Jan 2022 – Apr 2023 · 1 yr 3 mos · Bangalore Urban, Karnataka, India · On-site

• Owned operational metrics and data analysis; deep dived into various work streams to find levers and long-term structural solutions; Managed stakeholder communication across multiple lines of business on operational milestones, process changes, product improvements, impact analysis and timelines.
• Managing end-to-end life cycle from strategic planning to tactical activities to drive continuous improvement on metrics; Reduced order cancellations by ~5% and order modifications by ~7% maintaining threshold levels for both metrics at ~0.5% levels on overall order base across 127 Dunzo Daily Stores.
• Program management and cross-functional support during the launch of 30+ Dunzo Daily Stores in the NCR region. Assist with the implementation of training sessions for newly hired employees and their managers, ensuring operational visibility and continuous excellence from the very beginning.
• Scoped and executed a large, multi-quarter project leading a team of HR Operations Associates; Driven critical process
• improvements, data-oriented analysis, and adoption of technology solutions to achieve visibility on the entire store workforce performance and operational expenditure.
• Created a headcount forecasting model for Dunzo Daily Stores that considers multiple variables to predict optimal manpower
• requirements at store level; Cost optimization of Store Manpower.

Apr 2021 – Jan 2022 · 9 mos · Pune, Maharashtra, India

• Established deeper data and progress visibility on multiple client businesses by implementing numerous progress
• trackers and dashboards; Demonstrated advanced understanding of business processes & internal control risk
• management; Refined metrics & KPIs that measure the business health for successful execution of projects.
• End to End Strategic supply planning, coordination and stakeholder management for Amazon’s “Great Indian
• Festival” and Flipkart’s “Big Billion dollar” Sale for FY2021; Produced material for all stakeholder communication
• including VP’s, Chief Executives and Clients.
• Led supply operations for 22 hubs in Hyderabad during the BBD Peak time with >95% supply availability, ~90%
• delivery conversion, 20% Adhoc manpower fulfillment and <10% partner churn rate.
• Planning and Supervision of ~200+ Flipkart hubs and ~150+ Amazon hubs across India.
• Led successful implementations of strategic initiatives aimed at rate restructuring, performance tracking, increasing growth and transition setup for new business hubs.
• Matured the team performance review reports and hub scorecards for ~160+ RE’s post peak & led individual reviews.

Jul 2019 – Mar 2021 · 1 yr 8 mos

• 1.New Supply Acquisition:-
• Country wide lowest supply acquisition cost
• Managing Supply Acquisition through Vendor Channels
• Created dunzo's 1st remote onboarding setup which is now followed countrywide and is integrated in the product.
• 2.Data Analytics:-
• Creating supply metrics dashboards by identifying key data points.
• Providing Data insights for Supply Projects and Monetization.
• Quality check and fraud detection
• Co-ordinating with city analyst and finding key points to revolutionize the supply costing patterns
• 3.Supply Strategy And Execution
• Revolutionized the training and development module for Delivery partners in coordination with the product team
• Running partner compliance citywide and ensuring superior quality assurance
• 4. Micro-Market Profitability Projects:- Was actively part of 2 MMP projects (Google Investment
• Projects). Cut down the supply operations cost to the extent where every order was profitable while
• maintaining supply availability and quality of service.
• 5. Dunzo in Jaipur Launch:-
• Planning and setting up supply acquisition processes for the city
• Hiring and setting up city operations and supply team.

Nov 2018 – Jun 2019 · 7 mos

• 1. On-boarding New Supply:- Started with supply operations in Pune which is responsible for
• onboarding new supply through multiple channels and ensuring superior quality of the supply.
• 2. Analyzing the competitions:- Gathering on-field Intel on competition supply for analyzing the quality of service while conducting compliance audits.