Ramchandra Kudtarkar

Software Engineer

Bengaluru, Karnataka, India11 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in troubleshooting Jira Cloud applications.
Strong background in ASP.NET and Microsoft technologies.
Proven experience in customer support and experience management.

Stackforce AI infers this person is a SaaS expert with strong skills in customer support and application development.

Contact

Skills

Core Skills

Node.jsAtlassian SuiteSqlCustomer Experience ManagementJiraMicrosoft Sql ServerAsp.netMicrosoft Bot Framework

Other Skills

REST APIsIISEnglishCommunicationOAuthRoot CauseMulti-Tenant ManagementOpenID Connect (OIDC)IT EscalationProblem SolvingData Collectioncloud appSignalRazureASP.NET Web API

Experience

11 yrs 3 mos

Total Experience

2 yrs 9 mos

Average Tenure

4 yrs

Current Experience

Atlassian

2 roles

Developer Support Engineer

May 2024 – Present · 2 yrs · Bengaluru, Karnataka, India · Remote

Node.jsAtlassian Suite

Cloud Support Engineer

May 2022 – May 2024 · 2 yrs · Bengaluru, Karnataka, India · Remote

Involved in troubleshooting and fixing issues related to Jira Cloud.
Integrating and supporting Jira with other Atlassian Products.
Assisting with configuration and maintaining Jira cloud applications.
Consult and guide administrators and users with Jira cloud applications features and functionality.
Assisting customers in migrating from Jira Server to DC /Cloud.
Assist with automating the operations In Jira cloud applications.
Analysing Jira logs and finding the root cause of the issues.
Identifying the bugs in the Jira cloud applications and reporting it to the development team.
Analysing, troubleshooting, and providing root cause analysis when required
SSO implementations (preferably with SAML 2.0, OAuth/OAuth 2.0)
Analyzing Splunk logs and application server logs.
Troubleshooting marketplace add-on related issues in the Jira cloud.
Helping customers with Jira cloud REST APIs.
Working with the product team for the bugs and feature request.

SQLCustomer Experience Management

Microsoft

Support Engineer

Feb 2019 – Apr 2022 · 3 yrs 2 mos · Bengaluru, Karnataka, India

Consult and help developers debug web application related performance issues, high CPU, memory leaks, and crashes.
Debugging skills in ASP.NET / MVC / ASP.NET Core, IIS, Microsoft Bot Framework, SignalR, Azure SignalR Service, Azure HealthBot.
Helping developers in configuring and fixing issues related to IIS and IIS hosted application.
Understanding customer’s requirement and write sample code as per there requirement, work on break fix.
Knowledge in using and analysis with different SysInternals / Networking tools /profilers like procmon, fiddler, Wireshark / Netmon, Perfview etc.
Advocated developers in designing and implementing custom AI Bot solutions using Microsoft Bot Framework – Dotnet core & NodeJS.
Working with Product group to fix the bugs related to Microsoft Bot Framework & Azure HealthBot.
Developing the repro Bot for Identifying the bugs and issue in Azure Bot.
Writing sample code and helping in troubleshooting the Enterprise application in Production .
External technology talks:
Session on Microsoft HealthBot at Microsoft CSS Devinar 2020, an online webinar event for developers, architects from across the world.

Microsoft SQL ServerCustomer Experience ManagementASP.NET

Teamware solutions a division of quantum leap consulting pvt. ltd

Support Engineer

Aug 2018 – Feb 2019 · 6 mos · Bengaluru, Karnataka, India

Customer Experience ManagementEnglish

Mphasis

2 roles

Software Engineer

Apr 2018 – Jul 2018 · 3 mos

Involved in client requirement gathering and analysis of requirement.
Involved in Application designing and Implementation as per the requirement.
Developing the application using C#, ASP.NET MVC.
Experience in Writing code and debugging skills with ASP.NET, C#, Web services.
Coding and tuning the queries, Stored procedures and functions, Triggers using MS SQL Server.
Interface with database and stored procedure using ADO.NET Dataset, Data Reader, Data Adapter and Data Grid.
Involved in unit testing of the application.
Coordinate and collaborate with other team members to design, build and manage web sites.
Hosting the application in IIS server and manage the application.
Debugging and fixing issues in the application.

Communication

Associate Software Engineer

Aug 2014 – Mar 2018 · 3 yrs 7 mos

Involved in client requirement gathering and analysis of requirement.
Involved in Application designing and Implementation as per the requirement.
Developing the application using C#, ASP.NET MVC, MS SQL server.
Creating database Environment and design.
Writing the Views, Stored procedures, Triggers.
Involved in unit testing of the application.
Developing reports in the application based on the requirement.
Coordinate and collaborate with other team members to design, build and manage web sites.
Hosting the application in IIS server and manage the application.
Debugging and fixing issues in the application.

Communication