Ishita Kukreja — Operations Associate

I’m a result‑oriented Operations and Customer Experience Manager with over 5.5 years at Amazon, driving large‑scale customer service operations and continuous improvement initiatives across India. My career has centered around building high‑performing teams, optimizing processes, and enhancing customer satisfaction in fast‑paced, data‑driven environments. At Amazon, I’ve led 20–60 associates and new managers, managed site‑wide performance metrics, and driven training programs impacting thousands of CS associates nationwide. My focus lies in building scalable systems that balance efficiency with empathy — ensuring operational excellence while empowering teams to deliver exceptional service. Recognized as an Outstanding Leader (2021) and Leading Right Champion (2024), I’m passionate about mentoring talent, solving operational challenges through analytics, and leading transformation initiatives that align with business goals. I thrive at the intersection of people leadership, program execution, and process design. Core Strengths: Operational Excellence | Team Leadership | Customer Experience Strategy | Process Optimization | KPI & SLA Management | Workforce Planning | Change Management | Stakeholder Collaboration | DEI & Training Initiatives I’m currently exploring Customer Service Manager, Program Manager, or Operations Manager roles in Delhi NCR or remote setups, where I can contribute to scaling customer experience and efficiency through strategic operational leadership. 📬 Let’s connect if your team is building or scaling mission‑critical operations and looking for a data‑driven leader who knows how to bring out the best in teams.

Stackforce AI infers this person is a Customer Experience and Operations Leader with expertise in data-driven decision-making.

Location: Delhi, India

Experience: 5 yrs 8 mos