Mar 2023 – Jun 2024 · 1 yr 3 mos · Bengaluru, Karnataka, India · Hybrid

• Created and executed learning strategies and programs.
• Helped Team to re - publish 100 + course during the process Migration.
• Created Multiple course publication process document (Using Canva, PowerPoint)
• Attended Course Production calls to understand the needs and wants.
• Successfully published and maintained a catalog of technical courses on multiple LMS platforms, including Docebo, Edubrite, SABA, and Xyleme.
• Utilized various tools and software including ClickUp, Smartsheet, Airtable, Frameio, and MS Office for content publishing and project management.
• Provided exceptional customer support by promptly addressing course-related queries and concerns, ensuring a positive learning experience.
• Managed end-to-end online course publishing operations, ensuring timely and accurate delivery.
• Managed end-to-end publication processes.
• Key Skills:
• Content Strategy & Development
• Publication Management
• Digital Platform Optimization
• Cross-functional Collaboration

Jan 2022 – Aug 2022 · 7 mos · Bengaluru, Karnataka, India · On-site

• Created 100+ Virtual classroom sessions.
• Manage LMS system content uploads, expiration of materials, and permission.
• Contributed to the instructional design process.
• Coordinated the logistics and execution of training programs, ensuring seamless delivery and a positive learning experience for participants.
• Led the design and delivery of comprehensive onboarding programs, resulting in a 20% reduction in new hire ramp-up time and increased employee engagement.
• Conducted needs assessments to identify skill gaps, developed targeted training interventions, and implemented e-learning solutions, contributing to a 15% improvement in team performance.

May 2021 – Dec 2021 · 7 mos · Bengaluru, Karnataka, India · Hybrid

• Conducted market analysis to identify industry trends and opportunities, contributing to the development of targeted sales strategies and product positioning.
• Led the proposal development process, producing high-impact presentations and documentation that showcased the technical capabilities and business benefits of IT solutions.
• Established and nurtured strong client relationships, resulting in a 30% increase in client satisfaction scores and positive testimonials.
• Drove company branding efforts to increase market presence and brand recognition.
• Worked closely with all product development departments to create and maintain marketing materials.
• Aligned activities with corporate objectives by coordinating marketing, sales, and IT processes.

Dec 2018 – Jul 2020 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Consistently exceeds annual growth and sales objectives for revenue, GPS, customer expansion, and commodity-specific objectives for targeted Service lines.
• I was part of Leading a team of sales professionals, including a tenured sales team as well as college trainees providing coaching and development.
• Developed and implemented a comprehensive sales training program resulting in a 25% improvement in team productivity and efficiency.
• Cultivated and maintained key client relationships, resulting in a 20% increase in client retention and upsell opportunities.

Sep 2016 – Aug 2018 · 1 yr 11 mos · Thiruvananthapuram Area, India · On-site

• Spearheaded the development and execution of customized training programs tailored to meet the unique needs of diverse teams within the organization.
• Conducted thorough needs assessments to identify skill gaps and learning opportunities, leading to targeted training interventions that resulted in a 15% increase in overall team performance.
• Designed and delivered engaging workshops on leadership development, communication skills, and customer service, receiving consistent positive feedback from participants
• Developed and implemented e-learning modules, reducing training costs by 20% while maintaining high levels of learner engagement and knowledge retention.
• Facilitated change management initiatives by creating training programs to support organizational transitions, contributing to a smooth and successful implementation.
• Key Skills:
• Training Program Design & Delivery
• Learning Needs Analysis
• Curriculum Development
• Employee Development
• LMS tools Training