Ritu Gupta

CEO

Bengaluru, Karnataka, India10 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Over a decade of experience in digital marketing and client servicing.
Expert in transforming complex problems into simple solutions.
Proven track record in upselling and revenue growth.

Stackforce AI infers this person is a seasoned professional in MarTech with strong client engagement and digital marketing expertise.

Contact

Skills

Core Skills

Client EngagementCustomer Success

Other Skills

Microsoft PowerPointDigital MarketingEmail MarketingOnline AdvertisingSocial Media MarketingMarketing CommunicationsMarketing StrategyMarketingCRMPermission MarketingTeam ManagementNew Business DevelopmentE-commerceLead GenerationGoogle Analytics

About

As they say, "Customer service is not a department, it's an attitude!" With over a decade of experience in navigating the worlds of digital marketing and client servicing, I’ve become a versatile professional, adapting from startup hustle to corporate enterprise with ease. My journey has taken me from crafting clever marketing campaigns to championing customer success—where I tackle challenges with a problem-solving mindset and a smile. I excel in front-facing roles, delighting in the art of engaging with clients from all walks of life, especially the occasionally daunting C-suite ;) My superpowers include transforming complex problems into simple solutions, leading teams with enthusiasm, and turning upselling into an art form. I’m also a project management and business growth aficionado who believes that revenue growth is best served with a side of good humor. I’m always up for a new adventure, whether that means traveling to meet clients or diving into the next big challenge. Let’s connect and see how I can bring a touch of success to your organization.

Experience

10 yrs 10 mos

Total Experience

2 yrs 3 mos

Average Tenure

2 yrs 10 mos

Current Experience

Customer centria

2 roles

Group Account Director

Promoted

Jan 2026 – Present · 4 mos

Sr. Manager - Key Client Engagement

Jul 2023 – Apr 2026 · 2 yrs 9 mos

As a Customer Success Manager, my role is pivotal in ensuring our clients achieve their desired outcomes and experience ongoing value from our solutions. My key responsibilities include:
Client Engagement
Onboarding and Discovery
Problem Solving
Strategic Consultation
Upselling and Revenue Growth
Clode the Feedback Loop
Cross-Functional Collaboration
By focusing on these responsibilities, I help clients achieve their objectives while contributing to our organization’s growth, revenue and success.

Client EngagementCustomer Success

Hcl technologies

Deputy Manager

Apr 2021 – Nov 2023 · 2 yrs 7 mos · Bengaluru, Karnataka, India

Red baron pvt. ltd.

Account Manager

Aug 2019 – Apr 2021 · 1 yr 8 mos · Bengaluru, Karnataka

SPOC for multiple key accounts - B2B & B2C. Reporting directly to the Founder of the company.
Driving client retention, renewals, upselling and client satisfaction.
Working closely with stake holders, cross-functional teams and campaign managers on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA.
Preparing weekly & monthly campaign insights reporting, including analysis and research.
Focused to ensure superior customer service levels, operational excellence and strategic insight

Solomo media pvt ltd

Marco Solo

Aug 2013 – Mar 2015 · 1 yr 7 mos · Ghāziābād Area, India

I worked at Solomo Media as an Account management lead, handling online space for multiple leading brands. My role included:
Leveraging new channels of marketing for better market penetration, lead generation and reducing customer acquisition costs.
Understand all the major social networks and their importance for brands: Facebook, Twitter, Linkedin, Pinterest, Reddit, Google Plus and others.
Social media strategies and brand communication
Community development and management
Facebook adverts
Client liaison
Team management
Specialties: social media marketing, online-branding, online marketing, competitive analysis, online reputation management

Octane marketing pvt. ltd.

Marketing Manager

Oct 2010 – Apr 2013 · 2 yrs 6 mos

Key Skills: Online & Offline Marketing Communications, Social Media Marketing, Market/Consumer Research, Worked on Research Reports, Organised Company Events, Marketing measure on Google Analytics.
Achievements: Rebranded the Co. Logo, Marketing plan led to the business development by 2x, Conducted a survey across the industry(globally) & compiled a Research Report, Started Cos. quarterly user group meet, partnered with renowned industry associations for affiliate marketing, Vendor/Agency management.
Significant increase in lead generation which led to 2X revenue increase of the company.
Handled a team of interns & marketing executives for development & implementation of key marketing strategies for Company/Product/Brand promotion.
Planned & executed an online marketing plan. Monitored SEO, SMO, blog sites & online slide hosting services for better customer engagement.
Independently worked on industry research report, wherein the survey involved top marketers in India. To download a copy of this report please go to www.octane.in/research
Worked closely with NGO's to flourish the Community Connect initiative.
Organized company closed group events for clients/prospects. To view the event details please go to www.octane.in/toug
Organised partner events with industry associations like IAMAI, TiE, VCCircle, FICCI.
Vendor development & management.
Participated actively in development of weekly marketing reports & quarterly marketing plans.
Maintained Google Analytics report for the online stats of company website.

Apollo tyres ltd.

Marketing Intern

May 2009 – Jul 2009 · 2 mos

Live project on Mapping the Global
Passenger Vehicle Tyre Market that covered competitor's analysis of Apollo Tyres Ltd:
In-depth diagnosis of all major competitor's entire product range.
Refining the data on the basis of tyre size, aspect ratio and speed ratings.
Frame out expansion strategy in product range.
Propose the most popular tyre sizes in passenger car.
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