Isha Agarwal

Operations Associate

New Delhi, Delhi, India15 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Increased marketing orders by 395% in one month.
  • Achieved 589% growth in GMV for automobile categories.
  • Expert in P&L management and data-driven strategies.
Stackforce AI infers this person is a Category Manager in E-commerce with expertise in customer experience and marketing strategies.

Contact

Skills

Core Skills

Customer ExperienceP&l ManagementMerchandise PlanningMarket ResearchContent Management

Other Skills

Customer CommunicationCompetitive PricingMarketing StrategyData AnalysisDigital MarketingCommunicationCustomer InsightInterpersonal SkillsDaily OperationsOperational ExcellenceOptimisingTeam LeadershipOperationsBusiness BuildingCustomer Satisfaction

About

Experienced Category Manager with a demonstrated history of working in the internet industry Skilled in Category planning, P&L management, Sales, Merchandising, Business Development, Vendor Management, Key Account Management, Brand Alliances, Team Development Strong marketing professional with a Master of Business Administration (M.B.A.) from Great Lakes Institute of Management

Experience

15 yrs 1 mo
Total Experience
3 yrs
Average Tenure
4 yrs 1 mo
Current Experience

Paytm

Assistant General Manager

Apr 2022Present · 4 yrs 1 mo · Noida, Uttar Pradesh, India

Customer ExperienceCustomer Communication

Paytm mall

3 roles

Senior Manager

Nov 2020Mar 2022 · 1 yr 4 mos

Customer ExperienceCompetitive Pricing

Executive Manager

Apr 2019Oct 2020 · 1 yr 6 mos

Customer ExperienceCompetitive Pricing

Business Manager

Aug 2018Mar 2019 · 7 mos

Customer ExperienceCompetitive Pricing

Droom technology

2 roles

Category Manager

Promoted

Nov 2015Jul 2018 · 2 yrs 8 mos

  • Working as a Category Manager for Bike,Scooter and Car category in Droom Technologies, a disruptive startup for buy and sell of preowned automobiles
  • Manage the P & L of top three categories- Bikes, Scooters and Cars
  • Build end to end deals for the three categories as per the sales trend, current user requirements and market insights
  • Build the complete marketing plan for all the monthly deals and liaise with digital marketing team to roll out the promotion plan across all channels
  • Plan data driven strategies based on all key performance indicators including marketing spends, traffic, transaction, and traction metrics for the top 3 categories
  • Cross functional interaction with Product team, Sales Team, Account Management team, Operations Team to enable maximum successful orders and reduce cancellations
  • Increased the marketing orders by 395% and GMV by 589% and in a month
  • Manage key business metrics for the category -Availability of stock, Sales and Profitability
  • Enable the sales team with all the required expertise to get more orders
  • Increased retention for app and also reduced the cost per Installs by 59%
  • Improved traffic quality through affiliate channels and negotiated for the cost per visit and brought it down by 40% and monitored all aspects of website traffic through Google Analytics
  • Designed the UI/UX experience for the mentioned categories from the home page to the category pages
Customer ExperienceCompetitive PricingP&L Management

Marketing Associate

May 2015Nov 2015 · 6 mos

  • End to end tracking of all key performance indicators including marketing spends, traffic, transaction
  • Manage various product categories in the automobile domain to ensure proper nomenclature and hierarchy
  • Manage all the deals and promotions for different categories across platforms
  • Work with digital marketing team to roll out complete promotion plan for deals across all channels
  • Improved traffic quality through affiliate channels and negotiated for the cost per visit
  • Monitored all aspects of website traffic through Google Analytics
  • Worked on app retention and reduced the cost per install
Merchandise PlanningCustomer Communication

Juvalia & you

Internship

Sep 2014Apr 2015 · 7 mos · Gurgaon, India

  • Conducting market research for Juvalia & You on the concept of social selling to identify their end customer , understand consumer behavior, estimate their wallet share and do a comparative study with a similar company in U.S.
CommunicationCustomer InsightMarket Research

Accenture

Software Engineering Analyst

Jul 2010May 2014 · 3 yrs 10 mos · Banglaore and Gurgaon

  • Expertise in end to end maintenance & enhancement support to clients on content management in pharma & construction domain
  • Provided Content Management solutions to clients for managing their websites and backend data
  • Went to the various client locations in U.K. to understand all their applications in the web development area & worked as the key person between the client team & offshore team
  • Recognized for maintaining excellent relationship with client team and focused on high customer satisfaction
CommunicationInterpersonal SkillsContent Management

Education

Great Lakes Institute of Management

Master of Business Administration (M.B.A.) — Marketing

Jan 2014Jan 2015

Laxman Public School

High School

Jan 2006Present

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