Nischal Chaturvedi

Operations Associate

Ghaziabad, Uttar Pradesh, India6 yrs 9 mos experience

Key Highlights

Over a decade of experience in after sales service.
Optimized turnaround time by 15% in claims processing.
Recognized with multiple awards for service excellence.

Stackforce AI infers this person is a Customer Service Operations expert with a focus on After Sales and Claims Management.

Contact

nischalchaturvedi33@gmail.com LinkedIn

Skills

Core Skills

Business OperationsClaims & Operations ManagementClient Relationship ManagementCustomer Service Operations

Other Skills

Process OptimizationOperational ExcellenceAfter Sales ServiceClaims HandlingWorkflow ManagementData AnalysisCustomer EngagementProcess Flow DocumentationData Analysis & ReportingCross-team CollaborationBusiness Process ImprovementBusiness Process ManagementStatistical Data AnalysisWorkflow Management SystemsCross-functional Collaborations

About

Customer-centric After Sales Service professional with over a decade of experience in post-sales operations, client relationship management, warranty and claims processing, and service quality improvement. I've successfully led support teams, optimized turnaround time by 15%, and resolved complex escalations while ensuring SLA compliance across industries such as electronics, healthcare, security, and retail. Passionate about delivering exceptional customer experiences and building processes that scale. Recognized with multiple performance awards for service excellence and leadership in fast-paced environments.

Experience

6 yrs 9 mos

Total Experience

2 yrs

Average Tenure

7 mos

Current Experience

Paytm

Business Operations-Support

Sep 2025 – Present · 7 mos · Greater Noida, Uttar Pradesh, India · Hybrid

Business OperationsProcess Optimization

Zopper

Experienced Operations & Claims Management Professional

Jun 2022 – Mar 2025 · 2 yrs 9 mos · Ghaziabad, Uttar Pradesh, India · Hybrid

Spearhead end-to-end claims operations, ensuring accuracy, efficiency, and timely resolutions. • Developed workflow improvements, reducing TAT by 15% and enhancing process efficiency. • Ensured 100% SLA compliance in claims handling and dispute resolutions. • Collaborated cross-functionally with Finance, Tech, and Customer Service teams. • Provided insights on customer trends, improving policy design, and reducing fraud. • Mentored and trained junior claims executives to boost overall team performance.

Operational ExcellenceAfter Sales ServiceClaims & Operations Management

Fireball securitas & consultants pvt. ltd.

Client Relationship Manager

Feb 2022 – Jun 2022 · 4 mos · Delhi, India

Heading Client Relationship Department having 2 Key Account Manager.
Client Meeting for New Business from the existing clients.
Ensure Contract renewal within the defined time line.
Addressable and closure of all the requirements and Complaints within the defined (TAT)
Rate Revision as per State Government Gazette Notification released periodically.
Attending client review and meeting for business expansion.
Sharing reports with the client as per defined matrix.
Close coordination with Operations team for the new business deployment and closure of client complaint.
Soft collection and sharing soft copy of the invoice with client.
Feedbacks calls and meeting to ensure client satisfaction.
Coordination with Billing and Payroll team for the revision in salary and invoices post rate revision.
Regular process audit to ensure the implementation of standards, regulation & guidelines as per contract.