Jatin Joshi

Operations Associate

Delhi, India6 yrs 2 mos experience

Most Likely To Switch

Key Highlights

Expert in managing last-mile delivery operations.
Proven track record in supply chain management.
Strong analytical skills for operational excellence.

Stackforce AI infers this person is a Supply Chain and Operations expert in the B2C delivery industry.

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Skills

Core Skills

Supply Chain ManagementOperational ExcellenceTeam ManagementOperational EfficiencySupply Chain OperationsPartner Management

Other Skills

Supply PlanningData AnalysisFleet ManagementCustomer Relationship Management (CRM)Launch OperationsCustomer SupportTraining DeliveryMarketingSalesSmall Business ManagementBusiness Process ImprovementOnboarding

About

Jatin is an experienced business professional, who've worked in an internet industries on a various functions such as Business Developments, Operations, Marketing & Sales Growth, Process excellence with customers handling practice with the ability to see and think "outside the box" and help companies to grow.

Experience

6 yrs 2 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 10 mos

Current Experience

Blinkit

2 roles

Cluster Manager

Promoted

Jan 2026 – Present · 4 mos

Manage end-to-end last-mile delivery operations for assigned clusters
Ensure on-time delivery, low cancellations, and high customer satisfaction
Handle rider supply, attendance, productivity, and retention
Monitor order volumes, peak vs non-peak performance, and capacity planning
Coordinate with fleet coaches, hub/store managers, and support teams
Track and improve KPIs: delivery TAT, cost per order, rider utilization, fill rate
Resolve operational issues: payouts, app errors, rider escalations, customer complaints
Execute incentives, offers, and engagement activities to improve performance
Analyze competition impact and take corrective actions at cluster level
Ensure compliance, safety, and process adherence
Prepare daily/weekly reports and share insights with leadership

Supply PlanningSupply Chain OperationsData AnalysisTeam ManagementFleet ManagementCustomer Relationship Management (CRM)+4

Fleet operation lead

Jul 2024 – Jan 2026 · 1 yr 6 mos

Team Management:
Handle rider workforce (hiring, onboarding, training, and retention).
Resolve rider grievances and disputes.
Ensure attendance, discipline, and performance.
Operational Efficiency:
Monitor order fulfillment rates, delays, and escalations.
Ensure proper shift planning (DI, SI, Night shifts).
Optimize rider allocation as per demand.
Compliance & Safety:
Ensure riders follow company policies and safety standards.
Monitor incidents/accidents and take corrective actions.
Data & Reporting:
Track key metrics (Eph, Neph, DD, CPO, Defaulters, Attrition).
Share daily/weekly MIS with higher management.
Analyze data to reduce cost and improve productivity.
Stakeholder Coordination:
Coordinate with store managers, hub leads, and vendors.
Support escalations from customers/partners.
Crisis Handling:
Manage strikes, weather disruptions, or rider shortages.
Plan for backup resources during peak demand.
Process Improvement:
Implement new SOPs to reduce operational gaps.
Automate/manual checklists for smooth rider functioning.

Data AnalysisFleet ManagementTeam ManagementOperational Efficiency

Dunzo

Senior Supply Associate

Sep 2022 – Oct 2024 · 2 yrs 1 mo · India · On-site

● Run delivery partners' retention programs by doing daily
activities and running JB & RB.
● Monitoring SO (STOCK OUT) through Redash in order to make the next moves accordingly by analyzing data.
● Managing end to end supply chain operations of Delhi.
● Managing communication between the company and its partner community.
● Building efficiency in support processes by improving partner experience.
● Vendor, Onboarding, Alignment for last mile and first mile considering the cost targets.
● Supporting Partners in accidental scenarios and helping them in the claim process of the insurance.
● Resolve major on-ground issues. (Strikes, Parking Issues, etc.)
● Making and sending communications to partners through
Gupshup & Exotel.
● Making & Run Flash incentives for high-demand areas in order to utilize the fleet of the nearby areas to prevent the STOCK OUT.
● Control CPT (Cost Per Task).
● Handling escalations and Brand Safety Issues.