChange ManagementOrganizational Design

Mattel, inc.

Head of Human Resources (CHRO), India and South East Asia

May 2014 – Jul 2016 · 2 yrs 2 mos · Mumbai Metropolitan Region

Headed the HR function for Mattel India, leading the end-to-end people agenda for a leading global consumer brand.
Acted as a strategic partner to the country leadership team on organization design, workforce planning, leadership capability, and performance management.
Deployed as Interim Head of HR and Senior HR Business Partner for Malaysia for 6 months to set up the HR function from scratch.
Built scalable HR processes to support business growth and leadership development.
Drove leadership and talent interventions to strengthen succession pipelines.
Member of the Asia Pacific HR Leadership Team.
Part of Mattel APAC’s Extended Business Leadership Team.

Performance ManagementLeadership DevelopmentWorkforce PlanningOrganizational DesignTalent Management

Hsbc

Vice President Human Resources

Jun 2008 – May 2014 · 5 yrs 11 mos · Mumbai

Led HR Business Partnering for the Technology division, supporting a 2,000+ employee workforce.
Partnered with senior business leaders on workforce planning, org design, performance management, and leadership capability.
Supported large-scale talent shifts aligned to global digital delivery models.
Implemented workforce governance frameworks aligned to global HR policies and audit standards.
Drove interventions across productivity, engagement, and retention for critical tech talent.
Built leadership pipelines and succession plans.
Developed deep experience navigating matrixed global stakeholder environments.

Workforce PlanningPerformance ManagementTalent ManagementOrganizational Design

Firstsource solutions limited

Assistant Manager Human Resources

Jan 2007 – Jul 2008 · 1 yr 6 mos · Mumbai

Part of the core HR team supporting rapid scale-up in a high-growth BPM environment.
Played a key role in recruitment operations and shared services center setup across 4 locations in India.
Supported hiring and workforce planning for a combined headcount of ~3,000 employees.
Built early expertise in high-volume talent delivery and people operations at scale.

Recruitment OperationsWorkforce PlanningTalent AcquisitionWorkforce Management

Ibm

Senior Quality Specialist

Jan 2003 – Jan 2005 · 2 yrs · New Delhi

Served as Quality Relationship Manager for global clients including HP and British Telecom.
Owned quality governance, client communication, and continuous improvement for complex service processes.
Built early experience in global client management, delivery discipline, and SLA-based operations.
Developed a strong foundation in metrics-driven performance and stakeholder management.

Quality GovernanceClient CommunicationQuality ManagementClient Management