Hemant Kumar

Operations Associate

Delhi, India3 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven track record in improving delivery efficiency.
Expert in managing high-volume logistics operations.
Strong leadership skills with team management experience.

Stackforce AI infers this person is a logistics operations expert with a focus on delivery efficiency and team leadership.

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Skills

Core Skills

Delivery OperationsTeam LeadershipCustomer Support

Other Skills

Hub ManagementLast Mile DeliveryWarehouse OperationsDispatch PlanningInventory ManagementShipment TrackingRTO HandlingRoute PlanningProcess Improvement ProjectsVendor CoordinationMS ExcelGoogle SheetsMIS ReportingWMS / OMSProblem Solving

About

Experienced Hub Incharge / Team Leader with strong expertise in last-mile delivery operations, workflow management, dispatch planning, RTO handling, QC monitoring, manpower supervision, and customer-centric logistics execution. I have managed daily operations at Meesho Volmo, ensuring smooth shipment flow, timely pickup/delivery, accurate sorting, and team performance tracking. Skilled in solving on-ground issues, coordinating with delivery partners, managing high-volume hubs, and maintaining SLA targets. I’m now looking for Team Leader / Hub Incharge / Operations Executive roles in delivery & logistics companies such as Shadowfax, Delhivery, Ecom Express, Blinkit, Zepto, Amazon Logistics, XpressBees, Flipkart, Porter, etc. ✔ Strengths: • Team Handling (10–50 people) • Delivery Operations • Shift & Route Planning • Load Management (Inbound & Outbound) • RTO & QC Monitoring • Daily Reporting & MIS • Issue Resolution • Vendor & Rider Coordination • Performance Tracking (SLA, NDR, Delay control)

Experience

3 yrs 1 mo

Total Experience

1 yr 6 mos

Average Tenure

2 yrs 4 mos

Current Experience

Meesho

Hub Incharge

Jan 2024 – Present · 2 yrs 4 mos · India · On-site

Managed daily hub operations, including inbound, sorting, QC, and outbound.
Supervised a team of delivery executives, loaders, and support staff.
Ensured 100% accuracy in dispatch, scanning, and bag sealing.
Reduced RTO issues by monitoring incorrect status updates.
Coordinated with central teams for escalations & route planning.
Maintained inventory records and generated daily MIS reports.
Resolved on-ground issues like shipment mismatch, customer complaints & delays.
Ensured hub operations run smoothly during peak load (festival season).
Achievements:
✔ Improved delivery TAT by 20–30%
✔ Reduced RTO errors & missing shipments
✔ Managed 1,000+ daily shipments

Hub ManagementDelivery OperationsLast Mile DeliveryTeam LeadershipWarehouse OperationsDispatch Planning+19

Nsb bpo solutions limited

Customer Support Associate

Apr 2023 – Jan 2024 · 9 mos · Noida, Uttar Pradesh, India · On-site

Handled customer calls related to FASTag & highway toll issues.
Provided support in recharges, dispute resolution, wallet issues & toll deductions.
Maintained customer satisfaction and accurate documentation.

Customer SupportCustomer Service