Sep 2024 – Nov 2025 · 1 yr 2 mos · Bangalore Urban, Karnataka, India · Remote

• Manage and support committed customer accounts with ARR ranging $15K to $100K.
• Collaborated directly with senior customer stakeholders—including Vice Presidents, Directors, CTOs, and CEOs—to drive successful account renewals and strengthen long-term relationships.
• Work on Direct, reseller and Marketplace (AWS, GCP and Azure) deals and sales opportunities.
• Monitor customer contract renewal dates and work proactively to present renewal proposal(s) and options.
• Account consumption and timely health check-ins
• Timely and accurate updating of Gainsight and Salesforce.com customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
• Respond to Technical Questions by finding Technical Documentation, Product Specification and Knowledge Base Articles using Salesforce, Internal Tools and Web.
• Identify at risk accounts and develop strategies with Solution Engineers to retain them.
• Collaborate with departments across the organization like Deal Strategy, Deal Desk, Legal, for successful account renewal.
• Supported customers in resolving invoicing and billing challenges by coordinating closely with Finance and Accounts Receivable teams to ensure timely and accurate issue resolution.
• Organized technical sessions and workshops to drive product adoption and growth, while identifying cross-sell and up-sell opportunities through strategic customer engagement.

Apr 2024 – Aug 2024 · 4 mos

Apr 2022 – Mar 2024 · 1 yr 11 mos

• Manage and support 200+ committed customer accounts with ARR ranging $25K to $150K.
• Collaborated directly with senior customer stakeholders—including Vice Presidents, Directors, CTOs, and CEOs—to drive successful account renewals and strengthen long-term relationships.
• Ensure successful and on-time renewals for the account prior to the contract end date and execute all renewal back-end
• work in a timely manner for the assigned customer base.
• Successfully converted 100+ accounts from Pay as You Go plans to commit contracts.
• Work on Direct, reseller and Marketplace (AWS, GCP and Azure) deals.
• Monitor customer contract renewal dates and work proactively to present renewal proposal(s) and options.
• Improving the customer retention percentage by creating multiple nurture campaigns to understand their pain points and reduce churn.
• Work with clients on their retention, educate them on the value of the platform, and help with adoption.
• Onboard new customers and educate them on how to use the product. Arrange technical workshops and consultation sessions with Solution Engineers and Technical Account Managers to increase adoption.
• Worked on disputes to advocate on behalf of the company and the clients where needed and handled internal investigations to support that. Driving regular sessions to handle disputes and escalations. The result of which let me have great cross-functional skills and internal network building.
• Develop a strategic plan for the territory to meet monthly, quarterly, and annual bookings & revenue objectives.
• Timely and accurate updating of Salesforce.com customer information, forecasts, and pipeline data to ensure the generation of accurate territory and management reports.
• Perform health checks, take customer feedback, and perform business reviews.
• Collaborate with departments across the organization such as Finance, Deal Strategy, Deal Desk, Legal, Account receivable for the customer and work together to resolve any issues.

Apr 2022 – Mar 2024 · 1 yr 11 mos

May 2021 – Jan 2022 · 8 mos

• Assists Global Technical Account Managers (TAMs) to provide Priority Service Delivery to the customers
• Helps TAMs Achieve operational targets with a major impact on the departmental results
• Assisting Global Technical Account Managers to Provide Priority Service Delivery to the customers
• Crafting reports, business review documents and other back office support for Global TAMs
• Works with TAMs and Technical Support teams to drive technically complex, high-demand or politically results-oriented customer issues to resolution
• Aids with the development and improvement of the product by capturing feedback to identify recurring issues and addressing these with the product manager
• Works with the TAM to develop complete understanding of the assigned customers' environment, in terms of Citrix products
• Collaborates optimally with other Priority, CSM and Support teams within the organization to provide excellent service delivery

Feb 2020 – Apr 2021 · 1 yr 2 mos

• Full solution design to transform business requirements into technological solutions and provide best fit Dell EMC Solution based
• on performance and Capacity Requirements and drive Dell Technologies value proposition.  Support Pre-Sales Team: With strong knowledge of Deal / Bid Desk, Prepare Price Quotations (SAP MyQuotes, Dell OSC, CPQ) for
• Servers, Storage, Network, Software (Subscription, ELA, Perpetual) and Services (Implementation, Migration, Support). Size
• Solutions, Prepare Sales Proposals and respond to RFP Questionnaire. Finding New, Upgrade, Maintenance Renewals and
• Technical Refresh Opportunities from Install Base data. Provide Technical Help by finding Technical Documentation, Product
• Specification and Knowledge Base Articles using Salesforce, Internal Tools and Web.  Support Account Management: Develop Strong relationships with Business Stakeholders and Customers to understand
• customer’s business requirements. Manage and Track Sales Opportunities, Creating Account Plans, Participating in Quarterly
• Business Reviews (QBRs), Creating Technical Account Profiles, maintaining Salesforce (SFDC) Hygiene, Install Base Cleanup &
• Hygiene and make sure the Inventory is always up to date.  Provides support within SLA and with faster Turn Around Time (TAT), for sales processing activities across the sales flow
• Discover – Whiteboarding Sessions, Creating tech Profile, IT Atlas, Lead Analysis, Opportunity Tracking
• Analyze - IT Environment discussion, Create Tech Assessment, Health Checks, Data Collection and Encompass Reports
• Design – Create Tech Print (Storage Sizing, Price Quoting and Discounting (RFQ), Power Calculations, Rack Elevation and connection
• Diagrams), Competitive Assessment, Technical Presentations and Proposals (RFP), measure TCO and ROI.
• Defend – Product Demonstration, Competitive Intelligence, Proof of Concept (PoC) and Technical Specification Documentation (RFI)

Nov 2017 – Jan 2020 · 2 yrs 2 mos

• Work with the Sales team (Account Executives, Account Managers, System Engineers) across the sales flow
• Discover – Whiteboarding Sessions, Creating tech Profile, IT Atlas, Lead Analysis, Opportunity Tracking
• Analyze - IT Environment discussion, Create Tech Assessment, Health Checks, Data Collection and Encompass Reports
• Design – Create Tech Print (Storage Sizing, Price Quoting and Discounting (RFQ), Power Calculations, Rack Elevation and connection
• Diagrams), Competitive Assessment, Technical Presentations and Proposals (RFP), measure TCO and ROI.
• Defend – Product Demonstration, Competitive Intelligence, Proof of Concept (PoC) and Technical Specification Documentation (RFI)

Jun 2016 – Jun 2017 · 1 yr · Ajmer, Rajasthan, India

• Complete manual functional testing and integration testing.
• Maintain test case repository update to date.
• Work closely with team members to understand product features and provide quality related input to improve product quality.
• Working with Agile Methodology, Writing, Executing and Reviewing Test cases on windows and Android applications.
• Conceptual knowledge of Automation Testing tool Selenium WebDriver.
• Gathering customer’s requirement and User Stories.