Dhirendra Pratap Singh

Operations Associate

Greater Delhi, India5 yrs 6 mos experience

Key Highlights

  • Consistent Top 10 ARCADE rankings at Zomato
  • Maintained 60%+ CSAT in high-volume environments
  • Skilled in handling VIP customers and escalations
Stackforce AI infers this person is a Customer Experience professional with a strong analytical background in operations.

Contact

LinkedIn

Skills

Core Skills

Customer ExperienceIssue Resolution ManagementFinancial Analysis

Other Skills

Microsoft ExcelCustomer SupportCustomer Relationship Management (CRM)Service OperationsCommunication SkillsProcess ComplianceCustomer ServiceTime ManagementMathematical PhysicsOrganization SkillsMicrosoft OfficePolitical ScienceCommunication

About

Customer Experience Associate at Zomato with consistent Top 10 ARCADE rankings. Skilled in handling VIP customers, high-value escalations, and cross-functional stakeholder coordination. Proven track record of maintaining 60%+ CSAT and optimized AHT (5–6 mins) in high-volume environments. Strong in problem-solving, SLA management, and delivering business-focused customer solutions. Driven by ownership, performance excellence, and continuous growth.

Experience

5 yrs 6 mos
Total Experience
5 yrs
Average Tenure
6 mos
Current Experience

Achievers point kanpur

Operations Executive

Dec 2025 – Present · 5 mos

Financial AnalysisMicrosoft Excel

Freelance / local gym

Personal Trainer

Dec 2025 – Present · 5 mos

  • Trained clients to achieve fitness goals while maintaining discipline and motivation. Developed communication and trust-building skills through consistent client interaction. Promoted time management and consistency among trainees.

Peer tutoring

Mentor

Dec 2025 – Present · 5 mos

  • Helped peers understand theoretical and conceptual aspects of political science. Enhanced patience, clarity, and mentoring skills through personalized guidance.

Zomato

C.D Associate

Nov 2025 – Present · 6 mos · Gurugram, Haryana, India · On-site

  • Handling order, refund, and delivery issues
Customer ExperienceIssue Resolution Management

Achievers point, kanpur

Teacher

Jan 2019 – Jan 2024 · 5 yrs

  • Taught and guided students, strengthening logical and quantitative reasoning skills. Maintained academic records and communication channels with accuracy and responsibility. Encouraged discipline, focus, and teamwork in a structured learning environment.

Education

Christ Church

Master of Science — Physics

Jul 2022 – Aug 2024

Christ Church

Master of Arts — Political Science and Government

Jul 2020 – Aug 2022

National cadet corps

NCC (C) Certificate

Jun 2017 – Aug 2020

BND INC

Bachelor of Science — Mathematics

Jul 2016 – Aug 2019

Stackforce found 100+ more professionals with Customer Experience & Issue Resolution Management

Explore similar profiles based on matching skills and experience

NS

Nikita S.

Supporting Functions

at udaan.com

Pune, India4 yrs exp
Customer ServiceCustomer SupportOperational ManagementSales
Tripti kumari

Tripti kumari

Helpdesk coordinator

at Wipro Limited

Noida, India9 yrs 7 mos exp
Technical SupportCustomer SupportQuality AuditingProcess AnalysisBack-end Operations
Ace Yamaguchi

Ace Yamaguchi

Program Manager

at Articulate

Palo Alto, United States15 yrs 10 mos exp
Program ManagementStakeholder ManagementInternationalizationLocalizationGlobalization
Aaron Walker

Aaron Walker

Senior Director, UMR Client Operations Support

at UnitedHealthcare

Dallas-Fort Worth, United States18 yrs 4 mos exp
Abhinav Pandey

Abhinav Pandey

Lead

at National Payments Corporation Of India (NPCI)

Noida, India11 yrs 7 mos exp
Kourtney M.

Kourtney M.

Developer Advocate

at Amazon

Austin, United States9 yrs 8 mos exp
Developer RelationsProject ManagementCommunicationCustomer Escalation ManagementProblem Solving
Sonali Chaurasia

Sonali Chaurasia

Customer Service Specialist

at TP

Delhi, India2 yrs 11 mos exp
Customer ServiceTeam ManagementCustomer Interaction Management
Rohit Yadav

Rohit Yadav

Associate Site Lead

at Blinkit

Gurgaon, India11 yrs exp
Operations ManagementProcess ImprovementWarehouse OperationsInventory ManagementWarehouse Management